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Frequently Asked Questions for iPhone 14 and Apple Watch Series 8



1
How much will StarHub be selling the iPhone 14 and Apple Watch Series 8?
The pricing can be found at starhub.com/iphone.

2
What are the available colours for the iPhone 14?

Device Model

Colours Available

iPhone 14

Blue, Red, Purple, Starlight, MIdnight

iPhone 14 Plus

Blue, Red, Purple, Starlight, MIdnight

iPhone 14 Pro

Deep Purple, Gold, Silver, Space Black

iPhone Pro Max

Deep Purple, Gold, Silver, Space Black


3
What is the internal memory capacity for iPhone 14? 

Device Model

Internal Memory Capacity

iPhone 14

128GB, 256GB, and 512GB

iPhone 14 Plus

128GB, 256GB, and 512GB

iPhone 14 Pro

128GB, 256GB, 512GB, and 1TB

iPhone Pro Max

128GB, 256GB, 512GB, and 1TB


4
Where can I buy the iPhone 14/Apple Watch Series 8/Apple Watch SE? 

The iPhone 14, iPhone 14 Pro, iPhone 14 Pro Max, and Apple Watch Series 8 and SE will be available for purchase from our StarHub Online Store or at any StarHub Shop from 16 September 2022, 8am while iPhone 14 Plus will be available from 7 October 2022.


5
How can I check if iPhone 14/Apple Watch Series 8/Apple Watch SE is available at StarHub shops?

Check the stock availability for the new iPhone and Watch here before heading down to the nearest StarHub shop


6
What are the current promotions for the iPhone 14/Apple Watch Series 8/Apple Watch SE?

Find out the latest promotions at starhub.com/iphone


7
I’ve signed up for a SIM Only plan and purchased a device with EasyGo. Can I do the same for the iPhone 14/Apple Watch Series 8/Apple Watch SE? 

Absolutely. You’ll be able to purchase the iPhone 14 with a SIM Only plan, up to a maximum of 6 lines, subject to eligibility at our StarHub shops.  


8
Will Click and Collect be available for iPhone 14?

It will be available from 16-18 September 2022 at our Platinum Shops (Causeway, Waterway, Bugis, Westgate).


9
Is iPhone 14 carrier-locked? 

No, phones purchased with StarHub are not carrier-locked.


10
Will eSIM be available for iPhone 14?

iPhone 14 supports both physical SIM cards and eSIM. However, we currently do not offer eSIM services.


11
Can I trade in my existing phone when I buy the new iPhone/Apple Watch with StarHub?

Trade-in of mobile handset/device will not be applicable for this pre-order. However, you may buy the new iPhone at any StarHub Shop from 16 September 2022 and trade in your existing phone to offset it against the device cost. 

The StarHub Super Draw


1
 What is the StarHub Super Draw about?

The StarHub Super Draw is a lucky draw where selected customers have a chance to win Apple devices.


2
Who can be part of the lucky draw? How do I join?

This lucky draw is open to all StarHub customers who have:


a) Purchased the iPhone 14, iPhone 14 Pro, or iPhone 14 Pro Max with StarHub.

b) Signed up for a new or recontract to a Mobile+ $65/$95/$125/$155 2-year plan, $38/$45 SIM Only 1-year plan, or $25 SIM Only plan with the new iPhone 14 via StarHub Shops and StarHub Online Store.


Go to the StarHub Super Draw page or StarHub World from 16-20 September 2022, and submit your new device’s IMEI and your personal particulars. Make sure to agree to the condition about sharing your personal data for validation purposes related to this lucky draw.

Each IMEI is equivalent to 1 lucky draw chance. If you purchase more than 1 iPhone for multiple lines, you can submit them for more lucky draw chances.


3
How do I double my chances of winning the StarHub Super Draw?

If you’d like to double your chances of winning the lucky draw, you can submit an entry on StarHub World on Roblox in addition to your entry submitted via the StarHub Super Draw page.

  • Click on the “Play” button.
  • If you’re a new Roblox user, sign up for an account. For existing users, simply log in.

Note: You must download and install the Roblox app.

  • Follow the yellow arrow to talk to the “StarHub Concierge”.
  • The screen will show directions for you to meet “Garry the Gecko”.
  • Submit your new device’s IMEI and your personal particulars.

4
What are the prizes and how many winners will there be for the lucky draw?

The prizes of the lucky draw are as follows:


Prizes

Number of Winners

iPhone 14 Pro 128GB 2
iPad Air 5Gen Wi-Fi + Cellular 64GB 3
iPad mini 6Gen Wi-Fi + Cellular 64GB 3
Apple Watch S7 Cellular AL 41mm 2
Apple Airpods Pro Magsafe N-UID 4

5
If I’m one of the lucky draw winners, when and how will I be notified?

Lucky winners will be notified via email or SMS latest by 30 September 2022.


6
How do I collect the prize if I am the winner?

StarHub will agree with the winners on a date, time, and address to redeem the prize.


7
Are the prizes transferrable or convertible to cash? 

Prizes are not transferrable or convertible to other items, including cash.


iPhone 14 Plus Registration of Interest


1
How and when can I register my interest for iPhone 14 Plus?

You can register your interest at starhub.com/iphone14plus from 23 September 2022, 10 am to 6 October 2022, 6 pm.


2
What information is needed during the registration of interest?

We only need your name, contact number, and email address.


3
What capacity and colours are available for iPhone 14 Plus?
Device Model Internal Memory Capacity Colours Available
iPhone 14 Plus 128GB, 256GB, and 512GB Blue, Red, Purple, Starlight, Midnight

4
What happens after I register my interest for iPhone 14 Plus?

We’ll send you an SMS on 7 October 2022 to remind you that iPhone 14 Plus is available at the StarHub shops and on the online store.


5
If I register my interest, will it guarantee a reservation?

Registration of interest is not a reservation of device.