General

1/6
What is Prepaid Roaming?
2/6
What are the benefits of using Prepaid Roaming?
3/6
What do I need to do to enjoy the Prepaid Roaming service?
4/6
Do I have to pay to activate Prepaid Roaming Service?
5/6
How do I use the Prepaid Roaming?
6/6
How do I deactivate Prepaid Roaming Service?

 

GlobalRoam*116*

25 Questions
1/25
How do I use the GlobalRoam *116* prepaid roaming service?
2/25
Do I need to do anything after I have initiated a GlobalRoam*116* request and pressed the dial button?
3/25
How will I know whether my GlobalRoam*116* request has been received by the system?
4/25
Can I use GlobalRoam*116* calls when I am in Singapore?
5/25
Can I use GlobalRoam*116* to call an overseas number?
6/25
Can I use GlobalRoam*116* in any overseas destinations I travel to?
7/25
Can I use GlobalRoam*116* to call a Singapore number?
8/25
Can I use GlobalRoam*116* to call 1633 (StarHub's Customer Service), 1303 (to retrieve Voicemail) and 1302 (to deposit Voicemail)?
9/25
What will my friend hear if I use the GlobalRoam*116* service to call him/her?
10/25
What happens if I enter a wrong telephone number?
11/25
Will the GlobalRoam*116* service work if I have activated the "Divert all calls" function on my mobile phone?
12/25
What happens if my friend is unreachable or engaged when I use GlobalRoam*116* service? Will I be charged for the call?
13/25
What happens if my friend terminates the call before I get connected to him/her? Will I be charged for the call?
14/25
What happens if I try to reach my friend with GlobalRoam*116* and he diverts his/her calls to another number? Will I be charged for the call?
15/25
What happens if I'm on the line or am unreachable when an incoming call comes and the intended party is waiting? Will I be charged for the call?
16/25
What happens if I do not answer the incoming call that was put on hold? Will I be charged for the call?
17/25
What happens if I did not answer the incoming call but put the call on hold? Will I be charged for the call?
18/25
What happens if I do not answer the incoming call or my friend missed my call, will my friend know that the call was from me?
19/25
What happens if I initiate a GlobalRoam*116* call one after another?
20/25
What if I have initiated a GlobalRoam*116* call from an overseas destination/operator that is not included in this list and received this message "Thank you. Your request is being processed." Should I be expecting this call?
21/25
If I am roaming overseas, how do I know if the overseas operator I have logged onto supports GlobalRoam*116?
22/25
Is GlobalRoam*116 supported by all handsets?
23/25
Why do I keep getting the message "Sorry, the service is temporarily unavailable, please try again later" when I try to initiate a GlobalRoam*116* call?
24/25
If I am roaming overseas, am I able to make a normal outgoing IDD call using GlobalRoam*116*?
25/25
Can my friends leave voice messages in my voicemail while I am overseas?

 

Prepaid Roaming Charges

6 Questions
1/6
What charges do I have to pay for using Prepaid Roaming to call?
2/6
Are there any minimum set-up charges for using Prepaid Roaming?
3/6
Do I need to maintain a minimum card balance in order to use Prepaid Roaming Service?
4/6
Do I need to maintain any minimum card balance in order to receive a call while roaming?
5/6
Do I get charged for receiving SMS while roaming using Prepaid Roaming?
6/6
What does my friend pay when he/she answers the incoming call to get connected to me?

 

Account Management & Balance Enquiry

2 Questions
1/2
How do I know what my card balance is after I have made a roaming call?
2/2
Will there be charges when i use Happy Prepaid App and *123# menu when I am overseas?

 

Topping Up Overseas

2 Questions
1/2
How do I top up my Happy Prepaid SIM card while I am overseas?
2/2
How do I know if I have successful topped up my card?

 

Happy Roam

20 Questions
1/20
What is Happy Roam?
2/20
Who is eligible for this service?
3/20
Will I be charged roaming rates for making calls and sending SMS?
4/20
Do I need to activate any Roaming services to use Happy Roam?
5/20
Do I need to connect to any specific Network to use Happy Roam?
6/20
Can I connect to other mobile networks that are not listed in the Happy Roam preferred network list or destinations?
7/20
Why am I still unable to surf Internet even though I am connected to the preferred network?
8/20
How do I set my Access Point Name (APN)?
9/20
Why is there no network in certain parts of the Happy Roam destinations?
10/20
Would I be charged for excess data usage if my data plan expires or is used up?
11/20
Which data plan can be used for Happy Roam?
12/20
How do I check how much data I have utilised?
13/20
Will this service be available for Mobile Postpaid customers?
14/20
Can I access Happy Prepaid App and *123# self-help menu when roaming with Happy Roam?
15/20
How do I ensure that I can roam successfully in Happy Roam destinations?
16/20
Is there a minimum balance required for roaming?
17/20
Is mobile hotspot tethering supported in Happy Roam destinations?
18/20
Why can't I surf on my phone after I returned home?
19/20
How do I restore back to my original carrier’s settings?
20/20
If I am a returning Happy Roam user using an existing SIM card, what are the steps necessary to ensure that I can roam successfully again in Happy Roam destinations?
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