MultiSIM FAQ

1.    Can I subscribe MultiSIM for my mobile broadband plans (eg MaxMobile Elite (11GB))?

MultiSIM service is only available for voice plans and not available for mobile broadband plans yet.

2.    What will happen to the priority order if I assigned 3rd priority handset to become primary handset?

When you assign 3rd priority handset to become primary handset, it will push other priority handset accordingly. Example:

Before After
SIM A

Primary (1st Priority)

SIM A

2nd Priority

SIM B

2nd Priority

SIM B

3rd Priority

SIM C

3rd Priority

SIM C

Primary (1st Priority)

SIM D

4th Priority

SIM D

4th Priority

SIM E

5th Priority

SIM E

5th Priority

3.    I have 5 SIM cards, but the Call Hunting feature did not divert the call to my 5th SIM card. Why is that so?

Call Hunting duration is predetermined by caller’s operator. The operator determines how long the call should ring before disconnecting it. If the duration is short, the call may end before reaching the 5th SIM card.