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GST Rate Change 2023
What is the change in GST rate and when is the effective date?
From 1 January 2023, the GST rate will be revised from 7% to 8%.
How will this change affect my StarHub subscription fees and other charges?
The revised GST rate of 8% will apply on all taxable items billed from 1 January 2023. On your bill, you’ll see these taxable items with a “G” on the bill liner.
Taxable items include, but are not limited to:
- Monthly recurring charges (e.g., mobile, broadband, TV plans)
- One-time charges
- Usage charges
- Third-party billing charges
Do expect to see a slight increase in your usual fees and charges from your January 2023 bill.
Video: GST on your January 2023 bill
How will the change in GST affect my December 2022 and January 2023 bills?
The GST rate of 7% is still applicable to most of your charges in the December 2022 bill. However, as we bill your monthly plan in advance, a part of your subscription fee (the January portion of your charge) will be subject to the 8% GST.
For example, in your December bill, your monthly subscription fee will be for 12 December 2022 to 11 January 2023. The charges covering 12-31 December 2022 will be subject to 7% GST, while 8% GST will apply for the charges from 1-11 January 2023.
You will not see the 8% GST in your December 2022 bill because it can only be applied in January 2023.
Why is there a “Pro-rated” section in my January 2023 bill?
The “Pro-rated” section shows the amount (GST-exclusive) that corresponds to the January portion of the monthly subscription fee from your December bill. The amount that was subject to 7% GST in your December bill is reversed so that the 8% GST can be applied.
Red: Amount subject to 7% GST in the December 2022 bill
Green: Amount to be subject to 8% GST
Why am I seeing an adjustment section in my January 2023 bill?
The January portion of the monthly subscription fee from your December 2022 bill will be subject to 7% GST and shown as a credit adjustment if:
- We receive payment for your December bill by 31 December 2022 via any payment method
- The full bill amount is successfully deducted from your credit card or GIRO on a recurring payment arrangement on your bill date (by 31 January 2023)
I received my January 2023 bill, but all my charges are still subject to 7% GST. Why is this so?
Some customers may find that charges on their January 2023 bill are still subject to 7% GST. If your January 2023 bill only reflects 7% GST, please expect a “Pro-rated” section in your February 2023 bill, where the amount charged at 7% GST in your January 2023 bill will be reversed and 8% GST will be applied.
January 2023 bill
The 8% GST rate should already apply to this monthly subscription fee, which covers the period from 1-31 January 2023. However, this is still charged at 7% GST.
February 2023 bill
The amount subject to 7% GST in your January 2023 bill is reversed so that we can apply the 8% GST.
If I make a partial payment for my December 2022 bill, will the 7% GST still apply to the subscription fee(s)?
If your payment is enough to cover the January 2023 part of your subscription fee(s), the 7% GST will apply but only to the amount that has been paid for.
If your payment is not enough to cover the January 2023 part of your subscription fee(s), there will be no adjustment and the 8% GST will apply.
Fees and Payments
If I have overdue balance that remains unpaid by 1 January 2023, will that be subject to 8% GST?
Goods and services delivered before 1 January 2023 will be subject to 7% GST even if payment is to be received on or after 1 January 2023.
If your overdue bill includes fees and charges for December-January, the 8% GST will apply on the charges from 1 January 2023.
I have ongoing monthly instalment payments for a device I bought. Will the balance be subject to 8% GST?
The instalment amount will not change as GST was already included in your device cost.
Will the GST increase have any effect on recurring GIRO payments?
Your existing GIRO bill payment arrangement will continue as usual, and no action is needed from your end. The total amount reflected on your bill will be deducted from your bank account on your bill due date.
If I select cash on delivery for an order I made before January 2023, but the delivery date is scheduled in January, would my order be subject to 8% GST?
Yes, the 8% GST will apply.
If I make an appointment for service installation before January 2023 and schedule the date within January, would the service fee be subject to 8% GST?
Yes, the 8% GST will apply.
If my appointment date (installation/delivery) is before January 2023, but due to some reason it gets postponed to January 2023, would related charges be subject to 8% GST?
Yes, the 8% GST will apply.
I requested to replace my SIM card with charges before January 2023, and I’m informed the charges will reflect in my next bill, which will be generated in January 2023. Would the charges be subject to 8% GST?
One-time charges incurred before 1 January 2023 will be subject to 7% GST.
If I sign up for recurring credit card/GIRO payment arrangement in late December or early January, will the 7% GST apply to the January 2023 portion of my December 2022 subscription fee?
In this case, your recurring credit card/GIRO arrangement will only take effect on your next bill (January or February 2023) and will not cover payment for your December 2022 bill.
For the 7% GST to apply, we must receive your December 2022 bill payment by 31 December 2022 (any payment method) or successfully deducted the full bill amount from your card or bank account via GIRO on your bill due date (by 31 January 2023).
I’ve been charged incorrectly in my December 2022 bill and I’m seeking a refund for the wrong charge. Will I be refunded the original 7% GST, or will the 8% GST apply since I’m reporting this case in 2023?
If you’ve been charged incorrectly in your December 2022 bill, you’ll be refunded the original amount which was subject to 7% GST.
Why am I being billed $69.64 when my plan name is Mobile+ $69 2-Year Plan?
While the plan name remains to be Mobile+ $69 2-Year Plan, your monthly bill will now reflect the 8% GST-inclusive price.
Why am I being billed $19.83 (promo plan price) or $25.23 (usual plan price) when my plan name is 4G $25 SIM Only Plan?
While the plan name remains to be 4G $25 SIM Only Plan, your bill will now reflect the 8% GST-inclusive price. If there’s a promo discount or rebate, this will be applied to the plan before the 8% GST is applied.
Why am I being billed $10.09 when the add-on shown in my bill is $10 for 10GB?
While the add-on name remains to be $10 for 10GB, your monthly bill will now reflect the 8% GST-inclusive price.
If I purchase my $10 for 10GB data add-on before 1 January 2023, but only use it after 1 January 2023, what is the GST applied?
If you purchase your data add-on before 1 January 2023, it will be subject to 7% GST even if you use it after 1 January 2023.
If I purchase DataTravel in December but scheduled to use it in January 2023, would the subscription charge be subject to 8% GST?
As DataTravel is not subject to GST, there will be no changes to your subscription charge.
What will I be charged on my roaming or DataTravel if I activated this in December 2022, but my bill cycle is in early January 2023? What will I see in the bill?
Roaming charges and DataTravel are not subject to GST. For example, if you opted in and activated a DataTravel APAC plan at $5, the bill will continue to reflect $5.
Pay As You Roam charges will likewise not be affected.
I've taken up the EasyGo No Upfront, No Contract, No Interest plan on 28 December 2022. What will I see in my coming bill?
If your device is delivered before 1 January 2023, your instalment payments will not be subject to 8% GST as 7% GST was already included in your monthly instalment cost.
For your SIM-only monthly payments, your bill will show:
- 7% GST for part of your bill from 28-31 December 2022
- 8% GST for the cycle period from 1-28 January 2023
Will any of the third-party (e.g., Amazon Prime / Disney+) services be subject to 8% GST?
All charges subjected to GST will be denoted with "G" on your bill. If the third-party service has a “G”, it’s subject to GST.