Missed Call Alert

 

1. What is Missed Call Alert?

Miss Call Alert is a Free service which sends SMS alerts to StarHub Mobile customers when they have missed a call(s) (originating from Singapore) while roaming overseas.

2. How do I subscribe to Missed Call Alert?

All StarHub Mobile International Roaming (Postpaid) and StarHub Prepaid Roaming customers are automatically provisioned with the service.

3. What are the charges for Missed Call Alert?

There is no registration fee or monthly subscription fee. The SMS alerts that you receive are also free of charge (because the overseas operators in the destinations you are roaming in do not charge for receiving SMS).

4. Will I receive Missed Call Alert in all the supported roaming destinations?

You will receive the SMS alerts in the destinations where the overseas operator that you log on to does not charge for receiving SMS.

For Postpaid customers: Today, only two overseas operators charge for receiving SMS and they are Wataniya (Kuwait) and TKC (Iran). You will not receive Missed Call Alert if you log onto these two operators.

5. Under what scenarios will Missed Call Alert be supported?

Missed Call Alert is supported when you are travelling overseas and:

  • your phone is switched off.
  • your phone is not within the network coverage range.
  • you did not answer the call.
  • you are engaged on the line.
  • you reject the call.

However, please note that Missed Call Alert will not be supported under following circumstances:

  • Call does not originate from Singapore.
  • Call is from a payphone, PABX (hunting line) or caller has activated Caller Number Non-Display.
  • Customers who do not have Voicemail service and their phones are switched off (Applicable for Prepaid customers only).
  • Customer's phone is off or not within network coverage range for more than 48 hours.
  • Caller left a voicemail message.
  • Customer has activated Call Forwarding to another number.
  • The overseas network operator charges for SMS received (eg. Wataniya (Kuwait) and TKC (Iran) – applicable to Postpaid customers only).
  • You are roaming in Japan (applicable to Postpaid customers only).
  • You are roaming in Korea using SK Telecom rental handset (applicable to Postpaid customers only).
  • You are roaming using ACeS satellite roaming (applicable to Postpaid customers only).

6. What do I see in the Missed Call Alert SMS?

If you missed a call when your phone was switched on but the call was not answered / you were engaged on the other line / you rejected the call. You will see in the SMS:

You will see in the SMS:

For Postpaid customers "U hv missed call(s) from +65XXXXXXXX(21:59)(SG time)"
To call back, dial *108*65#(operator dependent) or +65
For Prepaid customers "U hv missed call(s) fr *123*65XXXXXXXX#(09:30)(SG time)"

If you missed a call when your phone was switched off or when you were not within network coverage range you will receive a summary MCA which consist of a maximum of three SMS.

The number of SMS you will receive for this Summary depends on the number of missed calls that were captured for the first 24 hours from the time your phone is switched off/out of network coverage. However, if your phone is off or out of network coverage for more than 48 hours, you will not receive the MCA as it has gone beyond the normal SMS storage time.

You will see in the SMS:

For Postpaid customers
1st SMS
 
"U hv missed call(s) from +65XXXXXXXX(21:59)(SG time)"

To call back, dial *108*65<Tel No>#(operator dependent) or +65<Tel No>
2nd SMS "U hv missed call(s) from +6563823391 (16:14); +6563825420(16:13)(SG Time)"

To call back, dial *108*65# (operator dependent) or +65
3rd SMS "U hv missed call(s) from +6598590311(08:40); +65XXXXXXXX(12:33); +65XXXXXXXX(21:59)(SG time)"

To call back, dial *108*65# (operator dependent) or +65
For Prepaid customers
1st SMS
 
"U hv missed call(s) from
+65XXXXXXXX(29:59)#;*123*+65XXXXXXXX(16:24)#;*123*+65XXXXXXXX#(17:15)(SG time)"
2nd SMS
"U hv missed call(s) from
*123*+65XXXXXXXX(13:50)#;*123*+65XXXXXXXX(16:24)#;*123*+65XXXXXXXX#(17:15)(SG time)"
3rd SMS
"U hv missed call(s) from
*123*+65XXXXXXXX(13:50)#;*123*+65XXXXXXXX(16:24)#;*123*+65XXXXXXXX#(17:15)(SG time)"