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Changing of Star Plan / 5G Unlimited+ / 5G Platinum


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1
Can I upgrade my Star Plan to a 5G Unlimited+ or 5G Platinum Plan?

Yes, you can upgrade from Star Plan to a 5G Unlimited+ or 5G Platinum Plan now on your StarHub App.

Simply follow these steps:

  1. Open your StarHub App and tap "More" (bottom menu)
  2. Select "Manage Plan & Add-Ons"
  3. Tap "Change Plan" on the Star Plan you wish to switch from
  4. Select your preferred 5G Unlimited+ Plan

Your new 5G Unlimited+ Plan will be activated in the next billing cycle.


2
What will happen to my existing offer/promotion/add-on if I change my Star Plan?

Any previous promotions or discounts will end once your plan change takes effect on your next renewal date. You can select to retain or remove any eligible add-ons during the change plan request. Do note that some add-ons may not be compatible with your new plan.


3
Will I incur early termination charges if I change my Star Plan?

There are no early termination charges for a change of plan as Star Plans are contract-free.


4
Will I have pro-rated charges if I change my plan?

There will be no pro-rated charges as the your plan change will only take effect on your next renewal date.


5
Can I change from 5G Unlimited+ / 5G Platinum Plans to another StarHub postpaid or prepaid mobile plan?

Requests to switch to 5G Unlimited+ / 5G Platinum Plans are non-reversible. If you have any questions, please chat with our HubBot via the StarHub app or call 1633 to speak to our HubCare team.


6
Can I change my 5G Unlimited+ or 5G Platinum Plan?

Changing your 5G Unlimited+ or 5G Platinum Plan to a different 5G Unlimited+ Plan is currently unavailable.

Good news — we’re already working on it! Stay tuned, and thank you for your patience.