How can we help you today?

GST Rate Change 2023



1
What is the change in GST rate and when is the effectivity date?

From 1 January 2023, the GST rate will be revised from 7% to 8%.


2
How will this change affect my StarHub subscription fees and other charges?

The revised GST rate of 8% will apply on all chargeable items billed from 1 January 2023.  


These include, but are not limited to:  

• Monthly recurring charges (e.g., mobile, broadband, TV plans)  

• One-time charges  

• Usage charges  

• Third-party billing charges  


Do expect to see a slight increase in your usual fees and charges from your January 2023 bill.


3
Will the change in GST impact my December 2022 and January 2023 bills?

The GST rate of 7% is still applicable to most of your charges in the December 2022 bill. However, as we bill your monthly plan in advance, a part of your subscription fee (the January portion of your charge) should be subject to the 8% GST.
  

For example, your bill cycle ends on the 11th of the month. In your December bill, your monthly subscription fee will be for the 12 December 2022 to 11 January 2023 period. The charges covering 12-31 December 2022 will be subject to 7% GST, while 8% GST will apply for the charges from 1-11 January 2023. 


4
If I have overdue balance that remain unpaid by 1 January 2023, will that be subject to 8% GST?

Goods and services delivered before 1 January 2023 will be subject to 7% GST even if payment is to be received on or after 1 January 2023.  

If your overdue bill includes the fees and charges for December-January, the 8% GST will apply on the charges from 1 January 2023.   


5
I have ongoing monthly instalment payments for a device I bought, will the balance be subject to 8% GST?

The instalment amount will not change as GST was already included in your device cost.