Introduction

1/19
What is HomeConnect?
2/19
What denominations are available?
3/19
Where can I purchase HomeConnect cards?
4/19
What are the benefits of a HomeConnect card?
5/19
What international services are available with HomeConnect?
6/19
What is the difference between IDD 008 and IDD 018?
7/19
What are the call rates?
8/19
Which countries can I call?
9/19
Which telephones can I call from?
10/19
Why do I have to pay a Payphone Access Charge for using 1884 on SingTel and/or StarHub payphones?
11/19
What other calling options are available?
12/19
How do I make a call?
13/19
How do I find out my card balance?
14/19
Will I know how long the call can last?
15/19
Is there an expiry date?
16/19
Can the card be topped up?
17/19
How do I use the Card Merging Feature to top up the value on my card?
18/19
Can I ask for refunds if the remaining value is unused?
19/19
What if my card is faulty?

 

IDD 008

1/12
What is the IDD 008 service?
2/12
How do I use the IDD 008 service to make international calls?
3/12
How can I register for StarHub's IDD service?
4/12
Do I need to pay any registration fees or monthly subscription?
5/12
To enjoy StarHub IDD services on my SingTel/M1 lines, do I need to change my existing telephone line or telephone number?
6/12
By retaining my existing telephone line with SingTel/M1, will the quality of the call be compromised when I use StarHub's IDD service?
7/12
Can I still use other service provider's International Call services?
8/12
When will I be able to start using StarHub IDD service on my SingTel/M1 line upon application for StarHub's IDD service?
9/12
How will I know if my application of SingTel/M1 number for StarHub IDD service is successful?
10/12
What are the charges for IDD 008 service?
11/12
How will I be charged if I retain my SingTel/M1 line but use StarHub's IDD service?
12/12
How can I be assured that I will be billed accurately for all IDD calls made?

 

IDD 018

1/19
What is IDD 018?
2/19
How does free IDD 018 VAS work?
3/19
What are some of the benefits of IDD 018?
4/19
How can I access IDD 018?
5/19
How do I register for IDD 018?
6/19
I am a SingTel fixed line user but I have already registered with StarHub for access to IDD 008. Do I need to apply again for IDD 018?
7/19
I am a SingTel/M1 Mobile Postpaid user. How will I be billed for my IDD 018 calls on my mobile phone?
8/19
I am an existing StarHub Mobile customer, am /4G/ PowerValue/ SmartSurf Value Plan customer. Am i eligible to subscribe to the Free IDD 018 VAS?
9/19
I am an existing 4G/ PowerValue/ SmartSurf Value Plan customer. Am i eligible to subscribe to the Free IDD 018 VAS?
10/19
I am a StarHub Mobile (Postpaid)/Digital Voice customer. How will I be billed for my IDD 018 calls?
11/19
I have a SharePlus main line and SharePlus child line that are both subscribed to the FREE IDD018 VAS at $7 per month, how does the IDD 018 talktime cap apply to both of my mobile lines?
12/19
Will my StarHub bill separately reflect the calls made via IDD 008 and IDD 018?
13/19
How soon can I use IDD 018 once I have applied for the services?
14/19
How do I make a call using IDD 018?
15/19
Are there any service charges for IDD 018?
16/19
What destinations can I reach with IDD 018?
17/19
Whom can I speak to for more information on IDD 018?
18/19
What is the difference between IDD 018 and IDD 008?
19/19
How do I read the charges displayed on my bill?
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