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Changing of Star Plan / 5G Unlimited+ / 5G Platinum


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1
Can I upgrade my Star Plan to a 5G Unlimited+ or 5G Platinum Plan?

Yes, you can upgrade from Star Plan to a 5G Unlimited+ or 5G Platinum Plan now on your StarHub App. Simply follow these steps: 

  • Open your StarHub App and tap "More" (bottom menu)
  • Select "Manage Plan & Add-Ons"
  • Tap "Change Plan" on the Star Plan you wish to switch from
  • Select your preferred 5G Plan
  • Your new 5G Plan will be activated in the next billing cycle.

2
What will happen to my existing offer/promotion/add-on if I change my Star Plan, 5G Unlimited+ or 5G Platinum Plan?

Any previous promotions or discounts will end once your plan change takes effect on your next renewal date. You can choose to retain or remove any eligible add-ons during the change plan request. Do note that some add-ons may not be compatible with your new plan.


3
Will I incur early termination charges if I change my Star Plan, 5G Unlimited+ or 5G Platinum Plan?

There is no early termination charge for changing of plans as Star Plan, 5G Unlimited+ or 5G Platinum Plan are contract-free.


4
Will I have pro-rated charges if I change my plan?

There will be no pro-rated charges as your plan change will only take effect on your next renewal date.


5
Can I change from 5G Unlimited+ / 5G Platinum Plans to another StarHub postpaid or prepaid mobile plan?

Requests to switch to 5G Unlimited+ / 5G Platinum Plans are non-reversible. If you have any questions, please chat with our HubBot via the StarHub app or call 1633 to speak to our HubCare team.


6
Can I change my 5G Unlimited+ or 5G Platinum Plan?

Yes, you can switch between 5G Unlimited+ and 5G Platinum Plans anytime based on your needs. Your new plan will take effect in the next billing cycle.

Simply follow these steps:

  • Open your StarHub App and tap ""More"" (bottom menu)
  • Select "Manage Plan & Add-Ons"
  • Tap "Change Plan" on the 5G plan you wish to switch from
  • Select your preferred 5G Plan
  • Your new 5G Plan will be activated in the next billing cycle

Please note that the savings you get from multi-line discounts will change depending on the plan you're on. You'll not enjoy any multi-line discounts with 5G Lite plan. Find out more here.