StarHub Online: October - December 2018
Month |
Total Number of Compliments |
Total Number of Complaints |
October |
0.153 |
0.109 |
November |
0.128 |
0.122 |
December |
0.168 |
0.208 |
Breakdown of complaints by complaint types per month:
Details |
Oct |
Nov |
Dec |
Total |
Company Policies / Procedures |
4 |
8 |
5 |
17 |
Services / Equipments Prices |
1 |
3 |
6 |
10 |
Quality of Service / Equipment |
33 |
43 |
77 |
153 |
Customer / Technical / After Sales Support Services |
18 |
9 |
15 |
42 |
Others |
1 |
1 |
6 |
8 |
Total |
57 |
64 |
109 |
230 |
Top 5 questions:
- 1. I am travelling overseas, how can I activate roaming or manage data?
- 2. How do I pay my bills online?
- 3. How do I check the speed of my broadband connection?
- 4. How do I check the balance on my prepaid card?
- 5. I am moving house, how do I migrate all of my StarHub services to the new residential address?