How can we help you today?

You can replace your prepaid SIM card at the following StarHub shops:

• Bugis Junction
• Causeway Point
• Jurong Point
• Nex
• Plaza Singapura
• Tampines Mall
• Waterway Point
• Westgate

Please note that a replacement fee of $26.75 applies.

We’re unable to deliver a replacement prepaid SIM card. You’ll have to go to a StarHub shop and get a new SIM card in person.

Yes, you’ll retain your existing StarHub prepaid number and balance credits.

Your authorised third party will need to bring your original NRIC/FIN/passport to one of our StarHub shops to process the request.

Please note that we will not accept a Letter of Authorisation in lieu of the original documents mentioned above.

If you need to get a replacement postpaid SIM card, you can do it via StarHub App. Log in and follow the steps below:

• Tap the "Mobile" icon.
• Choose the number that needs a replacement SIM card, then tap the icon showing the three stacked dots.
• Choose "SIM management", then "Request for a 5G SIM" (all replacement SIM cards are now 5G and will work well even with a non-5G device).
• Under Select SIM type, choose "Physical SIM card".
• Select your delivery address. It can be your billing address or another one registered in your app. You can also enter a new delivery address. Tap "Next".
• Pick an available day and timeslot.
• Review the details you chose and complete the submission by tapping the "Request new SIM" button.

You’ll get an SMS once the request has been completed.

Replacement of physical SIM card is free of charge.

You can track the delivery of your SIM on StarHub App. Log in, tap "Others" (you can find it on the lower right of the page), and choose "Support". Under the Appointments section, you’ll see the details of your delivery.

Yes, you can reschedule the delivery of your SIM on StarHub App. Log in, tap "Others" (you can find it on the lower right of the page), and choose "Support".

Under the Appointments section, choose the delivery you want to reschedule. Select the new date and time (please note that the availability of time slots may vary), and then confirm.

Just to share, you can only reschedule based on the dates available in StarHub App, up to 7 days after the original delivery date.

You’ll receive an SMS once the request has been completed.

You can authorise a third party to receive your replacement SIM card (delivery) or collect a replacement SIM card on your behalf (shop).

The third party must be at least 18 years old and be able to present their NRIC/FIN together with yours.

In addition, the third party must have an authorisation letter from you with the following:

• The service and type of transaction the third party is authorised to carry out
• Your and the third party’s names and NRIC/FIN
• Your signature

You can activate your SIM card via StarHub App, whether it’s inserted into the device or not.

• On the home page, tap “More”.
  
• Go to “Mobile services” and select “SIM activation”.
  
• Tap the “Activate” button” and confirm.