StarHub Online: July - September 2018
Month |
Total Number of Compliments |
Total Number of Complaints |
July |
0.251 |
0.096 |
August |
0.305 |
0.063 |
September |
0.211 |
0.082 |
Breakdown of complaints by complaint types per month:
Details |
Jul |
Aug |
Sep |
Total |
Company Policies / Procedures |
5 |
2 |
4 |
11 |
Services / Equipments Prices |
2 |
2 |
3 |
7 |
Quality of Service / Equipment |
18 |
20 |
21 |
59 |
Customer / Technical / After Sales Support Services |
21 |
7 |
11 |
39 |
Others |
5 |
2 |
4 |
11 |
Total |
51 |
33 |
43 |
127 |
Top 5 questions:
- 1. I am travelling overseas, how can I activate roaming or manage data?
- 2. How do I pay my bills online?
- 3. How do I check the speed of my broadband connection?
- 4. How do I check the balance on my prepaid card?
- 5. I am moving house, how do I migrate all of my StarHub services to the new residential address?