How can we help you today?

UltraSpeed Network FAQ

What is the UltraSpeed Network?

The UltraSpeed Network uses the latest fibre technology to deliver symmetrical upload and download that supports high-speed 10 gigabits per second (Gbps) symmetrical data transfers. This means that this StarHub fibre broadband service is now capable of delivering broadband network access at speeds of up to 10Gbps downstream and 10Gbps upstream.

How would the UltraSpeed Network benefit me?

With the UltraSpeed Network, you will be able to enjoy higher bandwidth and experience better performance when gaming (particularly cloud-based), using multiple streaming devices simultaneously, consuming higher resolution content (e.g., 4K and 8K video) and uploading content in real-time onto social media such as TikTok with subscription of 1Gbps plans and above once we have completely migrated all our existing customers on 500Mbps, 1Gbps & 2Gbps to our new Ultraspeed Network.

Do I need to change my router to be able to enjoy the benefit of UltraSpeed Network?

When you sign up for our UltraSpeed 10Gbps plan, you can choose a powerful 10Gbps router that will best serve your needs. The good news is that our HubTrooper will do all the necessary setup for you.

How would the UltraSpeed Network turn dead spots in my home into sweet spots?

With the UltraSpeed Network coupled with our powerful 10Gbps router, you will enjoy higher bandwidth per square foot of living space. Hence, your home will be covered by StarHub’s powerful UltraSpeed Network, eliminating any dead spots.

I am always downloading and streaming movies. How would the UltraSpeed Network improve my experience?

With the UltraSpeed Network, you can download and upload plus stream movies in a matter of seconds. No more waiting time!

I am a gamer, how can the UltraSpeed Network benefit me?

With the UltraSpeed Network, you can game at 4K resolution without any lag and enjoy unmatched speed.

How can I be on the UltraSpeed Network immediately?

All you need to do is to sign up for our UltraSpeed 10Gbps plan immediately and couple it with the correct router. You will be enjoying the fast-lane internet experience in no time.

What is the experience like if my network delivers asymmetrical download and upload speed of up to 10Gbps?

Imagine being on a 10-lane highway where there is zero chance of traffic congestion. That is what it is like having a symmetrical download and upload speed of up to 10Gbps.

If I sign up for a StarHub 1Gbps or 2Gbps plan, would I be able to enjoy the benefit of the UltraSpeed Network immediately?

Currently, only the UltraSpeed 10Gbps plan offers the immediate benefit of being part of the UltraSpeed Network. Customers on 1Gbps and 2Gbps will be migrated to the StarHub UltraSpeed Network progressively. We recommend that you subscribe to UltraSpeed 10Gbps as your preferred choice of broadband plan to enjoy the immediate benefits.

I am an existing StarHub Broadband customer, when will I be upgraded to StarHub UltraSpeed Network?

Migration of StarHub Broadband customers to the UltraSpeed Network will be conducted progressively and we will keep our customers updated.