StarHub Online: July - September 2018

Month

Total Number of Compliments
(per thousand/per month)

Total Number of Complaints
(per thousand/per month)

July

0.251

0.096

August

0.305

0.063

September

0.211

0.082

Breakdown of complaints by complaint types per month:

Details

Jul

Aug

Sep

Total

Company Policies / Procedures

5

2

4

11

Services / Equipments Prices

2

2

3

7

Quality of Service / Equipment

18

20

21

59

Customer / Technical / After Sales Support Services

21

7

11

39

Others

5

2

4

11

Total

51

33

43

127

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