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Refund Requests for Star Plans



1
I've been charged more than once for my Star Plan renewal/add-on purchase. What should I do?

Please contact us on the StarHub app for assistance on this matter.


2
I entered the wrong top-up amount for my StarHub Dollars/topped up my StarHub Dollars more than once. Can I get a refund?

Successful top-ups are non-refundable. You can use your StarHub Dollars for your next monthly plan renewals or add-on purchases.


3
My refund request has been approved. How long will it take before I get the refund and where will it be credited?

You'll receive the refund on your debit/credit card in 11 working days.


4
I still haven't received my refund after the set date. Where can I follow up?

We're sorry to hear about this. Do reach out to us on the StarHub app and we'll assist you further.


5
I received a message that my refund was not successfully processed. Where can I get help?

We're sorry to hear about this. Do reach out to us on the StarHub app and we'll assist you further.


6
My debit/credit card has been reported lost but I have a pending refund from StarHub. What should I do?

We're sorry to hear about this. Once we've processed the refund to the debit/credit card linked to your Star Plan, the refund is completed on our end. Please check with your issuing bank about this matter.


7
My credit/debit card was stolen and unauthorised transactions have been made to StarHub. What should I do?

We're sorry to hear about this. Do reach out to us on the StarHub app and we'll assist you further.


8
Can I transfer my credit balance in Star Plan to my StarHub postpaid account?

No, your credit balance cannot be transferred to a StarHub postpaid account.


9
I've cancelled my debit/credit card. Can I receive a cash refund instead?

Cash refunds are not applicable. Refunds can only be made to your debit/credit card. Please input your new debit/credit card details to process the refund.