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Frequently Asked Questions for HUAWEI Mate 40 Pro 5G
The HUAWEI Mate 40 Pro 5G will be available in 256GB only.
The HUAWEI Mate 40 5G Pro will be available in Black and Mystic Silver.
Huawei will continue to provide system software updates for mobile phones in the future, please stay tuned to the official website / twitter for more information.
Huawei will continue to provide security patches for existing models in the market. For specific models, you can visit Huawei's official website for the latest upgrade plan, please feel free to buy and use. Official announcement for security patches: https://consumer.huawei.com/en/support/bulletin.
Payment can be done with Visa or Mastercard.
Yes. Please check your mobile recontract eligibility via My StarHub app and you may choose to sign up or renew your mobile contract with our Mobile+ plans. If you’re on a SIM Only plan, you can also purchase the new HUAWEI Mate 40 Pro 5G by upgrading to our Mobile+ plans. Find out more here.
Yes, you can renew your mobile line to get the new HUAWEI Mate 40 Pro 5G. However, do note that you will no longer be able to enjoy your existing bill rebate upon the renewal of your mobile contract.
We are sorry to inform you that once the order has been submitted, we are unable to make further changes to it.
Yes, you can. Simply visit starhub.com/cis, enter your corporate email address and complete your booking at the CIS Online Store. Please note that all correspondences will be sent to your corporate email address or corporate/membership access code, and only employees of companies participating in StarHub’s CIS will be entitled to CIS benefits.
The old SmartSurf/PowerValue/SmartSurf HD/4G plans/Unlimited Weekend Data/#hellochange plans are not available for re-contract.
You may renew your mobile contract to our all-new Mobile+ plans that come with a huge bundled data, outgoing talktime, SMS and complimentary Caller Number Display for 24 months. Find out more here.
Yes! You can get the new HUAWEI Mate 40 Pro 5G at $0 upfront, with bite-sized instalments over 12 or 24 months. Simply select your preferred payment plan under “Terms of Payment” before you add the device into your basket. Check out the frequently asked questions on Monthly Equipment Instalment payment plan here.
The number of Monthly Equipment Instalment plans a customer can sign up for may vary as it is subjected to each customer’s eligibility. Please visit our online store (starhub.com/store), login with your Hub ID and select the instalment plan option. You will be able to complete the transaction if you are eligible to sign up for another monthly equipment instalment plan. Check out the frequently asked questions on Monthly Equipment Instalment payment plan here.