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To request termination of your postpaid mobile or Digital Voice Home services, please reach out to us via Facebook or WhatsApp. You can inform us of your termination request whether you’re here in Singapore or overseas.

For termination of broadband or TV services, you’ll need to go to any of these 4 StarHub shops (Plaza Singapura, Jurong Point, Nex, or Tampines). Note that you also have to return your broadband or TV equipment. Details are provided in the sections below.

These steps also apply in case you’re an authorised third-party making a request on behalf of someone else. Do have your letter of authorisation, and a copy of your and the registered subscriber’s NRIC/FIN ready.

If your plan is under a company name, please refer to this page for information on how to stop your service.

To unsubscribe from packs or add-ons, you can use StarHub App.

To request termination of your bundled services, please reach out to us via Facebook or WhatsApp.

To avoid early termination charges, we recommend submitting your request after your contract end date. If done earlier, your bundled services will be unbundled and will trigger early termination charges. You may experience connection issues as well.

Early termination charges are tiered according to the number of months left in your contract at the point of your termination request. They also vary depending on your monthly subscription fee. Note that the computation and full details of your final bill will be calculated during the termination process.

Know more about early termination charges here.

There are no early termination charges if you terminate a no-contract plan or if you terminate your service after completing your contract period.

Since subscription to mobile, broadband, and TV is a prerequisite to Hub Club membership, you’ll automatically be de-registered from Hub Club if you terminate any of your services.

In case you have multiple mobile lines nominated to Hub Club and you only terminate one of these lines, you will not be de-registered from Hub Club provided the remaining mobile lines have the same NRIC/FIN and address as your broadband and TV services.

You will receive an acknowledgment of your request and a confirmation of the termination.

Acknowledgement of termination request

This email notification is an acknowledgement that we’ve received your request to terminate your services and we’re working on it. It will also inform you of any other actions you might need to do following your termination request.

Confirmation of account termination

You will receive an email notification confirming that your services have been terminated as requested. The message will also include information on when you can expect to receive your final bill, how to view or pay for any outstanding amount, and refunds for any credit balance available.

Here are some things you may want to do after requesting termination of your StarHub services.

• If you’ve been paying your bills by recurring credit card or GIRO, you may wish to terminate this payment arrangement with your bank.
• If you registered other services with any other third-party service providers (e.g. Netflix, Amazon Prime, etc), you may need to contact them personally to cancel the service for your StarHub mobile line.
• If you have StarHub Mobile loan equipment/JumpPhones, please visit any of these 4 StarHub shops (Plaza Singapura, Jurong Point, Nex, or Tampines) to return them. Please note that charges are imposed for lost equipment.
• If you have StarHub Broadband/TV loan equipment, please visit any of these 4 StarHub shops (Plaza Singapura, Jurong Point, Nex, or Tampines) to return them. Please note that charges are imposed for lost equipment.
• You will no longer be able to access any third-party services such as Netflix, Amazon Prime, and other subscriptions that were bundled with the StarHub plans you terminated. To continue enjoying these services, you can subscribe to them separately.
• If you terminate your StarHub TV service, you could continue to watch free-to-air Mediacorp TV channels via Mediacorp’s Digital TV. For more details, please visit https://www.digitaltv.sg/.

You can request for same-day termination. This will take effect within 1 hour after completing the process.

If your termination request is for a later date, your mobile service will end at midnight on that date. You may no longer make any changes or modifications on your plan once the termination date has been finalized.

Termination for SharePlus Child lines will be completed in 5 working days.

Existing free or paid third-party services such as Antstream, iQIYI, Amazon Prime, Netflix, Disney+, or KKBOX will also be removed upon termination of your mobile service.

Your broadband service will be terminated as soon as your request is completely processed.

You may request termination without going to the StarHub shop if:

• You’re requesting on behalf of a registered customer who passed away or is in prison.
• You’re an elderly (60 years old or above during point of contact) customer or a person with disabilities (PWD).
• You’ve left the country.

Otherwise, you must go to the shop to request termination.

You’ll still have to request broadband termination at any of these 4 StarHub shops (Plaza Singapura, Jurong Point, Nex, or Tampines) even if you’re not returning any equipment.

Subscription to our fibre broadband is a prerequisite to using the Digital Voice Home service.

Terminating your broadband service comes with a disconnection fee of $32.70. In case you have both broadband and Fibre TV, the disconnection fee will only apply when both services are already terminated.

If you’re able to request termination of service without going to the shop because of special circumstances, pickup of equipment has a fee of $54.50.

You’ll be informed of other applicable charges (e.g. missing equipment, outstanding balance, monthly fee for retaining Fibre TV without StarHub Broadband) upon requesting termination.

Your TV service will be terminated as soon as your request is completely processed.

Terminating your Fibre TV service comes with a disconnection fee of $32.70. In case you have both broadband and Fibre TV, the disconnection fee will only apply when both services are already terminated.

Terminating your TV+ service will not have a disconnection fee.

If you’re able to request termination of service without going to the shop because of special circumstances, pickup of equipment has a fee of $54.50.

You’ll be informed of other applicable charges (e.g. missing equipment, outstanding balance) upon requesting termination.

If your Digital Voice Home number is originally from StarHub, termination will be completed within 1 working day.

For home phone numbers that were ported in from a different service provider, termination will take 5 working days.

Your Digital Voice Home service needs to remain active if you intend to port it to another provider. In addition, your StarHub Broadband service must remain active until porting is completed.

You will no longer be able to retrieve your number if you cancel your Digital Voice Home and decide to reinstate the service after termination.

You will receive your final bill within 2 billing cycles. This will include:

• Outstanding charges such as IDD, roaming, mobile data (if any)
  • If your mobile plan is tied to a Monthly Equipment Instalment, the lump sum of any outstanding amount will be reflected in your final bill.
• Outstanding pro-rata billing adjustments (if any)
• Cancellation fees, charges for lost equipment, or disconnection fees (if any)
  • If your plan is still in contract, you will be billed an early termination charge in your final bill. Learn more about early termination charges here.
  • For fibre services, a fibre service disconnection fee of $32.70 will be billed in your final bill.
• If you have a credit balance, you will see a negative amount on the bill. You will receive the remainder of the credit after it has been offset with any other outstanding payment.
• If all your services with StarHub have been terminated, you can still use your Hub iD Lite within 6 months from the date of termination to view the final bill or make outstanding payments where applicable. To do this, just follow these steps:
  • Log in to StarHub App.
  • Tap “Pay”, select “View & pay your bill”, and select the account to access your last bill, available up to 6 months from your date of termination.

You may pay your final bill online (AXS online, SingPost SAM online, Internet or Mobile Banking). You may also pay in person at any of the 7-Eleven stores, SingPost Office AXS, NETS stations, SAM Kiosk or the 4 main StarHub shops (Plaza Singapura, Jurong Point, Nex or Tampines).

Please note that you can still use your Hub iD Lite within 6 months from the date of termination to view your final bill or make outstanding payments where applicable. To do this, just follow these steps:

• Log in to StarHub App.
• Tap “Pay”, select “View & pay your bill”, and select the account to access your last bill, available up to 6 months from your date of termination.

You will still receive your final e-bill notification via email/SMS. To view your final bill, just follow these steps:

• Log in to StarHub App.
• Tap “Pay”, select “View & pay your bill”, and select the account to access your last bill, available up to 6 months from your date of termination.

Once the refund is processed after the 2-month period, it will take up to 11 business days for you to receive via PayNow.

Please ensure that you have linked your NRIC/FIN/UEN to your registered PayNow account.