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Multimedia Messaging Service (MMS) enables users to send a text message that can be accompanied by an attached file like an image, video, emoji, or website link.
StarHub will cease its support for MMS from 16 November 2021.
As MMS messages are rarely used these days, we are preparing to cease the service in the coming months, and will keep our customers duly informed.
We are happy to recommend other internet-based messaging platforms like WhatsApp, Telegram and Facebook Messenger, among others which support real-time sharing of images and files.
A software update will be pushed to all devices, progressively, from 16 November 2021. Simply proceed with the update to disable MMS.
The service will cease from 16 November 2021. Thus, you will receive a “unsuccessful” prompt on your screen when you attempt to send a MMS message.
Message Plus FAQ
It will be discontinued on 20 May 2018.
The Message+ cessation will only affect StarHub Samsung Galaxy S6 customers and have registered to use the Message+ service.
After the Message+ service is discontinued, StarHub Samsung Galaxy S6 customers will no longer be able to send instant messages, do voice chats and video calls, file sharing and group chats in your Messaging client to another StarHub Samsung Galaxy S6 customer who is also on Message+. However, you can still continue to use SMS and MMS as per usual, using the “Messages” app.
Yes, your media is automatically stored on your phone and you can still access them.
No, previous messages sent will still be available on the same thread.
Yes, you will. Text messages will be sent via SMS, while media messages (Video, Image, Audio, Location,calendar(VCS), contacts(VCS)) will be sent via MMS. (Note: A local MMS is charged at 5.35 cents.
PRS (Premium Rate Services) Barring FAQ
PRS Barring refers to a value-added service use to bar content and/or a service offered by StarHub and/or other 3rd party providers. PRS Barring allow customers to bar a specific mobile number from subscribing to chargeable mobile content such as: Content Downloads (Ringtones), SMS quizzes, Direct carrier billing services such as: Apps stores (Apple, Google play, Microsoft, 3rd party goods providers) and Games providers etc without charges.
- 3rd party PRS barring - Customers that request for 3rd party PRS Barring will not be able to access 3rd party providers’ content services, but will still be able to access StarHub services
- Full PRS barring - Customers that request for Full PRS Barring will not be able to access both 3rd party providers content services as well as StarHub services
You can subscribe PRS barring via SMS, My StarHub App and My Account.
Steps to subscribe via SMS:
Activation and Deactivation of the service can be requested through SMS
- To activate 3rd Party PRS Barring only
- SMS <BARPRS> and send to 6757
- To activate Full PRS Barring (including StarHub Services)
- SMS <BARSTARHUBPRS> and send to 6757
- To deactivate PRS Barring
- SMS <UNBARPRS> and send to 6757
- SMS <UNBARPRS> and send to 6757
Steps to activate PRS Barring via My Account
Step 1: Click on “Service Setting” - Manage Premium Rated Services.
Step 2: Click on “Full PRS Barring” on the mobile number you want to activate.
Steps to activate PRS Barring via My StarHub App
Step 1: Select the three dots and there’ll be pop up, proceed to click on 'Plan details'.
Step 2: Scroll the page down and click on 'Manage Premium Rated Services' and you will be directed to the barring options.
Step 3: Select the barring options accordingly.
Below is one of StarHub Services that will be affected in the case of Full PRS Barring
- Direct carrier billing (Apple, Google, Microsoft & 3rd Party good providers)
Barring request will be offered without any charges.
Customers are able to browse through our service even though Full PRS Barring has been requested. However, all purchases will not be allowed.