Cessation of low tier Cable Broadband plans
StarHub has decided to discontinue its entry-level cable home broadband plans with download bandwidths ranging from 3Mbps to 50Mbps. We are progressively reaching out to these customers whose contracts are expiring or have expired with early re-contract offers to facilitate a smooth transition towards faster fibre or cable home broadband services when their existing contracts come to an end. Our entry-level home broadband plans now offer 100Mbps bandwidth.
Internet connection speeds around the world have risen due to the growing demand for bandwidth intensive content. As such, we have decided to simplify our broadband service offerings and are guiding customers to come onboard the latest home broadband services, which offer faster surfing speeds and more comprehensive Wi-Fi coverage at greater value.
Your cable home broadband service will be automatically provided at 100Mbps at the prevailing price of $49.90/month after the end of your existing contract (if applicable). In the meantime, you can continue on your existing cable home broadband plan with no change to your monthly subscription and bandwidth. To enjoy optimal typical download speeds, it is best to ensure your modem is compatible. To check your current equipment compatibility for 100Mbps, please click here.
Other than 100Mbps cable home broadband plan, we have other home broadband plans available for your consideration. We have 500Mbps Fibre broadband, 1Gbps Fibre broadband and Dual broadband 1000. You may check here for all the promotions we have today.
Your existing cable home broadband plan is no longer available for sign up or contract renewal. After the end of your existing contract, your current cable home broadband plan will be automatically upgraded to 100Mbps at the prevailing price of $49.90/month. To enjoy optimal typical download speeds, it is best to ensure your modem is compatible. To check your current equipment compatibility for 100Mbps, please click here.
Yes, you will be receiving a free Voice-enabled Cable Modem (VeCM3) worth $212.93 when you sign up with a 24-month contract.
When you sign up for 100Mbps cable home broadband 24-month promotion, you are eligible to get a free cable modem that supports speeds of up to 100Mbps cable broadband. You may check your current equipment compatibility here.
You can choose to continue on your existing cable home broadband plan. There will be no change to your monthly subscription and subscribed bandwidth till the end of your existing contract. If you choose to terminate your existing contract prematurely, the prevailing Early Termination Charge will apply.
Top 5 questions:
- 1. I am travelling overseas, how can I activate roaming or manage data?
- 2. How do I pay my bills online?
- 3. How do I check the speed of my broadband connection?
- 4. How do I check the balance on my prepaid card?
- 5. I am moving house, how do I migrate all of my StarHub services to the new residential address?