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Service Termination FAQ
We are sad to hear about your plan to discontinue your service. To submit a request, please email firstname.lastname@example.org via your company’s domain or company can send in Letter of Authorisation (on company’s letterhead with managerial signature on the letter) to email@example.com via company domain or call 1631 (or +65 6820 1631 from overseas) for assistance.
For mobile, it may take up to two (2) working days to get processed, subject to approval and verification. Meanwhile, the standard 30-days’ notice will apply to Broadband and TV services. Please ensure to inform us of your intent to cancel your TV or Broadband 30 days ahead of your preferred termination date.
You will receive your final bill within two billing cycles following your account termination date.
If you have been paying your StarHub bills by recurring credit card or GIRO, you may wish to terminate the payment arrangement with your bank.
If you have registered other services with any other third-party service providers (such as Netflix, Amazon Prime, etc.), you may need to contact them personally to cancel the service for your StarHub mobile line.
You will no longer be able to access any third-party services such as Netflix, Amazon Prime, etc., or subscriptions that were bundled with StarHub plans that you have terminated. To continue enjoying these services, you may need to subscribe to them separately.
If you have terminated StarHub TV services, you may continue to watch Free-To-Air Mediacorp TV Channels. For more details, please visit https://www.digitaltv.sg/.
Following your request to terminate the service, we will contact you to arrange for the collection of equipment at your service installation address. Please note there will be a lost equipment charge for any equipment that you will fail to return during collection. The list of equipment may vary depending on the service you are signed up to. You will be notified of the list during the termination process.
You will be able to make a payment at your convenience using any the following payment channels:
• Internet Banking (Online Banking Pay Bill Service)
• AXS (kiosk / app / web)
• SingPost (kiosk / post office / app / web)
• PayNow QR (Scan QR to Pay)
For bill payment options and payment FAQ, you can visit www.starhub.com/business-payment.
Early Termination Charges (ETC) will apply should you cancel your service within the contract period. Charges will also apply for any lost equipment that is due to be returned following account termination.