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As Singapore becomes one of the most connected cities in the world, more and more customers have already adopted 3G and 4G services, and only a small percentage of users remain on 2G. This closure will allow all operators in Singapore to redeploy wireless spectrum and offer better 3G and 4G services to customers.

When 2G services are discontinued with effect from 1 April 2017, you will not be able to use mobile voice, SMS and data services if you are on a 2G-only mobile device or have manually set your phone network mode to 2G. We encourage you to switch to a newer 3G/4G device or set your phone network mode to 3G/4G.

Yes, this 2G closure will affect both prepaid and postpaid customers who are using 2G-only mobile device or have manually set their phone network mode to 2G.

When 2G services are discontinued with effect from 1 April 2017, inbound roamers will not be able to use mobile voice, SMS and data services if you are on a 2G-only mobile device or have manually set your phone network mode to 2G. To log on to our 3G/4G network, please ensure you are using a 3G or 4G phone.

When 2G services are discontinued with effect from 1 April 2017, inbound roamers will not be able to use mobile voice, SMS and data services if you are on a 2G-only mobile device or have manually set your phone network mode to 2G. To log on to our 3G/4G network, please ensure you are using a 3G or 4G phone.

You can adjust the phone network mode in your phone settings. Please consult the device manual for more information.

2G services will be available until March 2017, so you can use your 2G device till then.

If you are a postpaid customer and eligible to recontract, we strongly encourage you to take advantage of our latest mobile offers. Please visit any StarHub Shop for assistance.

For business mobile customers, please approach your StarHub Account Manager for assistance if you wish to find out the latest mobile device offers available for you.

For pre-paid customers who wish to buy a 3G or 4G phone, please visit any of our over 40 authorised dealers across the island for the latest offers.

All our SIM Cards supports 3G and 4G services. However some newer handsets come with smaller SIM card slots. Hence you may need to replace your existing SIM Card.

No. You do not need to change your mobile plan. To enjoy 3G/4G connection, please switch to a newer 3G/4G device or set your phone network mode to 3G/4G.

We currently have more than 98-99% nationwide outdoor coverage on our 3G and 4G networks. The freed up spectrum currently used to provide 2G services will be reallocated to provide faster, more advanced 4G services, allowing us to enhance our network coverage and capacity for customers.

SMS and MMS services are still supported on the 3G/4G networks even after the 2G network is ceased. Customers need only to ensure they are using a 3G/4G device.

This is to ensure mobile users migrate in time for the closure of 2G network in April 2017.

No, this is a joint initiative with Singtel & M1.

As long as the SIM card was activated prior to 15 November 2016, you will be able to continue using your mobile service on a 2G phone till 1 April 2017.

As long as the SIM card was activated prior to 15 November 2016, you will be able to continue using your mobile service on a 2G phone till 1 April 2017.

To continue using mobile services, please upgrade to a 3G/4G phone.

We encourage users of 2G-only phones to get a 3G/4G device immediately. The cessation is being done progressively so as to ensure a more orderly and less disruptive closure for affected users and will be completed by mid April.

The telcos will start shutting down 2G base stations from 1 April 2017, on a location-by-location basis. The shutdown will be completed by mid of April. The plan is to ensure a more orderly and less disruptive closure for affected users. We strongly urge all remaining 2G-only phone users to get a 3G/4G immediately as 2G coverage will become progressively smaller.