How To Start Using Voicemail

 

Step 1: How to activate FREE VoiceMail service

A minimum Happy Prepaid SIM card credit balance of $3.00 is required to activate your Voicemail.

Dial *130# on your mobile phone

Once the setup is completed, you will receive an SMS acknowledgement:

“Enjoy VoiceMail activated for you free! Dial 1303 to retrieve msgs, default pw: 8888. Outgoing call charges apply. To deactivate, key *109#.”

Step 2: Set Call Divert/ Forward to your VoiceMail 

Divert unanswered calls to your VoiceMail via the following methods:

a) Select "Call Divert" feature on your mobile phone settings.

b) Enter ** 2-digit Divert Code*1302#

Code Divert Condition
21 All calls
62 Not reachable
67 Busy

How To Check Your Prepaid VoiceMail

 

With Voicemail, you no longer have to miss a call! When you're too busy to retrieve a call or when your mobile phone is switched off, callers will be directed to a voice message service.

How do I retrieve Voicemail messages?

  • Dial 1303
  • Enter password when prompted
  • Default password is '8888'
  • Press 1 to play message
  • Press 2 to save message
  • Press 5 to delete message
  • Press 44 to reply message
  • Press *1 to go back to main menu

What charges will I receive for using Voicemail?

Charges are based on prevailing Happy Prepaid Card airtime rates for:

  • Call Forwarding of Voicemail: the duration of time taken by the caller to deposit a message in the Voicemail.
  • Retrieval of Voicemail messages: the duration of time taken to retrieve and listen to the messages in the Voicemail.

Voicemail notification via SMS & Voicemail activation is free.

How do I deactivate my Voicemail?

Simply cancel call divert using the 'Call Divert' feature on your mobile phone. For more information, please check the user guide for your phone.

SMS Voicemail Notifications


What are Voicemail notifications via SMS?

You will receive a SMS notification when a new voice message is received. If your mobile phone is switched off, alerts will be sent to you at various intervals. After 24 hours, no more SMS will be sent until you receive a new message. Your voice messages will remain in your Voicemail box for up to 4 days.

Voicemail Charges


Charges are based on prevailing Happy Prepaid Card airtime rates for:

  • Call Forwarding of Voicemail: the duration of time taken by the caller to deposit a message in the Voicemail.
  • Retrieval of Voicemail messages: the duration of time taken to retrieve and listen to the messages in the Voicemail.

Voicemail notification via SMS and Voicemail activation is free.