1/6
What is SmartSupport?
2/6
What is the difference between SmartSupport Plus and SmartSupport Basic?
3/6
Is SmartSupport service a mobile insurance plan?
4/6
Can I sign up to SmartSupport if I purchase a mobile device at retail price with no contract at StarHub retail outlets?
5/6
Handset manufacturers already provided me with 12 months warranty, why should I take up SmartSupport?
6/6
Will files be copied over from iTunes or Google Play onto my swapped or replaced device?

Eligibility For Enrolment

1/8
Who is eligible to sign up to SmartSupport?
2/8
Can I sign up for SmartSupport for more than one device?
3/8
How will I be billed?
4/8
Can I terminate my SmartSupport service anytime?
5/8
Can I sign up to SmartSupport with an existing device?
6/8
What kind of devices can I sign up for SmartSupport?
7/8
Can I retain the SmartSupport service after terminating my postpaid mobile subscription?
8/8
Can I transfer my SmartSupport service when I transfer my postpaid mobile subscription?

SmartSupport Revamp

1/16
Why is there a change of terms and conditions for SmartSupport?
2/16
For devices which are retailing above $751, why is the replacement fee increased from $400 to $500?
3/16
Can I sign up to SmartSupport now but choose the set of terms and conditions that is dated before 15 January 2016?
4/16
How will this change of terms and conditions affect the SmartSupport service that I signed up prior to 15 January 2016?
5/16
I have signed up for SmartSupport service for all my mobile devices, how do I track my SmartSupport enrolment date?
6/16
How does StarHub determine if I get a new or refurbished set for my swap or replacement device?
7/16
Can I request for a new device?
8/16
Can I reject the offer of a Like Mobile Device which is the same make and model but of a different colour?
9/16
Can I reject a Like Mobile Device which is of different make and model and request to wait for stock to be available?
10/16
What happens if stock is available before the 30 days waiting period?
11/16
What happens if there is still no stock after 30 days waiting period?
12/16
What is modified device?
13/16
Why does StarHub need to register the IMEI of the lost device with Singapore Police Force?
14/16
What happen if I recover my original device after I have completed my service request?
15/16
What is an acknowledgement form?
16/16
Is it compulsory to complete an acknowledgement form?

Device Replacement

1/5
What do you mean by a Like Mobile Device?
2/5
How does the 2-in-12 limit work?
3/5
How to be eligible for service request?
4/5
Do I need to pay upon filing for a service request?
5/5
Will accessories be included and does it come in original packaging?

Fulfillment & Payment

1/6
How will I receive the swap/replacement device?
2/6
Do I need to be home to accept the delivery?
3/6
Can it be sent overseas?
4/6
What are the delivery hours?
5/6
How do I pay for the service fee?
6/6
What do I do with the existing device?

Mobile Technical Support (Applicable only to SmartSupport Plus)

1/15
What is Mobile Tech Support (MTS)?
2/15
What is the support scope for MTS?
3/15
What devices can MTS support?
4/15
What 3rd party apps can MTS support?
5/15
What devices are compatible with the SmartSupport App?
6/15
What happens when i change to a new device?
7/15
Can I install the SmartSupport App on multiple devices?
8/15
Would the SmartSupport App have access to any of my personal data on my device?
9/15
What is the operation hour?
10/15
How can I get started with MTS?
11/15
How can I reach Tech Specialists?
12/15
Can I still enjoy the MTS feature if I have not downloaded the SmartSupport App?
13/15
How often can I contact MTS with technical issues?
14/15
What is Remote Access?
15/15
I am an existing SmartSupport Plus customer, how can I enjoy the enhanced MTS?

Retirement of SmartSupport App

1/7
What are the changes in SmartSupport Basic and SmartSupport Plus with effect from 5 September 2017?
2/7
Why did StarHub discontinue the SmartSupport Data Protection feature?
3/7
What happens to my backup data if I am a current user of the Data protection application?
4/7
How do I retrieve my stored data?
5/7
When is the last day to retrieve my stored data?
6/7
Who can help me if I need advice on alternative backup applications?
7/7
Who can I contact if I have any queries or concerns regarding the cessation of SmartSupport Application?
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