How can we help you today?

It’s easy! You can simply sign up for or recontract to our eligible 1Gbps Broadband to top-up for the devices at a discounted price, whilst stocks last! Please refer to eligible plans below or here.

It’s totally hassle-free! The device will be delivered to the address of your installed broadband service at no cost by our appointed courier company. You will receive a WhatsApp message from the courier company within 7 working days of your order completion/successful service installation date. You can arrange your preferred delivery date and time directly with the courier company.

The delivery schedule starts at 10 am and ends at 8 pm daily. (Except Sunday and PH).

Please reach out to the courier company on the number they first contacted you with to request any modification to your agreed date or time of delivery.

Rescheduling the delivery appointment for your device delivery to be sent to the address of your installed broadband service is free if the courier company has not already attempted to make the delivery.

Make sure to reschedule at least 2 working days in advance of your scheduled delivery for the courier company to make the necessary logistic arrangements.

Please contact the courier company at least 2 working days before your scheduled delivery for them to make the necessary logistic arrangements.

The courier company will contact you again within 3 working days to arrange another delivery. Subsequent deliveries will be chargeable at $59.95 per trip by the courier company, payable directly to the delivery person by cash or PayNow. Re-delivery date and time will be subject to slot availability.

Yes, you can designate someone else to receive the device on your behalf if it is being delivered to the same address where your broadband service is installed.

If you have requested for the device to be sent to a different address, the courier company will send you a blank copy of a letter of authorisation, which you will need to fill out and send back to them before the delivery appointment can be scheduled. Kindly also ensure that the person who will be receiving the TV on your behalf is ready with their original copy of NRIC for verification purposes during the delivery appointment. Do note that there will be an administration fee of $5.45 for this arrangement, payable directly to the delivery person by cash or PayNow.

Yes, Samsung The Freestyle 2nd Gen. LFF3CL Portable Projector comes with 1-year onsite servicing warranty by the manufacturer. Do note that you will need a copy of the Delivery Order for registration of warranty online. The copy of Delivery Order will be issued by the courier on the day of the delivery.

Please register the warranty online at www.samsung.com/sg/support/warranty

Upon receiving the projector, kindly ensure that you check upon delivery and installation. StarHub will not be liable for any defects of this premium.

Yes, Xiaomi TV A Pro 55” comes with a 3-year local warranty by the manufacturer. Please retain a copy of your Service Agreement as proof of warranty. For more information, you can visit Xiaomi’s official website.

If you have any issues with the TV or warranty, please contact Xiaomi via email at service.sg@xiaomi.com or call their Customer Service Center at 800-852-8196 (Monday to Friday, 9 am - 6 pm).

Do remind the courier to give you a copy of the Delivery Order on the day of delivery of your TV.

Please reach out to the courier company on the number they first contacted you with to request a copy of the Delivery Order if necessary.

The Samsung Freestyle 2^nd Gen Projector comes with power cable & adaptor, lens cover and remote control.

• 360° bluetooth remote control x 1
• Screws bag x 1
• Stand × 1 (set)
• User manual x 1
• Warranty card x 1
• Power cable x 1

Please refer to the service agreement to ensure that you top up for a device. If confirmed, you can expect a WhatsApp message from the courier company within 7 working days of your order completion/successful service installation date.

Only free delivery will be provided.

Yes, basic set up of TV will be included, such as unboxing the TV, power up, connecting to the internet.

Yes, you may purchase a Wall Mount that comes with free installation at $80 during the delivery of your TV. Please ensure that the delivery and installation of the TV (fixed wall mount) is done on the same trip. Any additional trips for the installation of your TV will be chargeable at $59.95 per trip by the courier company. Payment will be payable directly to the delivery person by cash or PayNow.

Please refer to the service agreement to ensure that you top-up for the Xiaomi TV or Samsung Projector. If confirmed, kindly allow 7 working days from your order completion/successful service installation date for the courier company to contact you about the delivery of your free premium.

If you have previously received an SMS about the projector, you can contact the courier company directly on the number provided to check the status of the delivery.