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Request a New SIM Card for Your Star Plan
1
I lost my Star Plan SIM card. Where can I get it replaced?
Simply request for the suspension of your Star Plan and a SIM card replacement on the StarHub App.
2
How do I request a replacement SIM card if the one I'm using now is faulty?
Simply request for a SIM card replacement on the StarHub App.
Login to your account and tap on "More". Then, tap on "SIM Replacement".
3
Can I authorise a third-party to request a new SIM card for me?
You'll have to request a replacement SIM card yourself as this can only be done through the StarHub App.
4
Is there any fee for SIM card replacement?
There is no fee for SIM replacement.
5
I have yet to receive my replacement SIM card and I changed my mind about continuing my Star Plan. Can I get a refund?
Successful orders are non-refundable.
6
Can I collect the replacement SIM card at a StarHub shop instead of having it delivered?
SIM cards are only available for delivery.
7
I requested a replacement SIM card and was asked to clear the overdue payment first. Do I need to submit a new request for replacement after paying?
You don't need to submit a new request. You can just proceed to scheduling a delivery for the replacement SIM card.