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CyberCover is a personal cyber protection that provides comprehensive coverage including professional assistance and support against cyber risks such as identity theft, cyber-bullying, unauthorised transactions on your payment cards and undelivered online purchases.

This insurance is arranged by StarHub for their customers under a Group Policy issued and underwritten by Chubb Insurance Singapore Limited. This insurance coverage is subject to the terms, conditions and exclusions of the Group Policy where StarHub is the PolicyHolder.

Please note that the Benefit Amount(s) specified in the Group Policy Schedule are annual limits. This means that the maximum that will be paid to an Insured Person in any 12-month period is the Benefit Amount(s) stated in the Insured Person’s Coverage Summary, notwithstanding that there may be multiple events during the relevant 12-month period. Furthermore, for a Family Policy, each Benefit Amount is an aggregate limit shared by the Insured Person and his/her Immediate Family.

Each customer is only entitled to one plan.

There are 2 available plans under CyberCover from StarHub:

• Individual Policy @ $10.18/month
• Family Policy @ $13.23/month

Charges are payable through your StarHub bill.

Immediate Family living in the same household as the Enrolled Person will be covered under the Family Policy. This includes children, spouse/partner(who has been living permanently with the Enrolled Person for the required period of time), and parents/parents-in-law, as long as they are permanently residing in the same registered address as the Enrolled Person.

Step 1:

Open your StarHub App.

Step 2:

Tap on "SafeHub+" icon.

Step 3:

Tap on “Manage & Info” of "CyberCover" from the list of products under "Cyber Security".

Step 4:

View the different plans.

Step 5:

Choose your preferred CyberCover policy and tap “Subscribe”.

Step 6:

Select the billing account you wish to add CyberCover to.

Step 7:

Verify the details on the Review page and tap “Submit” to complete the order.

Upon successful purchase, you will receive a confirmation SMS, and an email with your CyberCover Coverage summary from Chubb. Please be reminded to store your coverage summary securely as it will be required, should you need to make a claim. If you do not receive any email or SMS within 2 working days, you can contact Chubb at the following:

• E-mail: CustomerService.SG@chubb.com or
• Hotline: +65 6299 0988 (Mondays to Fridays, 9:00 am to 5:00 pm; excluding Public Holidays)

You can change from Family to Individual Policy simply by cancelling your current Family Policy and reapplying for the Individual Policy.

Step 1:

Open your StarHub App.

Step 2:

Tap on "SafeHub+" icon.

Step 3:

Tap on “Manage & Info” of "CyberCover" from the list of products under "Cyber Security".

Step 4:

Choose the plan you wish to manage/remove between CyberCover and tap on "Manage subscription".

Step 5:

Select the service you wish to manage and tap on “View Details”.

Step 6:

Tap on “Remove subscription” and “Yes, I would like to proceed”.

The subscription charges will be billed to your StarHub bill monthly.

Coverage is on a pay-as-you-go basis. This means that customers will have the option to terminate their coverage under CyberCover, should they believe that it is no longer necessary for them.

Customers holding any active mobile or broadband service, that has not been suspended due to your default, will continue to enjoy coverage under CyberCover.

If all your mobile and broadband services have been terminated or suspended due to your default, coverage under CyberCover will be terminated. To reinstate coverage, please ensure that you have a mobile or broadband service with StarHub that is not in suspension for default. You will then be able to apply for CyberCover again.

If all your mobile and broadband services have been transferred to a third party, your coverage under CyberCover will be terminated.

In the event of Identity Theft, the Insured Person is provided protection against cost of recovering the Insured Person’s identity, including loss of personal income due to time taken off from work to restore and/or rectify records of the Insured Person’s identity through:

• Quick Legal Consult;
• Legal Expenses;
• IT / Tech Support;
• Loss of Income; and/or
• Additional Expenses (i.e., expenses solely and directly incurred by the Insured Person as a result of Identity Theft) including but not limited to the following:
  1. Replacement Fees where applicable;
  2. Travel Expenses;
  3. eldercare and/or childcare costs; and/or
  4. expenses incurred on the instructions of Chubb's IT/Tech Support to arrange additional technical support in circumstances where it is not possible to assist with resolving or minimising the extent of the Identity Theft by telephone or remote access alone.

If all your mobile and broadband services have been transferred to a third party, your coverage under CyberCover will be terminated.

In the event of Cyber-Bullying, the Insured Person is provided coverage for:

• Quick Legal Consult;
• Legal Expenses;
• IT / Tech Support;
• Initial Counselling Session;
• Trauma Counselling Expenses; and/or
• Additional Expenses (i.e., expenses solely and directly incurred by the Insured Person as a result of Cyber-Bullying) including but not limited to the following:
  1. Replacement Fees where applicable;
  2. Travel Expenses;
  3. eldercare and/or childcare costs; and/or
  4. expenses incurred on the instructions of Chubb's IT/Tech Support to arrange additional technical support in circumstances where it is not possible to assist with resolving or minimising the extent of the Identity Theft by telephone or remote access alone.

Protection to restore financial loss following fraudulent transactions made on Payment Card(s) under the Insured Person’s name - including if the Payment Card(s) is/are physically missing or not.

Protection of eligible online purchases of items made under the Insured Person's payment card(s) which either the items do not arrive or do not match the seller's description when delivered.

You can file for a claim by calling Chubb Assistance at +65 6322 2136 (Monday to Friday, 9:00 am to 5:00 pm; excluding Public Holidays) For claims relating to Buyers Protection, Additional Expenses and Loss of Income Expenses, you will need to contact Chubb Claims at claims.SG@chubb.com

Before making a claim, you must report Identity Theft, Cyber-Bullying or Unauthorised Transactions to the Police. For Unauthorised Transactions claims, you should in the first instance contact the relevant payment card issuer and query the relevant transactions.

Please be prepared to provide (i) the group policy number, (ii) the coverage summary, (iii) full name and NRIC / FIN number for verification purposes; and (iv) Police Report. To find the group policy number and coverage summary, please refer to the email sent to you by Chubb upon your registration to CyberCover.

You will receive an email from Chubb regarding the termination of your coverage if your coverage is terminated.