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eGIRO stands for Electronic GIRO. It is a digital initiative that digitises the GIRO application process with an aim to significantly reduce the GIRO set-up turnaround time. This is a joint initiative by The Association of Banks in Singapore (ABS), and participating banks, with the support of the Monetary Authority of Singapore (MAS).

Steps to apply via StarHub eGIRO website:

1. Go to StarHub eGIRO application website on your web browser.
2. Enter your “Applicant name” and “StarHub Postpaid Billing Account No.” (example: 8.12345678S) you wish to apply eGIRO on.
3. Ensure “Recurring GIRO application” and ‘StarHub Ltd” are shown on StarHub eGIRO website.
4. Enter your valid “Email address” (note: This email address may be used to follow up on eGIRO application request when necessary).
5. Select the “Bank name” from the participated eGIRO bank drop down list you will be using for this eGIRO setup.
6. Review StarHub Terms & Conditions and check the “I’m not a robot” CAPTCHA box.
7. Click “Proceed” button to redirect you from StarHub eGIRO website to secure eGIRO banking website. Follow and complete the remaining steps required from your respective bank website.
8. You will be redirected from the eGIRO bank website to StarHub eGIRO website to view your eGIRO application setup status.

You will now be able to apply for eGIRO via StarHub website to set up eGIRO in minutes. All you need to do is specify your designated bank for the payment through eGIRO.

Singapore eGIRO service official launch in Singapore for selected banks and billing organisations in November 2021 while StarHub eGIRO service will be available to StarHub postpaid billing customers from September 2022 onwards. Please refer to the ABS website at https://abs.org.sg/consumer-banking/eGIRO for the latest list of participating banks.

The current GIRO application process takes few weeks to complete end-to-end, from the internal billing organisation processing to the approval by the Bank.

With the new eGIRO process, the turnaround time is reduced to just within minutes.

A StarHub system generated notification (based on your predefined Bill Delivery Method: Email/SMS/Hardcopy) will be sent to you once your recurring GIRO application is approved by your bank and set up into youe StarHub Postpaid billing account.

No. Currently, you can only create an eGIRO instruction via StarHub eGIRO application website to setup GIRO payment method for your StarHub Postpaid business billing account(s).

No. Currently, you will not be charged for creating an eGIRO instruction via StarHub e eGIRO website.

There are stringent security measures in place to safeguard your personal data that passes through eGIRO. Your data is encrypted. By signing up for eGIRO, it would have deemed that you have authorised StarHub to receive your data and to decrypt the data to execute postpaid bill deduction transaction that you requested. The authentication and authorisation process are underpinned by banks’ 2FA and Transaction Signing.

We are glad to share that eGIRO will serve as an enhanced option that will allow you to process your application much faster, and you are encouraged to use this service. Meanwhile, should you prefer, you may still submit a GIRO paper application and follow the traditional process and timelines.

No. Existing instructions or new setups by paper forms will not be migrated to eGIRO.

At launch by the ABS, 8 participating banks will be taking part in eGIRO. Please refer to ABS website at https://abs.org.sg/consumer-banking/eGIRO for the latest list of participating banks.

You must be an existing StarHub business customer with active services (ie: Mobile, TV, Broadband, etc) with us.

Unfortunately, you will need to have a savings or current account with one of the participating banks to use eGIRO. Please refer to ABS website at https://abs.org.sg/consumer-banking/eGIRO for the latest list of participating banks.

Currently, you will not be able to amend existing eGIRO instructions submitted via StarHub online eGIRO application website. You may however wish to initiate a termination request by completing and return the StarHub GIRO payment termination form to us using the postage-paid mailer included with the form before resubmitting a new eGIRO set-up instruction via StarHub eGIRO application website.

To terminate eGIRO arrangement, please complete and return the StarHub GIRO payment termination form to StarHub using the postage-paid mailer included with the form. Kindly note that termination will take effect from next billing cycle and recurring deduction message is not displayed on your StarHub bill.

A system-generated letter of notification will be sent upon approval. The following message “The total outstanding balance will be deducted from your <last 3 bank account no> via GIRO on dd/mm/yy.” will appear on your StarHub bill as confirmation.

If you are enrolled in the recurring GIRO payment, your monthly payment will automatically be debited from your bank account on your StarHub bill due date. If that day falls on either a weekend, bank holiday or public holiday, your payment will be debited on the next working day.

You should continue to pay for your outstanding bill until the message “The total outstanding balance will be deducted from your <bank account no> via GIRO on dd/mm/yy.” appears in your bill.

Simply submit a new GIRO application request using StarHub GIRO Application/Termination Form and mail it back to us via post-paid mailer enclosed with the form to StarHub P.O. Box mailing address. The application is subject to your bank’s approval.

Do note that the approval of the latest GIRO arrangement by your bank will supersede existing payment instruction for the selected Account(s).

For the GIRO modification steps, please visit Paying my bills via GIRO.

Unsuccessful GIRO deduction could be due to a few possible scenarios. Some of the common GIRO deduction rejection reasons by the banks are:

• Deduction amount has exceeded the limit set.
• Existing GIRO arrangement is terminated at the bank end.
• Incoming funds not cleared.

Due to the Bank Secrecy Act, the banks will not disclose the actual reason to us. Please contact your bank directly to find out more.

You would receive a notification letter if the GIRO payment was unsuccessful. To keep your account updated, please refer to the steps below to process another payment or configure your current set-up:

• Please check if your recurring GIRO bank account is in order.
• If necessary, please contact your bank to find out actual bank's rejection reason by providing them, your payment debit request date, amount and StarHub account's payment code.
• If the GIRO bank account has been terminated or direct debit authorisation (DDA) has been cancelled, please re-apply a new recurring GIRO payment arrangement. For details, please visit Pay my bills via GIRO.

Please note that your recurring GIRO arrangement will be automatically terminated if the deduction is unsuccessful following the same rejection reason from your bank for 2 consecutive billing cycles.

Lastly, do remember to pay your current outstanding balance via other one-time payment method such as AXS, SingPost, or Internet Banking before your next bill to avoid service disruption. For a full list of payment options, please visit Pay Postpaid bills page.

StarHub is not liable for any surcharges/fees imposed by the bank for unsuccessful deductions from the designated GIRO bank accounts. Hence, please maintain sufficient funds in your bank account for the GIRO deductions to avoid any administrative or late charges. For assistance, please contact your bank on these charges (if applicable).

To terminate a GIRO arrangement, please complete and return the StarHub GIRO Application/Termination Form to StarHub using the postage-paid mailer included with the form. Kindly note that termination will take effect from next billing cycle and when the recurring deduction message is no longer displayed on your StarHub bill.

It is easy! Simply complete and return the Recurring Credit/Debit Card application form using the postage-paid mailer included with the form to the following address.

STARHUB LTD (RECURRING Credit/Debit Card)
Singapore Post Centre,
P.O. Box 291,
Singapore 914010

• Email submission mode is not accepted.
• Recurring Credit/Debit Card forms that are photocopied, incomplete, or have amendments not countersigned by the applicant will be rejected.

Visa, MasterCard and Amex credit card(s) must be enrolled with security program of Verified by Visa, MasterCard SecureCode or American Express SafeKey^®.

A system-generated letter of notification will be sent upon approval. The following message "The total outstanding balance will be deducted from your Credit Card account <last 4 card no> on dd/mm/yy.” will appear on your StarHub bill.

You can update using recurring Credit/Debit Card application payment form with completed Credit/Debit Card details including latest card expiry date for a particular Account(s). Do note that the approval of latest recurring payment will supersede existing payment instruction for the selected Account.

To update using StarHub Recurring Credit Card Application/Termination Form please complete and return us via postage-paid mailer included with the form.

It’s easy! Here’s how to do so:

For American Express, MasterCard and Visa cardmember, please submit new recurring Credit/Debit Card application using StarHub Recurring Credit Card Application/Termination Form and mail it back to us via post-paid mailer enclosed with the form to StarHub P.O. Box mailing address.

Please note that approved new Recurring Credit/Debit Card arrangement will supersede existing payment instruction for the selected Account(s) and notifications. Do remember to terminate your StarHub GIRO setup on your banking platform to ensure no more GIRO direct debit deduction for your StarHub business Postpaid account in future.

For the Recurring Credit/Debit Card guide, please visit Pay my bills via Recurring or One-Time Credit Card.

StarHub offer various ways of paying your StarHub bills at your convenience. You can refer to the list of bill payment options available via our Business support website > Pay Postpaid bills page.

As StarHub will continue to send the last updated Credit/Debit Card record to your nominated bank for deduction on each subsequent bill due date, the bank may, at its discretion, approve or reject any invalid information on the instruction. Please update us via StarHub Recurring Credit Card Application/Termination Form promptly should you have received a new Card Expiry Date. Should you have any enquiry on your card deduction status, please contact your Card Issuing Bank for assistance.

StarHub accepted payment channel(s) and their payment clearance day(s).

There are a few possible scenarios that may cause your previous payment to not appear on your latest bill:

• Your latest bill was already generated before you made the payment. Hence, the transaction will not be reflected until your next StarHub bill.
• If you are on recurring GIRO or Credit/Debit Card payment, a waiver request that is in progress will result in "no deduction" to your latest bill unless specific otherwise by you.
• StarHub did not receive the payment as it was wrongly sent to another Billing Organisation.

If you have additional payment-related inquiries, send us a message via Business Support Feedback page so we can offer further assistance. Simply fill out the required details, click “Choose File” button to upload a supporting document (if any) and select “Submit” to complete the request.

Additional information required to facilitate bill payment investigation before clicking “Submit” button via online feedback website:

1. Payment Date
2. Payment Amount (SGD)
3. Payment Platform
4. Paid to which StarHub Postpaid Account Number (E.g. 8.12345678S)
5. Screenshot of the payment receipt/notification
6. First 6 and last 4 digits of the card number if it’s paid using credit/debit card

You can pay bills via the one-time Bill Payment or Pay Bills option on following online payment platforms:

• AXS mobile app/website
• SingPost SAM mobile app/website
• Participated banking app/website (ie: DBS, POSB, HSBC, SCB)

Alternatively, you may set up a recurring bill payment arrangement for future bills with StarHub via American Express, Mastercard or Visa, where there will be an automatic charge into your nominated Credit/Debit Card on your StarHub bill due date.

Recurring bill payment is a hassle-free way of ensuring your StarHub Bills are always paid on time. There are a number of benefits when your account is on recurring payment arrangement:

√ Hassle-Free

√ No worry about late payment

√ Avoid late payment fee

√ No need to queue for bill payment

√ Saves time

For the full list of bil payment option, please visit www.starhub.com/business-payment .

You can easily do so via your banking app that support PayNow QR via one of the following ways:

(a) Scan PayNow QR to Pay Bill
1. Open your PayNow QR supported banking app.

2. Tap on Scan to Pay or QR Pay on the app.

3. Scan PayNow QR on your StarHub bill.

4. Ensure your StarHub Billing Account No (example: 8.12345678S) is included under “Bill Reference No”, Payable Amount and Entity Name "STARHUB LTD" are populated on the banking app.

5. Confirm and submit your PayNow request.

6. Upon successful payment, you should receive a payment notification from your bank.

(b) Upload PayNow QR to Pay Bill
If you are accessing your StarHub bill on a mobile, you may screenshot and import the PayNow QR image into the banking app when making payment.

1. Open your PayNow QR supported banking app.

2. Look for upload QR image or photo gallery to upload PayNow QR.

3. Ensure your Postpaid Billing Account No (example: 8.12345678S) is included under “Bill Reference No", Payable Amount and Entity Name "STARHUB LTD" are populated on the banking app.

4. Confirm and submit your PayNow request.

5. Upon successful payment, you should receive a payment notification from your bank.

* Please do not pay using UEN as this will delay the processing of your payment

For details, please visit our PayNow QR guide

Please refer to The Association of Banks in Singapore (ABS) website for the latest list of participating banks at www.abs.org.sg/PayNow

PayNow QR is only available on StarHub bill with outstanding balance and account on non-recurring payment arrangement. For Business customer who has access to My Business Account or StarHub Business Manager app, you can download a copy of your StarHub bill.

We recommend to pay your outstanding balance by simply scanning or uploading the PayNow QR image from your StarHub bill. This will securely and automatically retrieve your account details for a hassle and error-free transaction.

Simply use your banking app that supports PayNow QR. For more details, please visit our PayNow QR guide.

1. Log into your preferred bank mobile banking app.

2. Select Scan QR / Scan & Pay / Upload PayNow QR option in the app.

3. Scan or Save & Upload the PayNow QR code located on the payment stub on

your StarHub bill into your mobile banking app.

4. Confirm payment.

If you insist to make manual PayNow payment to StarHub, please enter the complete StarHub Postpaid Account No. (example: 8.12345678S, refer below figure circles in green) under UEN/Bill Reference No. field on your banking app. Please note that invalid StarHub Postpaid Account No. will be rejected by the system and no payment update for your Postpaid Account No. will be reflected.

We only allow one PayNow transaction at a time to any StarHub Postpaid Account No.(example: 8.12345678S). This is to ensure accurate tracking and review of payment transactions.

StarHub reserves the discretion to accept or reject any incoming PayNow payment transaction with incorrect StarHub Postpaid Account No. and may return any unidentified bill payment made via PayNow to the same source of payment, through StarHub PayNow bank.

We seek your understanding to ensure that the correct StarHub Postpaid Account No. (example: 8.12345678S) has been reflected to the banking app should you choose to pay using PayNow via manual input of the StarHub PayNow Proxy.

Alternatively, we recommend you to pay StarHub bill by simply scanning or uploading the PayNow QR image from StarHub bill. This will securely and automatically retrieve your account details for a hassle and error-free transaction.