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Star Plan SIM Card Delivery



1
Will I get a notification about my Star Plan SIM card delivery?

Yes, you'll receive an SMS from us notifying you of the status of your new/replacement SIM card delivery.


2
Is there any fee for the delivery of my SIM card?

Delivery for your new/replacement Star Plan SIM card is free!


3
Can I track the delivery of my SIM card?

You can check the status of the delivery of your new/replacement SIM card on the StarHub App. A tracking link will be sent to you on the day of delivery.


4
Do I need to receive the delivery personally?

You'll be required to provide an OTP for verification during the delivery. Therefore, it will be ideal if you can receive the delivery in person.


5
Can my family members receive the SIM card on my behalf?

In the event that you're unable to receive the new/replacement SIM card yourself, you can get a proxy to receive it on your behalf. Provide a Letter of Authorisation and your original ID to your proxy during the collection. Your proxy will also be required to present their original ID and provide the OTP for verification during the delivery.


6
What are your delivery hours?

Our delivery hours are from 9 am to 10 pm, and there are 3 timeslots available for selection, 9am to 1pm, 2pm to 6pm and 6pm to 10pm.


A tracking link with delivery updates will be sent to you via SMS 1 hour prior to the delivery.


7
Am I able to choose specific hours for the delivery?

Yes, there are 3 timeslots available for selection, 9am to 1pm, 2pm to 6pm and 6pm to 10pm.


A tracking link with delivery updates will be sent to you via SMS 1 hour prior to the delivery.


8
Can I reschedule the delivery? Will there be a charge if I do so?

Yes, you can reschedule your delivery up to 1 day before the delivery date. There is no charge for rescheduling of delivery.


9
How do I reschedule delivery?

You can reschedule your delivery on the StarHub App. Go to "Activity", select the respective mobile service, and edit the delivery date/time under delivery details.


10
I have a delivery happening today but I have to attend to an urgent matter. Can I reschedule the delivery?

If you're not able to receive the new/replacement SIM card personally, you can appoint someone (proxy) to receive the package on your behalf. Here's what your proxy needs to present when they receive the delivery:

  1. A letter of authorisation from you
  2. Your original ID
  3. Their original ID
  4. OTP sent to you (via SMS/email) for verification

Alternatively, you can reschedule the delivery on StarHub App after receiving a failed delivery notification from us.


11
I want to change the delivery address. How do I do it?

You can change the delivery address on StarHub App. Go to “More” > "Activities”, select the respective mobile service, and edit the delivery address under delivery details.


12
I missed the delivery. What should I do?

If you missed your delivery, you can reschedule your delivery on the StarHub App. Go to "Activity" then "Reschedule" under the respective mobile service, and follow the on-screen instructions.


13
My delivery didn't arrive on the schedule provided. Where can I follow up?

We're sorry to hear about this. Do reach out to us on the StarHub App and we'll assist you in arranging a new delivery date.


14
Can I set the delivery to an overseas address?

At this time, we only do delivery to local addresses.


15
Can I change the delivery preference (e.g., standard to express or vice versa) before the scheduled delivery timing?

Yes, you can if an express delivery slot is still available. Do note that you'll have to top up the cost difference if you opt for express delivery.


16
There's a missing item in my delivery. What should I do?

We're sorry to hear about this. Please reach out to us on the StarHub App for further assistance.


17
What are the delivery options available for Star Plan?

Your Star Plan SIM card will be delivered to the address you have provided during sign-up.


18
When can I collect my SIM card?

Self-collection is not currently available. You can schedule to receive your SIM card via delivery at your preferred address.