Ask our chatbot

Yes, you can upgrade from Star Plan to a 5G Unlimited+ or 5G Platinum Plan now on your StarHub App. Simply follow these quick steps: 

• Open your StarHub app and tap "More" (bottom menu)
• Select "Manage Plan & Add-Ons"
• Select the mobile mobile
• Tap "Change Plan" on the Star Plan you wish to switch from
• Select your preferred 5G Plan
• Your new 5G Plan will be activated in the next billing cycle.

Your new 5G Plan will be activated in the next billing cycle. We got you.

Yes, you can switch between 5G Unlimited+ and 5G Platinum Plans anytime based on your
needs. Your new plan will take effect in the next billing cycle.

Simply follow these steps:

• Open your StarHub app and tap "More" (bottom menu)
• Select "Manage Plan & Add-Ons"
• Select the mobile mobile
• Tap "Change Plan" on the 5G plan you wish to switch from
• Select your preferred 5G Plan
• Your new 5G Plan will be activated in the next billing cycle

Please note that the savings you get from multi-line discounts will change depending on the plan you're on. You'll not enjoy any multi-line discounts with 5G Lite plan. Find out more here
.

Please note that requests to switch to 5G Unlimited+ / 5G Platinum Plans are non-reversible. If you need clarity on your options, here’s what we can do next: you can instantly chat with our HubBot via the StarHub app, or call 1633 to speak directly with our HubCare team to find a solution that works for you.

Any previous promotions or discounts will end once your plan change takes effect on your next renewal date. You can choose to retain or remove any eligible add-ons during the change plan request. Do note that some add-ons may not be compatible with your new plan.

There is no early termination charge for changing your plans as Star Plan, 5G Unlimited+, or 5G Platinum Plan are entirely contract-free—we got you. You are free to switch layouts whenever your needs change. 

There will be no pro-rated charges as your plan change will only take effect on your next renewal date.