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Service Termination FAQ
How do I terminate my services with StarHub?
We are sad to hear about your plan to discontinue your service. To submit a request, please email businesshelpdesk@starhub.com via your company’s domain or company can send in Letter of Authorisation (on company’s letterhead with managerial signature on the letter) to businesshelpdesk@starhub.com via company domain or call 1631 (or +65 6820 1631 from overseas) for assistance.
How long will it take to terminate my services?
For mobile, it may take up to 2 working days for termination to be processed, subject to approval and verification.
The standard 30 days’ notice will apply to termination of broadband and TV services. Please ensure to send us an email via your company’s domain 30 days ahead of your preferred termination date. You can refer to the previous question for details.
For termination of consumer services, click here.
What happens after I terminate my account with StarHub?
You will receive your final bill within two billing cycles following your account termination date.
What else do I need to do after terminating my account?
If you have been paying your StarHub bills by recurring credit card or GIRO, you may wish to terminate the payment arrangement with your bank.
If you have registered other services with any other third-party service providers (such as Netflix, Amazon Prime, etc.), you may need to contact them personally to cancel the service for your StarHub mobile line.
You will no longer be able to access any third-party services such as Netflix, Amazon Prime, etc., or subscriptions that were bundled with StarHub plans that you have terminated. To continue enjoying these services, you may need to subscribe to them separately.
If you have terminated StarHub TV services, you may continue to watch Free-To-Air Mediacorp TV Channels. For more details, please visit https://www.digitaltv.sg/.
What are the equipment that must be returned upon the termination of StarHub Business Broadband/TV services? What are the charges for lost equipment?
Following your request to terminate the service, we will contact you to arrange for the collection of equipment at your service installation address. Please note there will be a lost equipment charge for any equipment that you will fail to return during collection. The list of equipment may vary depending on the service you are signed up to. You will be notified of the list during the termination process.
I’ve received my final bill. How do I make payment?
You will be able to make a payment at your convenience using any the following payment channels:
- Internet Banking (Online Banking Pay Bill Service)
- AXS (kiosk / app / web)
- 7-Eleven
- SingPost (kiosk / post office / app / web)
- PayNow QR (Scan QR to Pay)
For bill payment options and payment FAQ, you can visit www.starhub.com/business-payment.
NOTE: Your bank may impose additional charges or service fees. Please reach out to your bank for clarifications.
Will there be any termination charges?
Early Termination Charges (ETC) will apply should you cancel your service within the contract period. Charges will also apply for any lost equipment that is due to be returned following account termination.