General Information

1/11
What are the relocation procedures?
2/11
I'm moving and need to relocate my services. How do I inform StarHub?
3/11
I am moving and need to move my StarHub equipment; how many days in advance am I required to inform StarHub?
4/11
What are the installation time slots for StarHub to install the equipment?
5/11
What should I do if I need to change my relocation date/ time?
6/11
Can I relocate my services myself?
7/11
When will my services at the old address be terminated and when will my services in the new address be activated?
8/11
Can I retain my existing number when I relocate?
9/11
I am a tenant and need to relocate services that are under a different person’s name (landlord). What should I do?
10/11
I'm moving to a new house soon; can I continue my Fibre Broadband plan at a new address?
11/11
Will I encounter downtime even after I follow the steps in the video?

Technical Information

1/5
What is a Fibre Termination Point?
2/5
I do not have a Termination Point. What do I do?
3/5
What is a Data Point?
4/5
Do I have to bring my old equipment to my new address if I am relocating?
5/5
My Fibre Termination Point is more than 2 meters way from the IPTV, what should I do?

Charges

1/3
Do I have to pay for the relocation service? How much are the relocation fee/fees, and how will it be billed to me?
2/3
Why do I need to pay the relocation fee/fees and what is the payment for?
3/3
What is the breakdown of all the fees for relocation?
Was this page helpful to you?