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Star Plans SIM Card Delivery
Will I get a notification about my Star Plan SIM card delivery?
Yes, you'll receive an SMS from us notifying you of the status of your new/replacement SIM card delivery.
Is there any fee for the delivery of my SIM card?
Delivery for your new/replacement Star Plan SIM card is free!
Can I track the delivery of my SIM card?
You can check the status of the delivery of your new/replacement SIM card on the StarHub App. A tracking link will be sent to you on the day of delivery.
Do I need to receive the delivery personally?
You'll be required to provide an OTP for verification during the delivery. Therefore, it will be ideal if you can receive the delivery in person.
Can my family members receive the SIM card on my behalf?
In the event that you're unable to receive the new/replacement SIM card yourself, you can get a proxy to receive it on your behalf. Provide a Letter of Authorisation and your original ID to your proxy during the collection. Your proxy will also be required to present their original ID and provide the OTP for verification during the delivery.
Can I reschedule the delivery? Will there be a charge if I do so?
Yes, you can reschedule your delivery up to 1 day before the delivery date.
How do I reschedule delivery?
You can reschedule your delivery on the StarHub App. Go to "Activity", select the respective mobile service, and edit the delivery date/time under delivery details.
I want to change the delivery address. How do I do it?
You can change the delivery address on the StarHub App. Go to "Activity", select the respective mobile service, and edit the delivery address under delivery details.
I missed the delivery. What should I do?
If you missed your delivery, you can reschedule your delivery on the StarHub App. Go to "Activity" then "Reschedule" under the respective mobile service, and follow the on-screen instructions.
My delivery didn't arrive on the schedule provided. Where can I follow up?
We're sorry to hear about this. Do reach out to us on the StarHub App and we'll assist you in arranging a new delivery date.
Can I set the delivery to an overseas address?
At this time, we only do delivery to local addresses.
Can I change the delivery preference (e.g., standard to express or vice versa) before the scheduled delivery timing?
Yes, you can if an express delivery slot is still available. Do note that you'll have to top up the cost difference if you opt for express delivery.
There's a missing item in my delivery. What should I do?
We're sorry to hear about this. Please reach out to us on the StarHub App for further assistance.