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Sign Up for 5G Unlimited+, 5G Platinum, Senior and Data-only
General
How do I sign up for a 5G Unlimited+, 5G Platinum, 5G Senior or 5G Data Only plan?
You can sign up for our 5G Unlimited+, 5G Platinum, 5G Senior or 5G Data Only plans easily online or by visiting any of our StarHub Shops.
Choose the option that works best for you and get connected in no time. We got you!
What are the requirements for signing up?
5G Unlimited+, 5G Platinum and 5G Data Only Plans are available to anyone aged 18 and above, including locals and foreigners. You’ll need valid Singpass and a Mastercard/Visa/American Express debit or credit card to sign up.
Our 5G Senior Plan is only available for seniors aged 60 and above.
How do I know if my sign-up is successful?
Upon successful sign-up, you will receive a confirmation via the following channels:
- SMS
- Notification via the StarHub app
What happens after it's confirmed that my 5G Unlimited+/5G Platinum/Senior/Data Only sign-up is successful?
Your SIM card will be delivered upon successful sign-up. Simply activate it via the StarHub app to start using your mobile plan.
I have yet to receive my SIM card and I changed my mind about getting a 5G Unlimited+, 5G Platinum, Senior and Data Only. Can I get a refund?
Successful orders are non-refundable.
I received a notification that my order has been cancelled. What should I do?
We understand it can be concerning to receive a cancellation notification.
To prevent this, your plan needs to be activated within 21 days of your order being successfully submitted.
If your order has already been cancelled, please reach out to us and our HubCare team will help you with the next steps to get you back on track.
Do I get a refund if StarHub cancels my 5G Unlimited+, 5G Platinum, Senior and Data Only sign-up?
Successful orders are non-refundable.
What’s the difference between my current Star Plan and 5G Unlimited+/5G Platinum Plans?
Our 5G Unlimited+ and 5G Platinum Plans build on your current Star Plan with the same no-contract flexibility—plus even more benefits.
With these plans, you’ll enjoy:
- Unlimited local data, calls and SMS
- Global connectivity, including roaming calls, data roaming and IDD
- Added security with free Caller Number Display and ScamSafe
- No bill shock
- Monthly device credits to offset your device payments
If you travel frequently, 5G Platinum Plans go even further with up to unlimited roaming data.
All the value you need, at home and abroad. We got you.
Can I upgrade my Star Plan to 5G Unlimited+/5G Platinum?
Yes, you can upgrade from Star Plan to a 5G Unlimited+ or 5G Platinum Plan anytime via the StarHub app.
Simply follow these steps:
- Open your StarHub app and tap "More" (bottom menu)
- Select "Manage Plan & Add-Ons"
- Tap "Change Plan" on the Star Plan you wish to switch from
- Select your preferred 5G Unlimited+ Plan
Your new 5G Unlimited+ or 5G Platinum Plan will be activated in the next billing cycle. We got you.
Are 5G Unlimited+, 5G Platinum, 5G Senior and 5G Data Only plans that require a contract?
Our 5G Unlimited+, 5G Platinum, 5G Senior and 5G Data Only plans are contract-free to give you the best flexibility. Upgrade anytime based on your needs with no hidden cost. We got you.
What happens to my DeviceDollars if I did not buy a phone when signing up for a 5G Unlimited+/5G Platinum plan?
Any DeviceDollars credited to your wallet will accumulate for up to 36 months before expiring! Redeem them whenever you're ready to purchase a device.
Is my data really unlimited as stated?
Yes, your plan includes unlimited local data. Do note that a fair usage policy applies to ensure an optimal usage experience for everyone on the network.
Is it mandatory to enter debit or credit card during purchase?
Yes, a debit or credit card is required during upon signing up for a new plan as your plan's monthly renewal will be charged to the card you used.
ID Verification
How do I verify my documents on the app during registration?
Just follow the on-screen instructions in the app to submit your personal details using Singpass or ID scan—we’ll guide you through each step.
How long will it take to verify my identity? Can I start using my 5G Unlimited+/5G Platinum benefits before ID verification is completed?
Verification should be completed within a few minutes. You can start using your 5G Unlimited+/5G Platinum Plan once ID verification is successful.
I'm unable to verify my documents on the app/there's an error message when verifying my identity. What should I do?
If you’re having trouble verifying your documents, follow the on-screen instructions to resubmit your ID. Make sure your details are accurate and your ID photo is clear, taken in a well-lit environment. You can also try verifying via Singpass for a smoother experience—we’ll help you get this sorted.
I received a message that I should go to the shop for assistance on ID verification. What should I bring with me? Can I go to any shop?
Bring your mobile phone with the StarHub app installed and your valid ID. Visit any StarHub shop and approach our HubCrew—we'll take care of this for you.
My order was submitted despite my ID not being verified successfully. What should I do?
If your order was submitted despite unsuccessful ID verification, we’ll help get this sorted. Please chat with our HubBot via the StarHub app or call 1633 to speak with our HubCare team, and we’ll assist you with the next steps.
How do I change the document ID linked to my Hub ID?
To submit a new document ID for your account, please send in a scanned copy of the ID (front and back of NRIC/FIN) via starhub.com/feedback. Our HubCare team is on it—we'll work to get this processed within 3 working days upon receiving your document, and we will keep you updated.