StarHub Online: April - June 2018
Month |
Total Number of Compliments |
Total Number of Complaints |
April |
0.129 |
0.114 |
May |
0.114 |
0.097 |
June |
0.160 |
0.131 |
Breakdown of complaints by complaint types per month:
Details |
Apr |
May |
Jun |
Total |
Company Policies / Procedures |
6 |
10 |
7 |
23 |
Services / Equipments Prices |
6 |
4 |
3 |
13 |
Quality of Service / Equipment |
23 |
13 |
12 |
48 |
Customer / Technical / After Sales Support Services |
19 |
21 |
36 |
76 |
Others |
7 |
4 |
12 |
23 |
Total |
61 |
52 |
70 |
183 |
Top 5 questions:
- 1. I am travelling overseas, how can I activate roaming or manage data?
- 2. How do I pay my bills online?
- 3. How do I check the speed of my broadband connection?
- 4. How do I check the balance on my prepaid card?
- 5. I am moving house, how do I migrate all of my StarHub services to the new residential address?