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Sign up easily online or head down to any of our Shops.

5G Unlimited+, 5G Platinum and 5G Data-only Plans are available to anyone aged 18 and above, including locals and foreigners. You’ll need valid Singpass and a Mastercard/Visa/American Express debit or credit card to sign up.

Our 5G Senior Plan is only available for seniors aged 60 and above.

Upon successful sign-up, you will receive a confirmation via the following channels:
- Email
- SMS
- Notification via the StarHub app

Your SIM card will be delivered upon successful sign-up. Simply activate it via the StarHub app to start using your mobile plan.

Successful orders are non-refundable.

Activate your 5G Unlimited+, 5G Platinum, Senior and Data-only within 21 days of successful order submission to avoid cancellation. If your order is cancelled, contact us for further assistance.

Successful orders are non-refundable.

You can easily update your email address, contact number, or billing address via the StarHub app:

• Log in to your account on the StarHub app.
• Navigate to “More” and select “Manage account.”
• Select the service you wish to manage.
• To update your email address or contact number, tap “Contacts.”
• To update your billing address, tap “Bill address.”
• Follow the on-screen instructions to complete the update of your contact details.

5G Unlimited+ Plans have the same no-contract SIM Only plan structure you love, with even more benefits!

- Unlimited local data, calls, SMS 
- Global connectivity with roaming calls, data roaming and IDD included 
- Security protection with free Calller Number Display and ScamSafe
- No bill shock
- Monthly device credits to offset your device payments

For frequent travellers, our 5G Platinum Plans offer the same benefits, with up to unlimited roaming data

Yes, you can upgrade from Star Plan to a 5G Unlimited+ or 5G Platinum Plan now on your StarHub App.

Simply follow these steps:

1. Open your StarHub App and tap "More" (bottom menu)
2. Select "Manage Plan & Add-Ons"
3. Tap "Change Plan" on the Star Plan you wish to switch from
4. Select your preferred 5G Unlimited+ Plan
   

Your new 5G Unlimited+ Plan will be activated in the next billing cycle.

Our 5G Unlimited+ and 5G Platinum Plans are contract-free to give you the best flexibility. Upgrade anytime based on your needs with no hidden cost.

Any DeviceDollars credited to your wallet will accumulate for up to 36 months before expiring! Redeem them whenever you're ready to purchase a device.

Yes, your plan includes unlimited local data. Do note that a fair usage policy applies to ensure an optimal usage experience for everyone on the network.

Yes, a debit or credit card is required during upon signing up for a new plan as your plan's monthly renewal will be charged to the card you used.

Follow the on-screen instructions to submit your personal particulars via Singpass or ID Scan.

Verification should be completed within a few minutes. You can start using your 5G Unlimited+ / 5G Platinum Plan once ID verification is successful.

Follow the on-screen instructions to resubmit your ID. Ensure details are correct and your ID photo is clear, taken in a well-lit environment. Alternatively, you may wish to use Singpass.

Bring your mobile phone with the StarHub app installed and your valid ID. Visit any StarHub shop and approach our HubCrew for assistance.

If this happens, chat with our HubBot via the StarHub App or call 1633 to speak to someone from HubCare, our customer support team.

To submit a new document ID for your account, please send in a scanned copy of the ID (front and back of NRIC/FIN) via starhub.com/feedback. Your request will be processed within 3 working days upon receipt of the document