Roaming User Guide

Activate your roaming services now
  International Roaming Pay-As-You-Roam
Recommended For  Suitable for frequent travellers Hassle free, suitable for occasional travellers
Registration $10 FREE
Monthly Subscription $8
FREE for customers on 4G 12 plan
FREE
Usage Charges

 

By destinations

 

By destinations

Additional 20% applies on top of prevailing charges payable by International Roaming subscribers

How To Subscribe & Activate SMS IR<Space>Add<Space> NRIC to 6773
(example SMS IR Add S1234567A to 6773)
SMS PAYR<Space>Add<Space>NRIC to 6773
(example SMS PAYR Add S1234567A to 6773)
or call 1633 

Contact Us While Roaming 

StarHub Customer Care
From A StarHub Mobile Phone Dial +65-6820-1633.
From A Fixed-Line Dial the International Access Code of the overseas operator you are roaming on followed by 65-6820-1633.
Operating Hours 24 hours a day, 7 days a week.

If you lose your mobile phone or SIM card, please call our Customer Care Consultants immediately to suspend the service. Do visit our Customer Service Centre to reactivate the service within 30 days or the service will be terminated.

How to activate (phone settings)

Phone Settings

For Autoroam:
Switch on your mobile phone so that your location can be updated on StarHub's Roaming Partner's network. It will automatically select the network with the strongest signal.

For Manual Roam:
Set your mobile phone to "Manual Selection" and it will display all the networks available in that area. Please refer to your mobile phone user manual for more instructions to carry out manual selection.

Phone Rental

With StarHub as your travelling companion in over 200 destinations, you can always stay close and contactable to those important to you.

How to make calls and send SMS

Type Dialling Procedure Example
Call Singapore 1. International Access Code or "+".
2. Singapore Country Code.
3. Singapore Telephone Number
+65 6123-4567
Call A Local Number In The Country You're Roaming In 1. Local Area Code
2. Local Number in Roaming Country
03 876-54321
Call Another StarHub Mobile User Who's In The Same Country You're Roaming In 1. International Access Code or "+".
2. Singapore Country Code.
3. Singapore Mobile Number
+65 9123-4567
Call Other Countries (e.g. UK) Outside Of The Country You're Roaming In 1. International Access Code or "+"
2. Designated Country Code
3. Area Code
4. Telephone number
+44 171-1234567
Send SMS to Singapore 1. International Access Code or "+"
2. Singapore Country Code
3. Singapore Mobile Number
+65 9123-4567

Retrieve Voice Messages

To retrieve your voice messages while roaming:

1. Dial +65 9850-1303.
2. Key in your StarHub Mobile number followed by #
3. Key in your password when prompted (default password is 8888).
4. You may now access your voice messages.

Additional Information

StarHub Customer Care Consultants
From a StarHub mobile phone Dial +65 6820 1633.
From a fixed-line Dial the International Access Code of the overseas operator you are roaming on followed by 65 6820 1633

Understanding Your Roaming Charges

The table below gives you a breakdown of the rates involved to help you understand how StarHub arrives at these charges.

For Outgoing Local Calls within the State

One Flat Rate  +  Taxes & Surcharge (where applicable)

Check rates and destinations

For Incoming Calls
One Flat Rate + Taxes & Surcharge (where applicable) + StarHub IDD 008 (country) Rate
For Calls Back to Singapore

One Flat Rate + Taxes & Surcharge (where applicable)

Check rates and destinations

More Information

For more information on other roaming services, please select the following: