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Redeem My Rewards
Where can I redeem rewards?
You can redeem and save rewards through StarHub App.
How do I redeem and enjoy my rewards?
It's easy! To redeem your reward, simply follow these steps:
- Log in to the StarHub App with your Hub iD.
- At the bottom of the home page, find the "Rewards" icon to view all rewards an promotions.
- Tap on the reward that you like, read the T&Cs followed by click on "Save to My Rewards" button to save it.
- To use your reward, tap on the "My Rewards" tab and go to "Saved Rewards". Select the one you want to use and enjoy!
Where can I see the rewards I redeemed or saved?
All your saved rewards can be found in StarHub App.
- Log in to StarHub App.
- At the bottom of the home page, find the "Rewards" icon to view all rewards an promotions.
- Tap on the “My Rewards” tab to find all saved rewards and select the reward that you want to use.
How long is the validity of my saved rewards?
You can refer to the respective terms and conditions for each reward on the Rewards page via StarHub App.
How do I redeem birthday rewards?
To redeem your birthday reward, simply log in to StarHub App during your birthday month. Go to "Rewards" and a pop up will be shown with your birthday treat. Tap on "Check it out", and your birthday treats will be saved and shown under "My Rewards".
What items are available for redemption?
We have exciting treats and deals available from time to time for different members to enjoy.
- Instant treats
- Lifestyle deals from Eat. Shop. Play
- Win exciting monthly game prizes from our Play & Win
We recommend that you explore the Rewards page on StarHub App for updates.
Why are the rewards available for my redemption different compared with those available to my family and friends?
In StarHub Rewards, we introduced membership tiers and all customers will be given free membership. To read more on membership and eligibility, you can click here.
Depending on your membership tier, you’ll enjoy different member benefits, rewards, and deals.
Can I redeem more than one reward?
You can refer to the respective terms and conditions for each reward on StarHub App.
Can I approach your staff at StarHub shops or call the customer service hotline to do my rewards redemption?
With StarHub Rewards, you’ll be able to browse, save, and redeem all your rewards on the Rewards page via StarHub App.
How do I know if my rewards have expired?
There’s an expiry date indicated on your redeemed rewards. We encourage you to log in to StarHub App, refer to My Rewards regularly, and use your rewards before they expire.
How do I earn stars?
For each action made on StarHub Rewards via StarHub App, you'll earn 1 star:
- Play a game daily on "Play & Win"
- Spin the wheel on "Snap Treats"
- Save a "Lifestyle Deal"
Lifestyle Deal: 1 star will be issued once a day, once a week or once a month for the reward saved. T&Cs apply.
Play & Win or Snap Treats spin the wheel: 1 star earned per day.
When do stars expire?
Stars expire on the first day of each month at 0000 hours.
I can’t locate my “Saved Rewards” under My Rewards in StarHub App.
If you’ve successfully saved your rewards and not redeemed them, these may have already expired and are no longer available.
I'm having issues redeeming rewards. What should I do?
You can get in touch with us via WhatsApp for assistance.