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My Account

What can I do in My Account?

My Account allows you to:

  • View/pay your bill
  • Update your billing address and service address
  • Manage your bill notification
  • Update your personal particulars
  • Check recontract eligibility
  • Renew service contract
  • Subscribe and change your value-added services
  • Check your local and roaming data usage
  • Consolidate bills by transferring your services to your main StarHub account
  • Receive service maintenance notices

How do I access My Account?

You can log in to My Account at with your Hub iD and password. If you do not have a Hub iD, please register at

I forgot my Hub iD password, what should I do?

If you had forgotten your Hub iD password,  you can easily request a new one from our Virtual Assistant or email us at

How do I activate my new/replacement postpaid SIM under My Account?

It’s easy! You may activate your new SIM card online via My Account by simply following these steps:

1. Log into My Account
2. Click on "More Activities"
3. Click on "Activate SIM"
4. Follow the screens to activate SIM

If you encounter any difficulties, feel free to reach out to us on WhatsApp by clicking here.

I've made a wrong request, and I'm not able to resubmit a correct one. What should I do?

You can contact us for the new request.

How do I check my recontract eligibility on My Account?

After logging in to My Account, go to "My Services" to see the services under your account. Choose the service that you want to check, then click on "View & Manage".

The "Recontract" button is not available on my Service page. Why is that so?

The "Recontract" button is made available when the minimum period of service under your contract for each service is fulfilled. For Mobile, recontract is available from the 13th month onwards of your existing 24 months contract. An Early recontract fee applies for renewing between 13th and 21st month of your mobile contract. For StarHub TV, and Broadband, please check against your sign-up agreement as this may vary accordingly to the promotion that you have signed up to.

How will I be able to log in to My Account if I am a passport holder? If no, why am I not able to?

Hub iD currently accepts NRIC / FIN registration only. If your services are registered under Passport, you may wish to update your document ID with us if you have a valid FIN. You can fax your updated Document ID with your StarHub account information via fax to 6720 5000 or visit any of our StarHub Shops.

When downloading the StarHub bill(s) on my Android device(s), a portion of some of the pages is blank. What should I do?

There are free apps from Google Play Store that may be compatible to allow you to view your StarHub bill(s) on your Android device(s) such as Polaris Viewer app, Google Drive app and Dropbox app.

Why can't I log in to My Account?

Ensure that you're using the correct Hub iD and password logging in. In case you forgot your Hub iD or password, or your Hub iD account got locked, you can go here to reset your Hub iD/password.

Also, try clearing your browser's cache and cookies then log in again to My Account.

Alternatively, you can use My StarHub App to manage your account.

Do I need to deactivate my My Account access if I no longer have any StarHub services?

You don't have to do anything to deactivate your account. Your Hub iD, which you use to access the portal, will be automatically rendered inactive if there's no activity (e.g., logging in to My Account or My StarHub App) for 6 months. Thereafter, we will periodically remove all inactive accounts.