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Refund Request for Star Plan, 5G Unlimited+, 5G Platinum and Senior


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1
I've been charged more than once for my Star Plan / 5G Unlimited+ / 5G Platinum / Senior / Data-only renewal or add-on purchase. What should I do?

Please chat with our HubBot via the StarHub app or call 1633, our HubCare team for assistance.


2
I entered the wrong top-up amount for my StarHub Dollars/topped up my StarHub Dollars more than once. Can I get a refund?

Successful wallet top-ups are non-refundable. You can use your StarHub Dollars for your next monthly plan renewal or any add-on purchases.


3
My refund request has been approved. How long will it take before I get the refund and where will it be credited?

You'll receive the refund to your linked debit/credit card within 11 working days.


4
I still haven't received my refund after the set date. Where can I follow up?

We're sorry to hear about this. Do reach out to HubBot on the StarHub app so we can assist you further.


5
I received a message that my refund was not successfully processed. Where can I get help?

We're sorry to hear about this. Do reach out to HubBot on the StarHub app so we can assist you further.


6
My debit/credit card has been reported lost but I have a pending refund from StarHub. What should I do?

We're sorry to hear about this. Once we have processed the refund to your linked card, the refund is considered complete on our end. Please check with your issuing bank for next steps on this matter.


7
My credit/ debit card was stolen and unauthorised transactions have been made to StarHub. What should I do?

We're sorry to hear about this. Do reach out to HubBot on the StarHub app so we can assist you further.


8
Can I transfer my credit balance in Star Plan to my StarHub postpaid account?

No, your credit balance cannot be transferred to a StarHub postpaid account.


9
I've cancelled my debit/credit card. Can I receive a cash refund instead?

Cash refunds are not applicable. Refunds can only be made to your debit/credit card. Please input your new debit/credit card details to process the refund.