Complimentary Value Added Services

Complimentary

 

Voicemail FAQ

1/9
How can I access my mailbox?
2/9
What do I do if I forget my password?
3/9
What happens if my mailbox is full and someone tries to leave a message?
4/9
Can more than one person send the message at the same time?
5/9
Can I check my messages from any phone?
6/9
When I re-direct a message, will a copy remain in my mailbox?
7/9
Will I be notified whenever there is a new message in my mailbox?
8/9
I login, a message I had previously stored in the mailbox is now gone. What'd happened?
9/9
Will there be any usage charge for using Voicemail?

 

Power Mail FAQ

1/22
How is Power Mail service different from other messaging services available today?
2/22
How do I access my mailbox?
3/22
What do I do if I forget the password?
4/22
What happens if my mailbox is full and someone tries to leave a message?
5/22
Can more than one person send the messages to me at the same time?
6/22
Can I check my messages from any phone?
7/22
When I redirect a message, does a copy of that message remain in my mailbox?
8/22
Can I make a long distance call from my mailbox?
9/22
Will I be notified whenever there is a new message in my mailbox?
10/22
I had a message in my mailbox and after several days later, it was gone. What happened?
11/22
Is there any way that I can find out whether the messaging is successfully sent?
12/22
Are Power Box functions same as the office email client?
13/22
Can I retrieve all my office or other email messages from Power Box?
14/22
Can I see the whole email message instead of the first 160 characters?
15/22
What is virtual number? Can I receive calls on my virtual number?
16/22
Will there be any usage charge?
17/22
Why is StarHub ceasing the Fax feature in Power Mail?
18/22
How will the cessation of this feature affect me? What do I need to do?
19/22
I currently subscribe to Power Mail service. Can I continue with the service?
20/22
Will there be a price change since fax feature are removed?
21/22
Will you also discontinue Power Mail?
22/22
When will you discontinue the FAX feature?

 

Missed Call Alert

1/6
What is Missed Call Alert?
2/6
How do I subscribe to Missed Call Alert?
3/6
What are the charges for Missed Call Alert?
4/6
Will I receive Missed Call Alert in all the supported roaming destinations?
5/6
Under what scenarios will Missed Call Alert be supported?
6/6
What do I see in the Missed Call Alert SMS?

 

Call Barring

1/2
Why doesn't my Call Barring work?
2/2
Can I use Call Barring even when I am roaming?

 

Call Divert

1/6
What does each Call Divert service do?
2/6
Can calls be diverted to any number?
3/6
Can I divert calls when roaming?
4/6
Why do I see "Call Divert Activated" on my mobile when I make outgoing calls - even if I have not activated this feature?
5/6
Will I be charged for diverted calls?
6/6
If I activate Call Divert on No Reply, how long will it take for an incoming call to be diverted?

 

Connecting Tones

1/25
What is the Connecting Tones service?
2/25
How do I subscribe to the Connecting Tones service?
3/25
What are the charges for Connecting Tones?
4/25
How long will the Connecting Tones last and how will I know if they are renewed?
5/25
Can I preview Connecting Tones before I subscribe to the service?
6/25
What are "StarHub Connecting Tones"?
7/25
What are "Pre-recorded Messages"?
8/25
Can I change the "StarHub Connecting Tones" to another Connecting Tones?
9/25
I like the "StarHub Connecting Tones", how can I set that as my default again?
10/25
What will my callers hear if I delete all my purchased Connecting Tones?
11/25
I've purchased a new Connecting Tone, so why do my callers still hear the "StarHub Connecting Tones"?
12/25
How do I know when is time to renew my purchased Connecting Tones?
13/25
If I purchase 3 Connecting Tones on the 5th, 15th, 29th of the month respectively, when will I receive the reminder SMS and what is the validity period of all 3 Connecting Tones?
14/25
What is the maximum number of Connecting Tones I can purchase each month?
15/25
I have already purchased 10 Connecting Tones. What should I do if I want to purchase more Connecting Tones?
16/25
Can my overseas callers hear my Connecting Tones?
17/25
Can my family and friends hear my purchased Connecting Tones when I am overseas?
18/25
What is "Purchase History"?
19/25
I am a MultiSIM subscriber, can I subscribe to Connecting Tones service?
20/25
Why can't I preview and purchase Connecting Tones via my Safari web browser?
21/25
I'm a prepaid subscriber and I have $1 balance in my prepaid account. Why did my Connecting Tones service get suspended / terminated?
22/25
I'm a prepaid subscriber with 3 Connecting Tones in my personal library. Why was only one Connecting Tones was renewed?
23/25
Do I need to maintain a minimum prepaid balance after the Connecting Tones purchase and/or subscription and renewal fees deduction?
24/25
How can I unsubscribe from the Connecting Tones service?
25/25
How will I be charged if I unsubscribe the Connecting Tones service in the middle of a calendar month?
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