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Hotstar FAQ

Hotstar on us promotion will no longer be available from 24 December 2022.


What is Hotstar?

Hotstar is India's leading video streaming app and the home of Indian entertainment!  You can enjoy unlimited and exclusive access to Star India TV shows (Star Vijay, Star Plus and more), blockbuster movies and Hotstar Specials (original series and movies).

How can I get Hotstar on StarHub?

With effect from 24 December 2022, the Hotstar on StarHub promotion has ended. Existing StarHub customers with Hotstar can continue to enjoy their access  till the end of their subscription period.

How do I activate my Hotstar account?

You will receive a unique promo code via SMS through your registered mobile number. Simply follow these steps to activate your Hotstar access (valid for 12 months): 

  1. Go to
  2. Log in with your mobile number.
  3. Enter the 4-digit code (OTP) sent by Hotstar.
  4. Enter your unique promo code and click on “Apply”.
  5. Download the Hotstar app or visit to start watching.

Hotstar Activation

When will my access period for Hotstar start?

Your Hotstar access period will start when you have subscribed to one of the eligible services.

How do I access Hotstar via mobile device?

You can download the Hotstar app on Google Play Store or App Store or visit

How do I access Hotstar on my StarHub TV+ Box?

Hotstar is available as a pre-loaded app on your StarHub TV+ Box, so no action is needed from you. Do ensure that your StarHub TV+ Box has been updated to the latest firmware version 1.2.1 or higher. Alternatively, you may check for system update via the following steps: Go to Android TV Settings > Device Preferences > About > System update > Check for update.

Will data charges apply when I stream Hotstar on my mobile devices?

Your data bundle will be deducted/charged accordingly when accessing Hotstar. A friendly tip: use your home Wi-Fi to stream to avoid data bill shock, or you can download your favourite shows onto your mobile devices to watch on-the-go without an Internet connection.

What happens when my Hotstar bundled 12- or 24-months access has ended?

Don’t worry! Your Hotstar bundled access will automatically be removed after the access period has ended.

Will I be charged automatically for Hotstar after the bundled access period if I do not activate my Hotstar access?

Not to worry, you will not be charged for Hotstar after the bundled access period if you did not activate it.

Can I stream the videos on Hotstar when I’m overseas?

The service can only work in Singapore, if you travel outside Singapore you will not be able to access My Account, downloaded content or watch any content.

If I change my mobile number, can I retain my access to Hotstar?

Your Hotstar access will remain, but you will need to contact Hotstar directly to update your mobile number.

Can my account be shared, and can I download the content?

Users will have access to two simultaneous streams and downloads. 

I’m interested in cricket content, where can I watch them?

We have a dedicated sports channel (Hub Sports 4) for cricket content. To know more, click here.

What languages will Hotstar be available in?

Besides English, there are up to 7 Indian languages available on Hotstar. You can find out more here. The user interface of the Hotstar app is available in English.

How many devices can I have?

Hotstar subscribers can have up to 10 devices registered, so you can watch on your TV, phone, tablet or desktop. Please note that only two concurrent streams are supported on Hotstar.

What are the features?

Hotstar subscribers alongside the great content will also be able to enjoy the following features:

  • Unlimited downloads 
  • Watch the Top-rated STAR shows one day ahead of TV Telecast
  • Watch on two screens at once per account
  • Watch on your phone, tablet, laptop or TV
  • Watch movies advert-free!

How do I stop my Hotstar access?

If you're enjoying Hotstar as a complimentary service, your access will stop once you unsubscribe from Indian+ Pass or the complimentary period ends.

If you have Hotstar as an add-on, we encourage you to enjoy it until the contract period ends. Early termination charges will apply if you cancel your subscription before then.