StarHub Online: October - December 2018

Month

Total Number of Compliments
(per thousand/per month)

Total Number of Complaints
(per thousand/per month)

October

0.153

0.109

November

0.128

0.122

December

0.168

0.208

Breakdown of complaints by complaint types per month:

Details

Oct

Nov

Dec

Total

Company Policies / Procedures

4

8

5

17

Services / Equipments Prices

1

3

6

10

Quality of Service / Equipment

33

43

77

153

Customer / Technical / After Sales Support Services

18

9

15

42

Others

1

1

6

8

Total

57

64

109

230

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