How can we help you today?

From 1 January 2024, the GST will be revised from 8% to 9%.

The new GST of 9% will apply on all taxable items billed from 1 January 2024. On your bill, you’ll see these taxable items with a “G” on the bill liner.

Taxable items include, but are not limited to:

• Monthly recurring charges (e.g., mobile, broadband, TV plans)
• One-time charges
• Usage charges
• Third-party billing charges

Do expect to see a slight increase in your usual fees and charges from your January 2024 bill.

The GST rate of 8% is still applicable to most charges in your December 2023 bill. However, as we bill your monthly plan in advance, a part of your subscription fee (the January portion of your charge) should be subject to the 9% GST.

For example, your bill cycle ends on the 11th of the month. In your December bill, your monthly subscription fee will be for 12 December 2023 to 11 January 2024. The charges covering 12-31 December 2023 will be subject to 8% GST, while 9% GST will apply for the charges from 1-11 January 2024.

You will not see the 9% GST in your December 2023 bill yet because we can only start applying it in January 2024. Instead, the 9% GST will be pro-rated in your January 2024 bill.

The “Pro-rated” section shows the amount (GST-exclusive) that corresponds to the January portion of the monthly subscription fee from your December bill. We reversed the amount that was subject to 8% GST in your December bill so that we can apply the 9% GST.

Red: Amount subject to 8% GST in the December 2023 bill
Green: Amount to be subject to 9% GST

If we receive payment for your December bill by 31 December 2023 via any payment method, or if you’re on recurring payment arrangement via credit card or GIRO and the full bill amount is successfully deducted from your card or bank account on your bill due date (by 31 January 2024), the 8% GST will apply even to the January portion of the monthly subscription fee from your December bill. The amount subjected to 9% GST will be shown as a credit adjustment.

Some customers may find that charges on their January 2024 bill are still subject to 8% GST. When the new rate is configured on 1 January 2024, it can only take effect from February 2024 onwards.

If your January 2024 bill only reflects 8% GST, please expect the unbilled 1% GST to be backcharged in your February bill. You’ll see the details under the “Pro-rated” section, where the amount charged at 8% GST in your January 2024 bill is reversed and 9% GST is applied.

Example:

January 2024 bill

The 9% GST rate should already apply to this monthly subscription fee, which covers the period from 1-31 January 2024. However, this is still charged at 8% GST.

February 2024 bill

The amount subject to 8% GST in your January 2024 bill is reversed so that we can apply the 9% GST.

If your payment is enough to cover the January 2024 part of your subscription fee(s), the 8% GST would apply but only to the amount that has been paid for.

If your payment is not enough to cover the January 2024 part of your subscription fee(s), there will be no adjustment and the 9% GST would apply.

Prices for Amazon Prime, Disney+ and Viu will remain the same. The 9% GST-inclusive prices for other add-on services may be slightly different from 1 January 2024 onwards.

For voice and SMS, usage charges from December 2023 will be subject to 8% GST, while those for January 2024 will be subject to 9% GST.

As for local data usage, 9% GST will apply to the whole amount as total usage is consolidated in January 2024 as a whole.

No, only charges incurred from 1 January 2024 are subject to 9% GST.

Your EasyGo or pay later (Star Plan) instalment amount will not change as GST was already included in your device cost.

Your existing credit card/GIRO bill payment arrangement will continue as usual, and no action is needed from your end. The total amount reflected on your bill will be deducted from your bank account on your bill due date.

In this case, your recurring credit card/GIRO arrangement will only take effect on your next bill (January or February 2024) and will not cover payment for your December 2023 bill.

For the 8% GST to apply, we must receive your December 2023 bill payment by 31 December 2023 (any payment method) or successfully deducted the full bill amount from your card or bank account via GIRO on your bill due date (by 31 January 2024).

Yes, the 9% GST will apply.

Yes, the 9% GST will apply.

Yes, the 9% GST will apply.

One-time charges incurred before 1 January 2024 will be subject to 8% GST.

If you’ve been charged incorrectly in your December 2023 bill, you’ll be refunded the original amount which was subject to 8% GST.

While our mobile plan names remain the same, your monthly bill will reflect the 9% GST-inclusive price. For example, if your plan is the Mobile+ $69 2-year plan, your monthly fee would be $70.29 from 1 January 2024.

While our add-on names remain the same, your monthly bill will reflect the 9% GST-inclusive price. For example, if you subscribed to the $10 for 10GB add-on, your monthly fee would $10.19 from 1 January 2024.

Prices of Star Plan and its local and roaming add-ons will remain the same despite the GST change.

If you purchase your data add-on before 1 January 2024, it will be subject to 8% GST even if you use it after 1 January 2024.

As DataTravel is not subject to GST, there are no changes to the charges.

As roaming charges (including Pay-As-You-Roam) and DataTravel are not subject to GST, there are no changes in the charges.

If your device is delivered before 1 January 2024, your monthly instalment payments will not be subject to 9% GST as the 8% GST is already included in your device cost.