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StarHub 5G Network


StarHub's 5G


1
What is StarHub’s 5G?

Singapore's best mobile network just got faster! With the launch of 5G Standalone (5G SA) network, you can now enjoy more of the things you love, such as streaming at ultra-fast speeds, while simultaneously enjoying crystal clear conversations during video calls. Get onboard to be the first to enjoy this free trial.


Like many network providers around the world, StarHub’s 5G is built on 2 paths – 5G non-standalone (5G NSA) and 5G standalone (5G SA). The non-standalone mode of deploying 5G focuses on enhancing existing mobile broadband to provide higher data-bandwidth and reliable connectivity. Standalone 5G works on an independent network designed and deployed solely to enable 5G. This means that you’ll not only enjoy increased mobile data capacity and bandwidth, but also ultra-responsive, ultra-low-latency services for high quality of service and the ability to connect massive number of devices.


2
What is Ultra-HD voice?

Ultra-clear HD voice is Voice over 5G (VoNR) service which enables voice calls over our free 5G SA market trial network. You can bring multi-tasking and productivity to a whole new level! Enjoy ultra-fast 5G speeds when streaming, gaming or surfing, and still enjoy crystal clear mobile conversations with loved ones simultaneously.


3
How do I enjoy StarHub’s 5G SA and Ultra Clear HD Voice?

All our Biz+ customers will get to enjoy our 5G SA network and Ultra-clear HD Voice from 4 August 2021.


If you’re not on our Biz+ plans:

a. Upgrade or sign up for our Biz+ plans and get our latest 5G SIM card^

b. Pair with a 5G device*

c. Be in an area covered by our 5G service


^ For existing Biz+ customers, StarHub will reach out progressively when your network has been upgraded, with instructions to switch out to the new 5G SIM cards for FREE.


For consumers, please visit 5G Consumers page for more information.


*Please refer to the 5G Device FAQ for the list of StarHub approved handsets.


4
What are the devices that are 5G SA ready?

You can start experiencing our 5G SA network on the Samsung Galaxy S21 series. Samsung will be pushing a new software update progressively to all Galaxy S21 users starting 4 Aug and you can update to the latest software and be one of the first to trial our 5G SA service.


Customers who sign up to our Biz+ plans from 4 Aug, with the Samsung Galaxy S21 series will be able to start experiencing our 5G SA service. For existing Biz+ customers, we will be reaching out progressively with instructions to switch out to the new 5G SIM cards for FREE.


5
I have a 5G SA-ready device with the 5G SIM and Biz+ plan, why do I experience problems with StarHub’s 5G SA network?

We would love to assist you, please reach out to us at business help desk.


6
Where can I enjoy StarHub’s 5G service?

StarHub continues to expand its indoor and outdoor 5G coverage, and from the end of September 2022, more areas will be served by 5G network. 5G network coverage may vary as we expand our footprint.


Get the latest updates on the locations with 5G coverage here.


7
What happens to my network when I am in an area that is not within StarHub’s 5G coverage?

Not to worry, there will be no disruption to your mobile service. You will continue to enjoy seamless 4G/3G connectivity on Singapore’s fastest network.


8
How long can I enjoy StarHub’s 5G experience with the new Biz+ plans?

The 5G NSA Trial is valid until such date as determined by StarHub. Stay tune to this page for updates as we continue to upgrade our network to enhance your 5G experience.


9
What is the speed range I can enjoy on StarHub’s 5G service?

Please refer to the below table for 5G theoretical speed range.


Theoretical Speed

>1Gbps

Typical Stationary

100-700 Mbps

Typical Mobility

70-400 Mbps

Typical Uplink

32-90Mbps


10
I have a 5G device but I am on a non-Biz+ plan, how can I enjoy StarHub’s 5G service?

You can enjoy StarHub’s 5G by upgrading to our new Biz+ plans.


If you are servicing your device contract, you can upgrade your plan to the same or higher monthly subscription plan with no additional fees and enjoy more data.


11
Can I continue to enjoy 4G as StarHub rolls out its 5G service?

Yes you can! 4G network is still available for our customers.


To experience the benefits of our 5G service, including faster speeds, real-time responses and enhanced connectivity, we encourage you to sign up to our Biz+ mobile plans and get a 5G device*.


*Please refer to the 5G Device FAQ for the list of StarHub approved handsets.


12
What is the difference between 5G and 4G?

The move from 3G to 4G LTE was about faster connections but the evolution to 5G is so much more. 4G LTE enables mobile broadband connectivity to power video streaming, high quality video calls and faster browsing.


5G, on the other hand, is designed with enhanced capability to enable next-generation user experience and deliver new services. With increased speeds, better response times and superior reliability, 5G will impact every industry, making safer transportation, remote healthcare, cloud gaming, digitised logistics, virtual immersion — and more — a reality.


13
How do I know if I'm connected to StarHub's 5G network?

If you're subscribed to a Biz+ plan, using a 5G SIM and device, and within an area covered by our 5G service, you should see "5G" on your device near the signal bars.


5G SIM FAQ


1
Why do I need a new 5G SIM?

We want you to enjoy an elevated mobile experience on our 5G SA network. A change of SIM Card will allow you to enjoy take that enjoyment to the fullest.


2
What is the difference between the current 4G SIM and the new 5G SIM?

The new 5G SIM will allow you to enjoy the full benefits of our 5G SA network sites with a 5G SA-ready handset.


These 5G SA sites will provide you access to hyper-fast speeds and responsive connection to elevate your video conferencing and workplace experience.


Not to worry, if you’re on our current 4G SIM, you’ll still enjoy seamless connectivity on Singapore’s fastest network.


3
How do I get the new 5G SIM?

All customers who recontract or sign up for a new Biz+ plans from will get the new 5G SIM card. For our existing Biz+ customers, not to worry, we will be notifying you via SMS once your new 5G SIM is ready for exchange.


4
Will my 5G handset work if I do not change to a 5G SIM?

Yes, of course. The current 4G SIM will still work across all handsets on both 4G and 5G NSA networks and you will still enjoy the best mobile experience with StarHub.


However, we strongly encourage you to get a new 5G SIM to elevate your mobile experience and enjoy the full suite of benefits on StarHub’s 5G network.



5
Will I be able to use 5G if I am on a 4G handset with a 5G SIM?

You will need a 5G supported handset to enjoy our 5G mobile experience. However, you will still be able to stay connected on our 4G network. Please refer to starhub.com/5G to see the latest list of all 5G-supported handsets.


6
Will the 5G SIM work in a non-5G area?

Yes, you can! If there is no 5G coverage at the location, the handset will automatically connect to our 4G network. The transition between 5G and 4G network is seamless and your voice and data connectivity will not be compromised.


7
I signed up for a 4G plan but received a 5G SIM card, does it mean I get to enjoy 5G service?

You’ll need to be on our Biz+ plan to enjoy 5G service. To fully enjoy the full suite of 5G benefits:


a. Upgrade or sign up for our Biz+ plans and get our latest 5G SIM card

b. Pair with a 5G device

c. Be in an area covered by our 5G service


Hurry and upgrade to our Biz+ plans to enjoy our 5G service now!


8
I am currently subscribed to a Biz+ plan. Do I need to change my SIM Card in order to enjoy 5G standalone?

Yes, we strongly encourage you to get a new 5G SIM to elevate your mobile experience and enjoy the full suite of benefits on StarHub’s 5G network. We will reach out to you progressively to switch to the new 5G SIM cards for FREE to enjoy our enhanced network.


9
How do I activate my new 5G SIM card?

If you have signed up for a new mobile line or ported your existing mobile number to us, simply insert your new SIM card into your device and you’re good to go.


If you have recontracted to a Biz+ Plan, upon receipt of your new 5G SIM card, do approach the Authorised Officers (AO) and/or Corporate Administrators (CA) of your company to remap your SIM through the StarHub Business Manager (SBM) mobile app.


If you are an existing Biz+ customer who have requested to change your non-5G SIM to the new 5G SIM, do approach the Authorised Officers (AO) and/or Corporate Administrators (CA) of your company to remap your SIM through the StarHub Business Manager (SBM) mobile app. Refer to the link for more.


5G Devices


1
What are the 5G devices that I use to enjoy StarHub’s 5G service?

Below is the list of 5G devices that you can enjoy StarHub’s 5G service. You can look forward to more handset manufacturers coming on board. Do stay tuned to this page for updates.

Brand

Model name

5G SA support

Apple

iPhone 15 / 15 Plus / 15 Pro / 15 Pro Max


Yes

iPhone 14 / 14 Plus / 14 Pro / 14 Pro Max


Yes

iPhone 13 / 13 Mini / 13 Pro / 13 Pro Max / iPhone SE (3rd gen)


Yes

iPad (10th gen) / iPad Pro 11” (4th gen) / iPad Pro 12.9” (6th gen) / iPad Mini (6th gen) / iPad Air (5th gen)


Yes

Samsung


Galaxy A25 5G / A15 5G / A54 5G / A53 5G / A34 5G / A33 5G / A13 5G / A23 5G / A52s 5G

Yes

Galaxy S24 / S24+ / S24 Ultra / S23 FE / S23 / S23+ / S23 Ultra / S22 5G / S22+ 5G / S22 Ultra 5G / S21 5G / S21+ 5G / S21 Ultra 5G / S21 FE 5G

Yes

Tab S9 Fe+ / Tab A9+ / Tab S9 / Tab S9+ / Tab S9 Ultra / Tab S8 5G / Tab S8+ 5G/ Tab S8 Ultra 5G

Yes

Galaxy Flip5 | Fold5 / Flip4 | Fold4 5G / Fold3 5G / Flip3 5G

Yes

Nothing

Phone (1) 5G


Yes

Oppo

Reno11 5G / Reno11 Pro 5G / Pad Neo LTE / Find N3 / Find N3 Flip / Find x5 Pro 5G / Find N2 Flip 5G / Find X3 Pro 5G / Reno5 Z 5G / Reno6 Pro 5G / Reno7 Pro 5G / Reno 7 5G / Reno7 Z 5G / Find X5 Pro 5G / Reno8 5G / Reno8 Pro 5G / Reno10 5G / Reno10 Pro 5G / Reno10 Pro+ 5G / A79 5G / A78

Yes

Vivo

V25 5G / V25 Pro 5G / V70 / V70 Pro

Yes

Xiaomi




Redmi Note 13 Pro+ 5G / Redmi 12 5G / Redmi Note 11 Pro 5G

Yes

12T 5G / 12T Pro 5G / 12 5G / 12 Pro 5G

Yes

13 / 13 Pro

Yes

Updated as of 31 January 2024


Do ensure your phone is updated to the latest software for optimal 5G experience.


5G devices approved for use on 5G Non-standalone (“NSA”) networks may not work on 5G Standalone (“SA”) networks following the suspension or cessation of the 5G NSA Trial.


2
How do I enable 5G on my HUAWEI phones?

Turn on 5G on your HUAWEI phones in 4 simple steps:

  1. Go to “Settings”
  2. Select “Mobile network”
  3. Select “Mobile data”
  4. Tap “Preferred network mode” and select “NR/LTE/WCDMA/GSM auto”.


And you are all set to experience StarHub’s 5G service!


5G_2.png


3
How do I enable 5G on my Samsung phones?

First, ensure your phone is updated to the latest software.

  1. Go to “Settings”
  2. Select “Software update”
  3. Select “Download and install” Your device will proceed to download the latest version.
  4. Press install after the download is completed.

enable 5G_samsung_3


Once the software is updated, turn on 5G on Samsung phone in 4 simple steps:

  1. Go to “Settings”
  2. Select “Connections”
  3. Select “Mobile networks”
  4. Network mode should be showing “5G/LTE/3G/2G” by default

enable 5G_samsung_3_1


4
How do I enable 5G on my OPPO phones?

Firstly, ensure your phone is updated to the latest software. Once the software is updated, turn on 5G on OPPO phone in 4 simple steps

  1. Go to “Settings”
  2. Select “SIM card & mobile data”
  3. Select “SIM 1” or “SIM 2”
  4. Tap “Preferred Network Type” and select “5G/4G/3G/2G(Auto)”

enable 5G_oppo find x2 pro


5
How do I enable 5G on my Realme phones?
  1. Go to “Settings”
  2. Select “SIM card & mobile data”
  3. Select “SIM”
  4. Under Preferred network type – it should show “5G/4G/3G/2G”

enable 5G_Realme x50


6
How do I enable 5G on my vivo phones?

Simply update your vivo X50 Pro 5G to the latest software.

  1. Go to “Settings”
  2. Select “System update”
  3. Click to download and install this version “PD2005F_EX_A_1.20.18”


One upgrade is completed, switch your Network mode.

  1. Go to “Settings”
  2. Select “Mobile network”
  3. Select “SIM 1/2”
  4. Select “Network mode” under “SIM settings”
  5. Tap “5G (preferred) / 4G / 3G / 2G”

enable 5G_vivo x50


7
How do I enable 5G on my Apple iPhones?

To experience StarHub’s 5G connectivity, you’ll need to:

  1. Go to “Settings”
  2. Tap on “Mobile Data”
  3. Select “Mobile Data Options”
  4. Select “Voice & Data”
  5. Set to “5G Auto”

AppleQ7 AppleQ7b


AppleQ7c AppleQ7d


8
I have a 5G device, will I enjoy StarHub’s 5G service automatically?

To experience StarHub’s 5G connectivity, you’ll need to:

  1. Upgrade or sign up for our Biz+ plans
  2. Pair with a 5G device*
  3. Be in an area covered by our 5G service.


For business, please visit 5G Business page for more information.


*A 5G software update from the phone manufacturers may be required. Please refer to the 5G Device FAQ for the list of StarHub certified handsets.


9
I have a 5G device, why can’t I access StarHub’s 5G service?

The device manufacturers are working on the optimisation of their software for our 5G network. We are working closely with them to ensure the software is optimised so you can enjoy StarHub’s 5G as soon as possible. Do stay tuned to this page for updates.


10
Am I required to purchase a 5G device from StarHub to enjoy your 5G service?

We have worked closely with the handset manufacturers and conducted extensive tests to ensure the 5G software is optimised for use on our network.


To ensure you get the best 5G experience, we recommend that you purchase a 5G device from StarHub. Check out our range of 5G devices here.


5G Roaming


1
Who can sign up for 5G Roaming?

StarHub business customers subscribed with 5G enabled mobile device and Biz+ Mobile Plans can enjoy 5G Roaming at selected destinations.


2
How can I sign up and how much do I pay for 5G Roaming?

StarHub business customers can sign up/ activate for any of the data roaming plans to enjoy 5G Roaming on supported destinations. Moreover, you will not be charged different rate but based on the current prevailing roaming charges. Please click here for more information.


3
What are the 5G Roaming destinations and Operators?

Destinations

Operators

APAC


Hong Kong

Hutchison

HKT

Macau

CTM

Philippines

Smart

Globe

Taiwan

Chung Hwa

FET

Taiwan Mobile

T-star

Thailand

TrueMove

Vietnam

Viettel

South Korea

KT

SK

Europe


Germany

T Mobile

Latvia

Tele2

Switzerland

Siwsscom

Belgium

Proximus

Sweden

Tele2

MEA


Saudi Arabia

Mobily


4
How do I know my device can support 5G Roaming?

If 5G is listed under your phone network setting, your phone supports it.

For iPhone user: Settings > Mobile Data > Mobile Data Option > Voice & Data

For Android user: Settings > Network & internet > Mobile Network > Preferred Network type