How can we help you today?

Broadband Routers FAQ

TP-Link HB710


General


1
What is the TP-Link HB710 router?

The TP-Link HB710 is a WiFi 7 BE18,000 router designed with a powerful Quad-core processor and high performance, beamforming antennas that boost WiFi signals throughout your home for an all-encompassing, fast web browsing and downloading experience. The HB710 features 320mHz bandwidth on the 6 GHz band and MLO that give that extra speed boost with compatible devices. With Easymesh* technology, it is ready to cover the entire home with internet via additional mesh nodes.

* Mesh nodes that are available from other brands would not be compatible with the TP-Link HB710. We strongly recommend using another TP-Link HB710 or EB810v for the best performance.


2
Is the TP-Link HB710 a 10Gbps router?

Yes, the TP-Link HB710 is a 10Gbps router. It has a 10Gbps WAN/LAN and 1 x 10Gbps LAN port. 


3
How many ports are there in the router?

There's 1x 10Gbps WAN/LAN port with 1x 10Gbps LAN port. Consider the TP-Link EB810v if you need more ports.


4
How does the TP-Link HB710 mesh work? 

The TP-Link HB710 uses Easymesh* technology and is compatible with another TP-Link HB710. For the best performance and compatibility, we recommend meshing with another HB710 or EB810v.

* Mesh nodes that are available from other brands would not be compatible with the TP-Link HB710. We strongly recommend using another TP-Link HB710 or EB810v for best performance.


5
I need more coverage on my home network with the TP-Link HB710, what can I do?

You can extend the coverage by purchasing another TP-Link HB710 or EB810v from StarHub. Additional units can be purchased at $8 per month for HB710, $15 per month for EB810v (for 24 months) during initial sign-up or cash & carry from our retail store and Hub Troopers at $192 or $360 respectively.


6
Can I purchase the TP-Link HB710 without getting the 5Gbps/10Gbps plan? 

No. The TP-Link HB710 router is only available for purchase for StarHub 5Gbps/10Gbps broadband customers.


7
How can I upgrade my current router to TP-Link HB710? 

You can visit our retail stores to purchase the TP-Link HB710.


8
Can I purchase additional units of TP-Link HB710 after my installation is completed? 

Yes. You may do so via our retail stores or via Hub Troopers (cash & carry) during onsite installation/visit. 


9
How many recommended units of TP-Link HB710 do I need for my house? 

1-2 bedrooms: 1 unit
3-4 bedrooms: 2 or 3 units
5 bedrooms: 3 or more units


10
I’m using another router, can I add TP-Link HB710 into my mesh network? 

The TP-Link HB710 will only mesh wirelessly with another Aginet router such as the TP-Link HB710 or EB810v to form a complete single SSID mesh network. It is highly recommended to use the same brand and series of routers to ensure compatibility.


Device Warranty


1
Does the TP-Link HB710 come with a warranty?

Yes, the router comes with a 4-year limited warranty.


2
What is covered under the limited warranty?

Our limited warranty will cover the following defects stated below:
•    A failure to power up; faulty LAN, USB ports or
•    The Single Service Identification (“SSID”) is not being broadcast while the device is switched on.


3
If I terminate my service plan bundle within the contract period, will the router warranty be voided?

Your router warranty will still be valid until the end of the 4 years. Please note that early termination charges would apply if you cancel your subscription within the contract period.  


4
If I transfer my TP-Link HB710 to my friend, is the warranty still valid?

Yes. However, your friend would need to have proof of your service agreement proving activation of StarHub service date for warranty purpose.


5
Do you support warranty replacement of TP-Link HB710 purchased outside of Singapore?

No, we only support troubleshooting and warranty for routers sold by StarHub only.


6
What happens to my router warranty if there are signs of physical damage or signs of being disassembled before? Will this void the warranty? 

Your router warranty will become void if there are signs of physical damage or if the router has been disassembled.

Device Setup and Troubleshooting

 
1
Who can I contact if I encounter any issues with my TP-Link HB710? 

For any issues regarding the router within the warranty period, please contact TP-Link at:   
- 24/7 technical support hotline +65 6284 0493 
- Email at support.sg@tp-link.com 
- Live chat 

 
2
What is the setup like for 5/10Gbps broadband plan with TP-Link HB710?


hb7101_1729500138168

hb7102_1729500138303

hb7103_1729500138409

hb7104_1729500138518

Note: The LAN port maximum output is 10Gbps. Depending on your subscribed speed plan, you will be getting up to 5 or 10Gbps speed on an ethernet connection on a 10G base-T Ethernet connection. 

 3
 How can I have my faulty TP-Link HB710 replaced?

Please contact TP-Link at:   

- 24/7 technical support hotline +65 6284 0493 

- Email at support.sg@tp-link.com 

- Live chat

 
4
I encountered a problem installing my TP-Link HB710 at home. How can I install my additional TP-Link HB710 node myself? 

 

a) Download and Install the TP-Link Aginet app from iOS or Android Google play store. 

 

b) Connect the SSID of your wireless network to your mobile phone and launch the app. 

 

c) The app will detect the router that you want to configure. Click set up device. 

 

hb7105_1729500708425 

d) Click on the “ +” icon and select “Add Agent”. 

 

hb7106_1729500708548

hb7107_1729500708652

e) Select “Mesh Device” 

 

hb7108_1729500708746

f) Click on Next 

 

hb7109_1729500708858

g) Ensure that your mesh node is powered on and reverted to factory default settings. For more information on how to revert mesh node to factory default settings, please refer to the question “How do I reset my router”under the “Getting to know the TP-Link HB710” section below.

Click on “LED is flashing blue”.

 

hb71010_1729500708966

h) Wait for the discovery to be completed. 

 

TP Link EX510_6.1

i) Depending on the number of mesh nodes you are adding, the respective nodes will appear on the “Devices Found” page.

Select “Add as agent”.

 

hb71011_1729500709065

j) Click on “Done” to complete the mesh node setup. 

 

hb71012_1729500709151

 
5
Getting to know the TP-Link HB710
hb71013_1729500709265
hb71014_1729500709355
hb71015_1729500709453

hb71016_1729559560410
 

 hb71017_1729559560558

hb71018_1729559560668

 

How to Setup:

 
hb71019_1729559560752

hb71020_1729559560828

hb71021_1729559560906

hb71022_1729559561001

hb71023_1729559561085

hb71025_1729559561269

hb71026_1729559561350
2. Launch a web browser, and enter http://tplinkwifi.net or
http://192.168.0.1 or http://192.168.88.1 in the address bar. 
Create your own login password and log in to the device.

hb71027_1729559561431

 
6
What can I do to monitor my router? 

You can monitor your router by using either the Aginet App or the web management page.

 
7
What is TP-Link Band Steering feature and how do I enable it? 

TP-Link Band Steering feature allows the router to automatically assign connected devices to the WiFi band that provides the fastest speed. By balancing the load and assigning devices to the most appropriate band, Band Steering can reduce delays and interruptions. 

 
When Band Steering is enabled, the router 2.4GHz and 5GHz networks share the same SSID (network name) and password. You can enjoy a seamless connection between 2.4GHz and 5GHz networks. 

 

Mobile app: Click More  

Web management page: Click on wireless 

hb71028_1729562538973  hb71030_1729562539203

-> Wi-Fi Settings 

Band Steering ON / OFF 

hb71029_1729562539103 

 hb71031_1729562539289

Click save to save settings  

Band Steering ON / OFF 

 
hb71032_1729562539377  

 hb71033_1729562539452

Click save to save settings. 

 

 

 
8
When should I enable Band Steering?  

We recommend enabling the Band Steering feature in the following scenarios: 
1) When you are not sure which frequency band or which location provides the best wireless signal. 

 
Wireless signals cannot stay stable all the time. Thus, sometimes it is necessary to change the frequency to get a better signal. If you are not sure which frequency band or which location provides the best wireless connection, try enabling the Band Steering feature on your TP-Link router. 
 
2) When you have devices released at different times 
 

Devices released at different periods have different compatibility with the 5GHz wireless network. Some older devices can only work well at the 2.4GHz wireless network. If you have many older devices mixed with the newer devices in the wireless network, your 2.4GHz network might be overloaded for piling too many devices on it. Band steering allows the router to automatically choose the most efficient band so that every device can reach its full potential. 

 
9
How do I change the SSID (2.4Ghz, 5Ghz, 6Ghz, MLO) and WiFi password of the router? 

You can change the SSID and password of your router in the TP-Link Aginet mobile app or web management page

 

Mobile app: Click More  Web management page: Click on wireless 
 hb71034_1729563160203 hb71035_1729563160337

-> Wi-Fi Settings 

Password  

hb71036_1729563160410 

 hb71037_1729563160512

Adjust parameters and remember to click on save 

Password 

 

hb71038_1729563160585

Adjust parameters and remember to click on save  

 
 
10
What do the LED(s) mean on the router?

Bottom of Router 

 

 hb71017_1729559560558

hb71018_1729559560668

 
11
What should I do if I forget my web management password? 

• If you are using a TP-Link ID to log in, or you have enabled the Password Recovery feature of the router, click “Forgot password” on the login page and then follow the instructions to reset it. 
 
• Alternatively, press and hold the Reset button of the router for about 5 seconds until the Power LED blinks to restore factory default settings. 
 
Note: 
• Please refer to “Password Recovery” (In the web management page) to learn how to configure Password Recovery. 
• You’ll need to reconfigure the router to surf the internet once the router is reset. Kindly note your new password for future use. 

 
12
How do I reset the router? 

There are a few ways you can do this:
a) You can use the Aginet app.  Go to More > System > Delete Network
b) Use the web management tool.  Go to Advanced > System Tools > Backup and Restore > Factory Restore
c) Use the hardware key (reset hole) on the router to perform a factory restore.
 
hb71015_1729500709453

d) Press and hold the reset button for 6 seconds until the LEDs blink yellow to reset the router to its factory default settings.

 
13
How do I upgrade the firmware of the router? 
 

Please use the TP-Link Aginet mobile app available on iOS and Android to check for new firmware.


hb71039_1729563837487

Select “More” 


EX510 Firmware Upgrade_2

 Select “System” 

 

EX510 Firmware Upgrade_3

Select “Firmware Update”. This will check if there is any updated firmware available. If there is, it will automatically download and install the firmware.  

 

EX510 Firmware Upgrade_4 hb71043_1729563837845 

 

 

TP-Link EX510

 

General

 
1
What is the TP-Link EX510 router?

The TP-Link EX510 is a WiFi 6 AX3000 router designed with a powerful dual-core processor and 4 high performance, beamforming antennas that boost WiFi signals throughout your home for an all-encompassing, fast web browsing and downloading experience. The EX510 features 160mHz bandwidth on the 5 GHz band that give that extra speed boost, and with Easymesh* technology, it is ready to cover the home with internet via additional mesh nodes.

 

* Mesh nodes that are available from other brands would not be compatible with the TP-Link EX510. We strongly recommend using another TP-Link EX510 for the best performance.

 
2
Is the TP-Link EX510 a 1Gbps router?

Yes, the TP-Link EX510 is a 1Gbps router. It has a 1Gbps WAN and 4 x 1Gbps LAN ports. 

 
3
How many ports are there in the router?

There's 1x 1Gbps WAN port with 4x 1Gbps LAN ports for expansion options.

 
4
How does the TP-Link EX510 mesh work? 

The TP-Link EX510 uses Easymesh* technology and is compatible with another TP-Link EX510. For the best performance and compatibility, we recommend meshing with another EX510.

 

* Mesh nodes that are available from other brands would not be compatible with the TP-Link EX510. We strongly recommend using another TP-Link EX510 for best performance.

 
5
I need more coverage on my home network with the TP-Link EX510, what can I do?

You can extend the coverage by purchasing another TP-Link EX510 from StarHub. Additional units can be purchased at $4 per month (for 24 months) during initial sign-up or cash & carry from our retail store at $96.

 
6
Can I purchase the TP-Link EX510 without getting the 1Gbps /2Gbps plan? 

No. The TP-Link EX510 router is only available for purchase for StarHub broadband customers.

 
7
How can I upgrade my current router to TP-Link EX510? 

You can visit our retail stores to purchase the TP-Link EX510.

 
8
Can I purchase additional units of TP-Link EX510 after my installation is completed? 

Yes. You may do so via our retail stores.

 
9
How many recommended units of TP-Link EX510 do I need for my house?

1-2 bedrooms: 1 unit 

3-4 bedrooms: 2 or 3 units 

5 bedrooms: 3 or more units 

 
10
I’m using another router, can I add TP-Link EX510 into my mesh network?  

The TP-Link EX510 will only mesh wirelessly with another Aginet router such as the TP-Link EX510 to form a complete single SSID mesh network. It is highly recommended to use the same brand and model of routers to ensure compatibility. 

Device Warranty

 
1
Does the TP-Link EX510 come with a warranty?

Yes, the router comes with a 4-year limited warranty.

 
2
Why does the TP-Link EX510 box says 3- year warranty and StarHub website says 4? 

The router comes with a 4-year limited warranty despite having the sticker that says 3. 

 
3
What is covered under the limited warranty?

Our limited warranty will cover the following defects stated below: 

• A failure to power up; faulty LAN, USB ports or 

• The Single Service Identification (“SSID”) is not being broadcast while the device is switched on.

 
4
If I terminate my service plan bundle within the contract period, will the router warranty be voided?

Your router warranty will still be valid until the end of the 4 years. Please note that early termination charges would apply if you cancel your subscription within the contract period.  

 
5
If I transfer my TP-Link EX510 to my friend, is the warranty still valid? 

Yes. However, your friend would need to have proof of your service agreement proving activation of StarHub service date for warranty purpose.

 
6
Do you support warranty replacement of TP-Link EX510 purchased outside of Singapore?

No, we only support troubleshooting and warranty for routers sold by StarHub only.

 
7
What happens to my router warranty if there are signs of physical damage or signs of being disassembled before? Will this void the warranty? 

Your router warranty will become void if there are signs of physical damage or if the router has been disassembled.

Device Setup and Troubleshooting

 
1
Who can I contact if I encounter any issues with my TP-Link EX510? 

For any issues regarding the router within the warranty period, please contact TP-Link at:   
- 24/7 technical support hotline +65 6284 0493 
- Email at support.sg@tp-link.com 
- Live chat 

 
2
What is the setup like for 1 Gbps broadbandspeed plan with TP-Link EX510? 

TP Link EX510

 3
 How can I have my faulty TP-Link EX510 replaced?

Please contact TP-Link at:   

- 24/7 technical support hotline +65 6284 0493 

- Email at support.sg@tp-link.com 

- Live chat

 
4
I encountered a problem installing my TP-Link EX510 at home. How can I install my additional TP-Link EX510 node myself? 

 

a) Download and Install the TP-Link Aginet app from iOS or Android Google play store. 

 

b) Connect the SSID of your wireless network to your mobile phone and launch the app. 

 

c) The app will detect the router that you want to configure. Click manage device. 

 

TP Link EX510_1 

d) Click on the “ +” icon and select “Add Agent”. 

 

TP Link EX510_2

TP Link EX510_2.1

e) Select “Router Device” 

 

TP Link EX510_3

f) Click on Next 

 

TP Link EX510_4

g) Ensure that your mesh node is powered on and reverted to factory default settings. For more information on how to revert mesh node to factory default settings, please refer to the question “How do I reset my router”under the “Getting to know the TP-Link EX510” section below. 
 

Click on “Power LED is solid on”. 

 

TP Link EX510_5

h) Wait for the discovery to be completed. 

 

TP Link EX510_6.1

i) Depending on the number of mesh nodes you are adding, the respective nodes will appear on the “Devices Found” page. 
 
Select “Add Selected Devices”. 

 

TP Link EX510_7

j) Click on “Done” to complete the mesh node setup. 

 

TP Link EX510_8

 
5
Getting to know the TP-Link EX510
TP Link EX510_front view
TP Link EX510_back
TP Link EX510_button TP Link EX510_lights
 

 TP Link EX510_led indicators

 

How to Setup:

TP Link EX510_How to Setup_1 

 
6
What can I do to monitor my router? 

You can monitor your router by using either the Aginet App or the web management page.

 
7
What is TP-Link Band Steering feature and how do I enable it? 

TP-Link Band Steering feature allows the router to automatically assign connected devices to the WiFi band that provides the fastest speed. By balancing the load and assigning devices to the most appropriate band, Band Steering can reduce delays and interruptions. 

 
When Band Steering is enabled, the router 2.4GHz and 5GHz networks share the same SSID (network name) and password. You can enjoy a seamless connection between 2.4GHz and 5GHz networks. 

 

Mobile app: Click More  

Web management page: Click on wireless 

EX510BandSteeringFeature_1  EX510WebManagement_1

-> Wi-Fi Settings 

Band Steering ON / OFF 

EX510BandSteeringFeature_2 

 EX510WebManagement_2

Click save to save settings  

Band Steering ON / OFF 

 
EX510BandSteeringFeature_3  

 EX510BandSteeringFeature_4

Click save to save settings. 

 

 

 
8
When should I enable Band Steering?  

We recommend enabling the Band Steering feature in the following scenarios: 
1) When you are not sure which frequency band or which location provides the best wireless signal. 

 
Wireless signals cannot stay stable all the time. Thus, sometimes it is necessary to change the frequency to get a better signal. If you are not sure which frequency band or which location provides the best wireless connection, try enabling the Band Steering feature on your TP-Link router. 
 
2) When you have devices released at different times 
 

Devices released at different periods have different compatibility with the 5GHz wireless network. Some older devices can only work well at the 2.4GHz wireless network. If you have many older devices mixed with the newer devices in the wireless network, your 2.4GHz network might be overloaded for piling too many devices on it. Band steering allows the router to automatically choose the most efficient band so that every device can reach its full potential. 

 
9
How do I change the SSID (2.4Ghz and 5Ghz) and WiFi password of the router?

You can change the SSID and password of your router in the TP-Link Aginet mobile app or web management page

 

Mobile app: Click More  Web management page: Click on wireless 
 EX510 SSID_1 EX510WebManagement_3

-> Wi-Fi Settings 

Password  

EX510 SSID_2 

 EX510WebManagement_4

Adjust parameters and remember to click on save 

Password 

 

EX510 SSID_3

Adjust parameters and remember to click on save  

 
 
10
What do the LED(s) mean on the router?

Front Panel

TP Link EX510 Front Panel 

TP Link EX510 Led Indicators 

 
11
What should I do if I forget my web management password? 

• If you are using a TP-Link ID to log in, or you have enabled the Password Recovery feature of the router, click “Forgot password” on the login page and then follow the instructions to reset it. 
 
• Alternatively, press and hold the Reset button of the router for about 5 seconds until the Power LED blinks to restore factory default settings. 
 
Note: 
• Please refer to “Password Recovery” (In the web management page) to learn how to configure Password Recovery. 
• You’ll need to reconfigure the router to surf the internet once the router is reset. Kindly note your new password for future use. 

 
12
How do I reset the router? 

There are a few ways you can do this: 
a) You can use the Aginet app.  Go to More > System > Delete Network 
b) Use the web management tool.  Go to Advanced > System Tools > Backup and Restore > Factory Restore 
c) Use the hardware key (reset hole) on the router to perform a factory restore. 
 TP Link EX510 Back Panel

d) Press and hold the reset button for 5 seconds until the LEDs blink to reset the router to its factory default settings.

 
13
How do I upgrade the firmware of the router? 
 

Please use the TP-Link Aginet mobile app available on iOS and Android to check for new firmware.

EX510 Firmware Upgrade_1

Select “More” 


EX510 Firmware Upgrade_2

 Select “System” 

 

EX510 Firmware Upgrade_3

Select “Firmware Update”. This will check if there is any updated firmware available. If there is, it will automatically download and install the firmware.  

 

EX510 Firmware Upgrade_4EX510 Firmware Upgrade_5 

 

 

Smart  Pro

 
1
What is Smart Pro? 

Smart Pro refers to our WiFi6 mesh device. The device is a Linksys MX4200 WiFi6 mesh WiFi and embodies best-in-class features to provide ultra-strong coverage, lightning-fast WiFi speed for download and video streaming, handling up to 40 connected devices all at the same time with no lag or interruption and ultra-low latency for the best gaming experience.

 
2
I’m currently an existing broadband or HomeHub subscriber using D-Link/Google Wifi/Linksys router, can I upgrade to Smart Pro?

We have discontinued the Smart Pro since 31 December 2023. Should you need a router to mesh with your existing Linksys MX 4200, please consider the Linksys MX 2001.

 
3
Can I purchase Smart Pro without signing up a contract?

We have discontinued the Smart Pro since 31 December 2023. Should you need a router to mesh with your existing Linksys MX 4200, please consider the Linksys MX 2001.

 
4
How many units of Smart Pro do I need for my house?

The number of units needed depends on various factors such as housing type, size and usage.

You can refer to the following table as the most common reference based on housing type and size.

 

2-4 bedrooms

5 bedrooms and above

Landed and Multi-storey home

Estimated area

(sqft)

500 - 1,200

1,200 - 2,500

2,500 - 5,000

Estimated area

(sqm)

46 - 110

110 - 230

230-460

Minimum number of Smart WiFi Pro / Smart WiFi MX2 required

1

2

3

 
5
Why Linksys’ website state coverage area per unit of MX4200 is much higher than what you have recommended (e.g. up to 2,700 sqft for 1 unit, 5,400 sqft for 2 units, up to 8,100 sqft for 3 units)?

Singapore households generally experience much higher 2.4GHz / 5GHz interference due to high-density dwelling type, relatively advanced population with many electronic gadgets and internet devices, traffic congestion due to Wi-Fi interference is more common, hence the coverage area is lesser than what is published on the Linksys website.

 
6
I am an existing Google Wifi/Linksys user, can I replace it with Smart Pro?

You can replace the Google Wifi and Linksys with Smart WiFi Pro provided that they are replaced entirely.

When you sign up for a new 2Gbps Fibre Broadband plan or HomeHub+ 2G bundle with Smart WiFi Pro, installation service will be free of charge and our HubTroopers will assist with installation of Smart WiFi Pro.

If you are an existing customer who has purchased the Smart WiFi Pro without re-contracting to the 2Gbps Fibre Broadband plan or HomeHub+ 2G bundle, you may follow the below steps to set up your Smart WiFi Pro at home.

 

If you are currently using Google Wifi:
 
Step 1: Locate the Google Wifi point that is connected to ONT/VeONT.
 
Step 2: Unplug the ethernet cable from Google Wifi point.
SmartWIFI_s2.png
 
Step 3: Plug in the same ethernet cable to Smart WiFi Pro WAN port.
SmartWIFI_s3.png
 
Step 4: Download the Linksys App
 
a. If you are using an iPhone, search for “Linksys App” on the AppStore.
b. if you are using an Android phone, search for “Linksys App” on the Google Play Store.
 
Step 5: Launch the Linksys App. The app will guide you to set it up.
 
If you are currently using Linksys EA7500/EA8100:
 
Step 1: Locate the Linksys EA7500/EA8100 cable that is connected to ONT/VeONT.
 
Step 2: Unplug ethernet cable from Linksys EA7500/EA8100 port “Internet”.
SmartWIFI_s5_2.png
 
Step 3: Plug in the same ethernet cable to Smart WiFi Pro WAN port.
SmartWIFI_s5_3.png
 
Step 4: Download the Linksys App
a. If you are using an iPhone, search for “Linksys App” on the AppStore.
b. if you are using an Android phone, search for “Linksys App” on the Google Play Store.
 
Step 5: Launch the Linksys App. The app will guide you to set it up.
 
7
How to set up Linksys MX4200 Router?

Step 1 - Connect LAN cable between Linksys MX4200 Internet port and ONT Port 1.

Smart WiFi Pro FAQ 8

 

Step 2 - Download Linksys app

a. If you are using iPhone, search for “Linksys” at App Store and download it.

b. if you are using Android, search for “Linksys” at Play Store and download it.

 

Step 3 - Launch Linksys app.

 

Step 4 – Click “Set up a New Wi-Fi Network” followed by “Whole Home Mesh WiFi (Velop)”. The app will guide you step by step to set it up.

 

Optional:

Step 5 – If you have extra nodes, the app will guide you to add them during set-up to expand coverage.

 
8
I have encountered a problem installing Smart at home, what can I do to resolve it?

Please go through the following steps to troubleshoot:

 

Step 1: Check that the connections are set up as per the diagram below:
SmartWIFI_s8_1.png
 
Step 2: Check if the power cord is plugged in properly and turned on.
 
Step 3: Check that the colour of the LED on top of the Smart unit is in solid blue. If the LED is red or red and blinking, press and hold the reset button until the light on top of the unit turns red, fades and flashes bright red again to reset the node to its factory defaults. It may take several minutes for the LED to turn solid blue without blinking.
SmartWIFI_s8_3.png
 
SmartWIFI_s8_3b.png
 
Step 4: Once the LED is turned on and in solid blue, launch the Linksys App to set it up again.
 
9
I am still encountering problems after following the above steps, where can I seek further assistance?

If you still encounter problems with setting up Smart WiFi, you may contact our Hub Consultants at 1633 for assistance.

 
10
Do you provide free installation service?

Free of charge Installation service is provided if you sign up for the 2Gbps Fibre Broadband contract. If you are existing customers who purchase Smart WiFi Pro by signing up for another plan other than 2Gbps Fibre Broadband, the installation service is provided at a fee of $54.50.

 
11
Can I purchase additional units of Smart WiFi Pro after my installation is completed?

We have discontinued the Smart WiFi Pro since 31 December 2023. Should you need a router to mesh with your existing Linksys MX 4200, please consider the Linksys MX 2001. Alternatively, you may call 1633 for assistance. If you request for onsite installation, a service fee of $54.50 will be chargeable.

 
12
How can I add an additional Smart WiFi Pro unit myself?

Please follow the following steps below to add additional Smart WiFi Pro units:

 

Step 1: Position the additional unit of Smart WiFi Pro at a desired location in your home and connect it to the power outlet.
SmartWIFI_s12_1.PNG
 
Step 2: Launch Linksys App. From the in-app Dashboard, click on the three-stripes icon at the
top left of the screen. The Linksys App will guide you through the installation of the
additional node.

SmartWIFI_s12_2.png

 

Step 3: Select "Set up a New Product”.
SmartWIFI_s12_3.png
 
Step 4: Select "Add Another Node to <NAME OF YOUR NETWORK>
SmartWIFI_s12_4.png
 
Step 5: Select "To extend my WiFi with a new child node".
SmartWIFI_s12_5.png
 
13
What is the maximum number of Smart units that can be supported?

Currently, it can support a maximum of 4 units of Smart which sufficiently covers most Singapore households. If there is a need for more than 4 units, a combination of Smart with additional ethernet cables and switches can be utilized to expand the reach.

 

 
14
Can any other Linksys WiFi6 mesh router with Intelligent Mesh Technology be added to my mesh WiFi network consisting of Linksys MX4200 mesh routers?

Yes, however, StarHub will not cover the warranty and technical support for routers from third-party vendors and sources.

 
15
How do I change my WiFi password?

You can change your WiFi password using the Linksys app. You can search “Linksys” on Play Store or App Store and download the app if you don’t have it yet.

 
16
Do I need to re-configure (i.e. create account, add node, etc) my Smart after relocation?

No, you do not need to reconfigure your account. However, you will need to reposition all the Smart units at the desired locations before powering up all your Smart units. Please ensure that the unit originally connected to the ONT/VeONT in the old address, is the same unit that is reconnected to the ONT/VeONT in the new address.

 
17
Is there post-sales support if I encounter any issues with my Smart ?

Customer can reach out to one of the following channels for assistance:

 

a) Linksys Hotline for StarHub customers at 3163-6238
English: available 24 hours every day
Cantonese: 9am - 5.30pm, Monday to Friday
 
b) Linksys Live Chat Support at https://www.linksys.com/sg/support/#product-chat
English and Chinese, available 24 hours every day
 
c) Contact our Hub Consultants at 1633 for assistance.
 
18
What is the warranty period of Smart ?

The Smart is covered under 2 years limited warranty from the date of issuance.

 
19
How can I replace my faulty Smart ?

You can contact our Hub Consultants at 1633 to request for a replacement unit if your Smart is within the warranty period. Our Hub Troopers will deliver the replacement unit to your residential address that is registered under your StarHub Broadband service. Delivery fee of $13.08 applies.

 
20
I am an existing Google Wifi user, and one of my units is faulty, can I replace the faulty unit with Smart ?

No, Google Wifi will not be compatible with Smart . Hence, we do not recommend replacing a single unit of Google Wifi with Smart .

 
21
What is covered under limited warranty?

The exchange of the device within a limited warranty will be given with the following defects stated below:

• A failure to power up; or
• The Single Service Identification (“SSID”) is not being broadcast while the device is switched on
 
22
If I terminate my StarHub broadband service, is the warranty still valid?

No, terminating your StarHub broadband service will void the warranty coverage of the Smart WiFi Pro.

 
23
If I transfer my Smart WiFi Pro to my friend, is the warranty still valid?

Our StarHub technical helpdesk will verify the authenticity of the device, and will only be able to perform a 1-to-1 replacement at the registered address of the StarHub broadband subscriber.

Please note that the warranty will lapse if you cease to be a subscriber to StarHub Broadband service for any reason, or if the device is disconnected from StarHub Broadband service at the time of claim.

 
24
Do you support warranty replacement of the device purchased outside of Singapore?

No, we only support troubleshooting and warranty for Smart WiFi Pro devices sold by StarHub.

 
25
Does the Smart WiFi Pro (Linksys MX4200) support Apple Homekit?

No. The StarHub version of the Smart WiFi Pro (Linksys MX4200) does not support Apple Homekit.

 

Smart WiFi

 
1
What is Smart ?

Smart is our Nokia Beacon 2 WiFi 6 mesh router. It provides bandwidth up to 1,800Mbps and enhanced coverage and can handle more client devices than a WiFi 5 router.

 
2
I’m currently an existing broadband subscriber, can I upgrade to Smart ?

You can purchase Smart at any StarHub shop for $96 per unit. If you sign up for or recontract to a broadband or HomeHub+ plan, you can avail of the router with a monthly instalment plan.

 
3
Can I purchase Smart without signing up for a broadband contract?

Yes, Smart is available for purchase at all our StarHub retail shops at $96 per unit and comes with 24 24-month warranty.

 
4
How many units of Smart WiFi do I need for my house?

The number of units needed depends on various factors such as housing type, size and usage. To get the best WiFi coverage for your home, more units of Smart WiFi may be required.

You can refer to the table below as a quick reference:

 

1-2 bedrooms

3-4 bedrooms

5 bedrooms

Estimated area

(sqft)

300 - 700

700 – 1,500

1,500 – 3,000

Estimated area

(sqm)

28 - 65

65 – 140

140 - 280

Minimum number of Smart WiFi units required

1

2

3

 

For homes with more than 5 bedrooms, and landed and multi-storey properties, we recommend using Smart WiFi MX2. 

 
5
Why is the stated coverage area per unit of Nokia Beacon 2 on the Nokia website much higher than what you have recommended (e.g. up to 1,500 sq. ft. for 1 unit, 3,000 sq. ft. for 2 units, up to 4,500 sq. ft. for 3 units)?

Singapore households generally experience much higher 2.4GHz/5GHz interference due to high density dwelling types. We are a relatively advanced population with many electronic gadgets and internet devices, and traffic congestion due to WiFi interference is more common, hence the coverage area is lesser than what is published on the Nokia website.

 
6
I am an existing Google WiFi/Linksys/Nokia Beacon 1 user, can I replace it with Smart WiFi?

Yes, you can replace the Google WiFi, Linksys or Nokia Beacon 1 with Smart WiFi, provided they are replaced entirely.

When you sign up for a new broadband plan that comes with Smart WiFi, installation is free. Our HubTroopers will assist with the installation of your router.

If you are an existing customer who purchased Smart WiFi without recontracting, you may follow these steps to set up your Smart WiFi at home.

 

If you are currently using Google Wifi:

 

Step 1: Locate the Google WiFi point that is connected to ONT/VeONT.
 
Step 2: Unplug the ethernet cable from Google WiFi point.
NokiaBeacon_01_FAQ07GoogleWifiStep2.jpg

 

 
Step 3: Plug in the same ethernet cable to Smart WiFi WAN port.
NokiaBeacon_02_FAQ07GoogleWifiStep3.JPG

 

 
Step 4: Download the Nokia WiFi app.
  • If you are using an iPhone, search for “Nokia WiFi” on the App Store.
  • if you are using an Android phone, search for “Nokia WiFi” on the Google Play Store.

 

Step 5: Launch the Nokia WiFi app. The app will guide you to set it up.

 

 

If you are currently using Linksys EA7500/EA8100:

 

Step 1: Locate the Linksys EA7500/EA8100 cable connected to the ONT.
 
Step 2: Unplug the ethernet cable from Linksys EA7500/EA8100 “Internet” port.
NokiaBeacon_03_FAQ07LinksysStep2.JPG

 

 
Step 3: Plug in the same ethernet cable to Smart WiFi WAN port.
NokiaBeacon_04_FAQ07LinksysStep3.JPG

 

 
Step 4: Download the Nokia WiFi app.
  • If you are using an iPhone, search for “Nokia WiFi” on the AppStore.
  • if you are using an Android phone, search for “Nokia WiFi” on the Google Play Store.

 

Step 5: Launch the Nokia WiFi app. The app will guide you to set it up.
 
 
If you are currently using Nokia Beacon 1:
 
Step 1: Locate the Nokia Beacon 1 cable connected to the ONT. Step 2: Unplug the ethernet cable from the Nokia Beacon 1 “WAN” port. 
NB_1
Step 3: Plug in the same ethernet cable to the Smart WiFi “WAN” port. 
NB_2
Step 4: Locate the SSID and WiFi Key at the bottom of Smart WiFi and connect the phone WiFi to the SSID.
 
Step 5: Launch the Nokia WiFi app. The app will guide you to set it up.
 
7
I have encountered a problem installing Smart WiFi at home, what can I do to resolve it?

Please go through the following steps to troubleshoot:

 
Step 1: Check that the connections is set up as per the diagram.
NokiaBeacon_05_FAQ08LinksysStep1.JPG
 
Step 2: Check if the power cord is plugged in properly and turned on.
 
Step 3: Check that the LED on the Smart WiFi unit is a steady blue colour. If the LED is blinking, press and hold the reset button at the back of the Smart WiFi unit for 10 seconds to reset the device. It may take several minutes for the LED to turn solid blue without blinking.
 
Step 4: Once the LED is turned on and steady, launch the Nokia WiFi app to set it up again.
 
8
I am still encountering problems after following the above steps, where can I seek further assistance?

If you still encounter problems with setting up Smart WiFi, contact us at 1633 for assistance.

 
9
Do you provide free installation service?

Free installation is provided when you sign up for or recontract your broadband or HomeHub+ plan. For existing customers who purchase Smart WiFi without recontracting, the installation service is chargeable at a fee of $54.50.

 
10
Can I purchase additional units of Smart WiFi after my installation is completed?

Yes, you may purchase additional units of Smart WiFi at any StarHub retail shop at $122.24 per unit. Alternatively, you may call 1633 for assistance. If you request for onsite installation, a service fee of $54.50 will be chargeable

 
11
How can I add Smart WiFi units at home?

Please follow the steps below to add Smart WiFi units:

 
Step 1: Position the additional unit of Smart WiFi at the desired location in your home and connect it to a power outlet.
NokiaBeacon_06_FAQ12Step1.JPG

 

 
Step 2: Power on the unit. The LED will display a blinking orange light when it is ready to set up. It may take several minutes for the LED to turn blinking orange.
 
Step 3: Launch the Nokia WiFi app. Select “Network” from the menu at the bottom, select “WiFi points” then “Add WiFi point”. The app will guide you through the installation step-by-step.
 
12
What is the maximum number of Smart WiFi units that can be supported?

Currently, a maximum of 3 Smart WiFi units can be supported and these sufficiently cover most Singapore households. If there is a need for an even wider coverage, a combination of Smart WiFi with additional ethernet cables and switches can be utilised to expand coverage.

 
13
Can I add a Nokia Beacon 3/6 to my WiFi mesh network if I have a Smart WiFi unit?

Yes, however, StarHub does not sell the Nokia Beacon 3 or 6. We do not cover warranty and technical support for routers purchased from a third-party vendor.

 
14
Can I pair the Smart WiFi with a router from a different brand?

You may refer to the device manufacturers for more information about pairing mesh devices and routers with different brands.

 
15
How do I change my WiFi password?

You can change your WiFi password using the Nokia WIFI app. You can search “Nokia WIFI” on Play Store or App Store and download the app if you don’t have it yet.

 
16
Do I need to reconfigure (i.e. create account, add node, etc) my Smart WiFi after relocation?

No, you do not need to reconfigure your account, but please take note of the following: 

  • Ensure that the unit originally connected to the ONT/VeONT in the old address is the same unit reconnected to the ONT/VeONT in the new address.
  • To yield the best connectivity among the units, make sure the LEDs on all units lights up in blue after powering up. Otherwise, reposition the units in an area that is unblocked and has less interference from electronic devices.
 
17
Is there any post-sales support if I encounter any issues with my Smart WiFi?

You can reach out to one of the following channels for assistance:

 
18
What is the warranty period of Smart WiFi?

Smart WiFi is covered under 2-year limited warranty from the date of issuance.

 
19
How can I replace my faulty Smart WiFi?

You can contact us at 1633 to request a replacement unit if your Smart WiFi is within the warranty period. Our HubTroopers will deliver the replacement unit to the residential address registered under your StarHub Broadband service. A delivery fee of $13.08 applies.

 
20
I am an existing Google WiFi user, and one of my units is faulty, can I replace the faulty unit with Smart WiFi?

No, Google WiFi will not be compatible with Smart WiFi. Hence, we do not recommend replacing a single unit of Google WiFi with Smart WiFi.

 
21
What is covered under the limited warranty?

The exchange of the device within the limited warranty will be given with the following defects stated below:

  • A failure to power up; or
  • The Single Service Identification (“SSID”) is not being broadcast while the device is switched on.
 
22
If I terminate my StarHub Broadband service, is the warranty still valid?

No, terminating your StarHub Broadband service will void the warranty coverage of Smart WiFi.

 
23
If I transfer my Smart WiFi to my friend, is the warranty still valid?

Our Hub Consultants will verify the authenticity of the device and will only be able to perform a 1-to-1 replacement at the registered address of the StarHub broadband subscriber.

Please note that the warranty will lapse if you cease to be a subscriber to StarHub Broadband service for any reason, or if the device is disconnected from StarHub Broadband service at the time of claim.

 
24
Do you support warranty replacement of the device if it is purchased outside of Singapore?

No, we only provide a warranty for device(s) sold by StarHub.

 
25
What switch is compatible with Nokia Beacon 2?

The TP-Link TL-SG105 switch is compatible with the Nokia Beacon 2.

 

D-Link Router

For customers who are currently using D-Link routers purchased (or obtained free as part of Broadband subscription) from StarHub.

 
1
How do I know if my routers are out of support warranty?

If you are using the routers that come along with the Broadband subscription plan before July 2017, it is likely the device warranty has already lapsed. Please check if you have the following D-Link routers:

    • D-Link DIR-850L
    • D-Link DIR-865L
    • D-Link DIR-868L
    • D-Link DIR-890L

If you purchased your D-Link router from other retailers, please check the warranty detail of your purchase.

 
2
What should I do if the warranty of the D-Link routers is lapsed?

We recommend replacing the out-of-warranty D-Link router with a new router to ensure optimal internet usage experience. You can upgrade to StarHub Smart WiFi or Smart WiFi MX2 that comes with a newer mesh technology.

 

StarHub Smart WiFi or Smart WiFi M2 is a mesh solution that will give you the best WiFi coverage at home with no dead spots and faster surfing speeds. Installation is as easy as plug-and-play.

 
3
How do I purchase StarHub Smart WiFi or SmartWiFi Pro?

You may upgrade to StarHub Smart WiFi via one of the following options:

  1. Purchase the Smart WiFi from 1 of the four StarHub shops located at Plaza Singapura, Tampines Mall, NEX or Jurong Point.
  2. Call 1630.

We have discontinued the Smart WiFi Pro since 31 December 2023. Should you need a router to mesh with your existing Linksys MX4200, please consider the Linksys MX2001.

 
4
How do I uninstall the D-Link router?

Please follow the instructions below to uninstall the D-Link router.

 

Step 1: Note down the Wi-Fi network name and password from your computer.

Step 2: Locate the D-Link router that is connected to the optical network terminal (ONT)/voice-enabled optical network terminal (VeONT). The ONT/VeONT is the device that is kept close as much as possible to where you would normally access the internet at home. 

Step 3: Unplug the ethernet cable from the “Gigabit Internet Port” at the back of the router.

Step 4: Unplug ethernet cables from the “Gigabit LAN Ports” (if any).

Step 5: Unplug the power socket from the “Power Connector”.

uninstall dlink router step5

 
5
How do I install StarHub Smart WiFi or Smart WiFi Pro?

Step 1: Plug in the same ethernet cable to StarHub Smart WiFi or StarHub Smart WiFi Pro WAN port.

Broadband Routers FAQ DLink

The termination point (TP) is a small white rectangle box, with the words "Netlink Trust" or “OpenNet” on it in purple.
The optical network terminal (ONT)/voice-enabled optical network terminal (VeONT) is connected to the TP and is kept close as much as possible to where you would normally access the internet at home.

 

Step 2: Download the “Nokia WIFI” app for Smart WiFi or “Linksys” app for Smart :

a. If you are using iPhone, search for “Nokia WIFI” at App Store and download it.

b. If you are using Android, search for “Nokia WIFI” at Play Store and download it.

 

Step 3: Launch Nokia WiFi app. The app will guide you step by step to set it up. Use the same Wi-Fi name and password noted down before you uninstalled your D-Link router for your new StarHub Smart WiFi so all your equipment can be connected using the same Wi-Fi name.