How can we help you today?

Change in Personal Information



1
I have changed my legal name. How may I update this information with StarHub?

We are glad to accommodate your request. To start, please send in the scanned copy of deed poll via starhub.com/feedback. Your request will be processed within 3 working days upon receipt of the document submitted via the webform.


2
My name was misspelled in the bill. How may I inform StarHub?

We appreciate you letting us know. To update your name in our records, please send in the scanned copy of NRIC/FIN document via starhub.com/feedback. Your request will be processed within 3 working days upon receipt of the document submitted via the webform.


3
How do I update my Document Identity Card number with StarHub?

Thanks for inquiring. To process this request, please send in the scanned copy of the new document (front and back of NRIC/FIN) via starhub.com/feedback. Your request will be processed within 3 working days upon receipt of the document submitted via the webform.


4
How do I update my date of birth record with StarHub?

We are glad to accommodate your request. To start, please send in the scanned copy of NRIC/FIN document via starhub.com/feedback. Your request will be processed within 3 working days upon receipt of the document submitted via the webform.


5
How do I update my contact number?

You may conveniently update your personal information online or via our mobile app.


From My StarHub App:

1. Once logged-in, click on "Others" from the bottom menu.
2. Tap on "Manage Hub iD".
3. Tap on "Change mobile contact number" from the listed options.
4. Update your account details and confirm.

From My Account via PC browser:

1. Once logged-in, click "Settings" from the top menu.

2. On "My Profile", scroll to "Personal Information" > "Your Mobile".

3. Update your account details and confirm.


6
How do I update my email address?

It’s easy! We are pleased to share that you may update your email via the following self-help methods:

 

Via My StarHub App


Step 1: Log in to My StarHub App.


Step 2: Click "Others".

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Step 3: Click "Manage Hub iD".

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Step 4: Click "Change Hub iD".

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Step 5: Enter the new email address and confirm the new email address.

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Step 6: Click "Change Hub iD".

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Via My Account


Step 1: Log into My Account.


Step 2: Click "Settings".

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Step 3: On "My Profile", scroll to "Personal Information" > "Your Email".


Step 4: Next to "Your Email", click "How can I edit this?".

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Step 5: Click "Update Hub iD".

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Step 6: Click "Edit" for current Hub iD.

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Step 7: Enter the "New Hub iD" and "Confirm Hub iD".

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Step 8: Click "Save".


Moving forward, all StarHub account-related notifications will be sent to your new email address.


7
How do I update my billing address on My StarHub App?

Updating your billing address via My StarHub App is easy! Just follow the steps below.
NOTE: The billing address must be a Singapore address.


Step 1: Log in to My StarHub App.


Step 2: Click "Bills".

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Step 3: On the billing account of choice, tap on "Menu" (three green dots).

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Step 4: Tap on "Update billing address".

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Step 5: Current address will be displayed for the billing account selected.

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Step 6: Click "Edit address".

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Step 7: Input the new billing address and click "Update address".

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And you’re done! 


8
How do I modify payment method in My StarHub App?

Just follow the below steps to update your payment method via My StarHub App:


Step 1: Log in to My StarHub App.


Step 2: Click "Bills".

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Step 3: On the billing account of choice, tap on current bill outstanding balance.

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Step 4: Scroll down to "Payment" and click the "Menu" (three green dots).

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Step 5: Select "Change Payment Method".

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Step 6: You may now set up or update your payment method.


Learn more about StarHub payment methods here.