How can we help you today?

Making Payments for Your Star Plan

General


1
Where will my Star Plan monthly renewal fee be deducted from?

The payment for monthly Star Plan renewal will be deducted from your Bonus Dollars and StarHub Dollars first, and any balance will be charged to your debit/credit card.

To know more about StarHub Dollars and Bonus Dollars, click here.


2
What happens if I don't have enough StarHub Dollars when it's time for plan renewal?

We'll charge the balance or the whole monthly renewal fee (if you don't have any Bonus Dollars or StarHub Dollars at all) to the debit/credit card linked to your Star Plan. Please ensure that you have a valid card tied to your service or have sufficient StarHub Dollars for your next renewal to avoid any service disruption.


3
Would I still be able to use my services if I were unable to pay the plan renewal fee?

Your mobile service will be limited if we're unable to successfully renew your Star Plan. Do ensure that you have a valid credit/debit card tied to your account or have sufficient StarHub Dollars for your next renewal.


4
Where can I see e-receipts for my payments and purchases?

You can access up to 6 months of your e-receipts on the StarHub app.

1. Select "Pay" icon at the bottom of your screen.

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2. Select "Payment options for Star Plans".

2. Select Payment

3. Select "All Transactions".

3. Select All

4. View all recent transactions.

4. View all

If you need e-receipts beyond 6 months, you can chat with us on the StarHub app for further assistance.


5
Can I request a hard copy of my receipt instead of an e-receipt?

As a Green operator, we take efforts in contributing to the conservation of our environment. For this reason, we don't provide a printed copy of receipts for Star Plan payments and purchases.

Link Your Credit Card to Your Star Plan


1
Am I required to link a debit/credit card to my Star Plan on the StarHub app? What if I don't have a card?

Yes. You need to link a credit/debit card to your Star Plan on the StarHub app to allow for seamless plan renewals and add-on purchases.

Credit/debit card payment (Amex, Mastercard, Visa) is the accepted mode of payment presently.


2
Are my credit card details safe on the app?

Yes. Our customers’ safety and security come first, and protecting your personal details is our topmost priority.


3
I wish to change my debit/credit card for payment. How do I change it?

If you are logged in using Hub iD:

1. Select "Pay" icon at the bottom of your screen.

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2. Select "Payment options for Star Plans".

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3. Select "All Transactions".

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4. Select default card details.

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5. Select "Replace payment method".

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If you are logged in using mobile number:

1. Select "Pay" icon at the bottom of your screen.

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2. Select "Payment options for Star Plans".

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3. Select "View All".

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4. Select the card that you want to remove. Swipe left to see the “Remove” button and tap it.

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5. Select "Add payment method" to add your new card details.

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4
I'm in the midst of submitting my credit card details on the payment page, but there's an error. What should I do?

If you continue to face issues with payment, please reach out to us on the StarHub app for further assistance.


5
Will I be charged while I'm linking my debit/credit card to my Star Plan account?

There will be a temporary charge of $1.00 for card status verification during your online application. The temporary charge will be automatically removed by your card issuer after the verification is completed, and will not be billed into your card account statement.