Cessation of low tier Cable Broadband plans
- What is StarHub doing?
StarHub has decided to discontinue its entry-level cable home broadband plans with download bandwidths ranging from 3Mbps to 50Mbps. We are progressively reaching out to these customers whose contracts are expiring or have expired with early re-contract offers to facilitate a smooth transition towards faster fibre or cable home broadband services when their existing contracts come to an end. Our entry-level home broadband plans now offer 100Mbps bandwidth.
- Why is StarHub discontinuing the entry-level cable home broadband plans?
Internet connection speeds around the world have risen due to the growing demand for bandwidth intensive content. As such, we have decided to simplify our broadband service offerings and are guiding customers to come onboard the latest home broadband services, which offer faster surfing speeds and more comprehensive Wi-Fi coverage at greater value.
- Can I stay on my existing cable home broadband plan?
Your cable home broadband service will be automatically provided at 100Mbps at the prevailing price of $49.90/month after the end of your existing contract (if applicable). In the meantime, you can continue on your existing cable home broadband plan with no change to your monthly subscription and bandwidth. To enjoy optimal typical download speeds, it is best to ensure your modem is compatible. To check your current equipment compatibility for 100Mbps, please click here.
- 100Mbps cable home broadband does not fit my needs. What are the alternatives?
Other than 100Mbps cable home broadband plan, we have other home broadband plans available for your consideration. We have 500Mbps Fibre broadband, 1Gbps Fibre broadband and Dual broadband 1000. You may check here for all the promotions we have today.
- Nothing that you have offered works for me. What will happen then?
Your existing cable home broadband plan is no longer available for sign up or contract renewal. After the end of your existing contract, your current cable home broadband plan will be automatically upgraded to 100Mbps at the prevailing price of $49.90/month. To enjoy optimal typical download speeds, it is best to ensure your modem is compatible. To check your current equipment compatibility for 100Mbps, please click here.
- I want to upgrade to 100Mbps cable home broadband now. Possible? What will you offer me?
Yes, you will be receiving a free Voice-enabled Cable Modem (VeCM3) worth $212.93 when you sign up with a 24-month contract.
- Can my existing equipment handle 100Mbps cable home broadband? If not, how will you help me?
When you sign up for 100Mbps cable home broadband 24-month promotion, you are eligible to get a free cable modem that supports speeds of up to 100Mbps cable broadband. You may check your current equipment compatibility here.
- I want to terminate my existing cable home broadband service and do not want to pay for the Early Termination Charge.
You can choose to continue on your existing cable home broadband plan. There will be no change to your monthly subscription and subscribed bandwidth till the end of your existing contract. If you choose to terminate your existing contract prematurely, the prevailing Early Termination Charge will apply.
- How would my bill look like after the migration?
*Your actual date of bill and bill period may differ from the example provided.