StarHub Online: April - June 2018

Month

Total Number of Compliments
(per thousand/per month)

Total Number of Complaints
(per thousand/per month)

April

0.129

0.114

May

0.114

0.097

June

0.160

0.131

Breakdown of complaints by complaint types per month:

Details

Apr

May

Jun

Total

Company Policies / Procedures

6

10

7

23

Services / Equipments Prices

6

4

3

13

Quality of Service / Equipment

23

13

12

48

Customer / Technical / After Sales Support Services

19

21

36

76

Others

7

4

12

23

Total

61

52

70

183

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