How can we help you today?
Appointment Related FAQs
Do note that our HubTrooper/ technician may arrive at any time between the 2-hour appointment slot. But rest assured, in the event of any unforeseen delay, someone will contact you to provide updates and/or to arrange for a rescheduling of your appointment.
For a recontract delivery appointment, you can authorize someone to collect for your appointment by producing an authorization letter. In the Authorization Letter, it requires both the owner & proxy NRIC, name and purpose, to be stated. This Authorization Letter is to be signed with the owner's signature together with the owner's NRIC or a front and back photocopy of the NRIC. For new Mobile sign ups, you will need to be personally present to sign for the handset(s).
For a technical appointment, you will just need to ensure that someone is there to open the doors for our technician, there is no need for you to be personally present.
Just to share, you can only reschedule based on the dates available in My StarHub App, up to 7 days after the original date.
Just to share, rescheduling of special pre-ordered handsets is unavailable.
Live tracking of your delivery will become available when our HubTrooper is making his/her way to your location. You will receive an SMS when he/she is on his way to your location.
Just to share, contactless delivery option(s) are unavailable.
All deliveries must be signed for acknowledgment of receipt therefore it must be handed over in person.