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Scam Email FAQs
Some customers have received an email supposedly from StarHub telling them that they paid their bills twice and they need to click on a link to provide their details and get a refund.
No, firstname.lastname@example.org is not an official StarHub email address. Please ignore any messages you receive from this address. Do not click on any link on the message to prevent revealing personal and sensitive information.
No, this is a scam attempting to get your personal information through what appears to be a legitimate email. You can check your account balance on My StarHub App or My Account to confirm if you have excess payment.
Please be vigilant and check the credibility of the email before clicking on anything. Never share your PINs, OTPs, and other personal and sensitive information with anyone.