StarHub Online: January - March 2018

Month

Total Number of Compliments
(per thousand/per month)

Total Number of Complaints
(per thousand/per month)

January

0.138

0.099

February

0.115

0.085

March

0.126

0.113

Breakdown of complaints by complaint types per month:

Details

Jan

Feb

Mar

Total

1

Company Policies / Procedures

4

6

9

2

Services / Equipments Prices

4

0

2

3

Quality of Service / Equipment

19

21

19

4

Customer / Technical / After Sales Support Services

24

14

23

5

Others

3

5

8

 

Total

54

46

61

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