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The payment for your monthly Star Plan / 5G Unlimited+ / 5G Platinum Plan renewal will be deducted from your Bonus Dollars and StarHub Dollars first, after which any balance will be charged to your debit/credit card.

To find out more about StarHub Dollars, click here.

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Star Plan / 5G Unlimited+ / 5G Platinum Plan fees and purchases can only be charged to your linked debit/credit card, or to any Bonus Dollars or StarHub Dollars in your StarHub wallet.

We'll charge the balance or the whole monthly renewal fee (if you don't have any Bonus Dollars or StarHub Dollars at all) to the debit/credit card linked to your Star Plan / 5G Unlimited+ / 5G Platinum Plan. Please ensure that you have a valid card tied to your service or have sufficient StarHub Dollars for your next renewal to avoid any service disruption.

You can perform a manual payment through your linked debit/credit card from your plan's mobile dashboard. You will see message card at the top indicating a failed renewal payment. Tap "Make Payment" to proceed with your manual payment.

When the review payment page is displayed, your amount due will be shown, together with your linked payment method and available Starhub Dollars, if any. Tap "Next" to pay. A confirmation message will be displayed.

Alternatively, you can top-up your StarHub Dollar wallet via Pay > select your service > select your mobile line > tap "Top Up". Once the StarHub Dollar top-up is complete, the system will trigger an auto-deduction against your StarHub Dollars to renew your plan.

If there is a need to first update your linked debit/credit card before paying, refer to the FAQ here.

Your mobile service will be limited if we're unable to successfully renew your Star Plan / 5G Unlimited+ / 5G Platinum Plan. Do ensure that you have a valid credit/debit card tied to your account or have sufficient StarHub Dollars for your next renewal.

1. Tap "Pay" at the bottom of the home page

2. Select the desired service

3. Under "Payment and Transaction" page, tap "All transactions"

4. Tap on the relevant payment record

5. Tap "View PDF"

As part of our environmentally-conscious sustainability efforts, we do not provide a printed copy of receipt for Star Plan / 5G Unlimited+ / 5G Platinum Plan payments and purchases. 

Your renewal payments are automatically charged to your linked payment method. However, should the renewal fail due to an unsuccessful payment, your mobile service will be limited. Do ensure that you have a valid credit/debit card tied to your account or have sufficient StarHub Dollars for your next renewal to avoid disruptions to your service.

Yes. You will need to link a credit/debit card to your Star Plan / 5G Unlimited+ / 5G Platinum Plans on the StarHub app to allow for seamless plan renewals and add-on purchases.

Credit/debit card payment (Amex, Mastercard, Visa) and Paypal (coming soon!) are the accepted modes of payment presently.

Yes. Our customers’ safety and security come first, and protecting your personal details is our topmost priority.

1. Tap "Pay" at the bottom of the home page

2. Select the desired service

3. Under "Payment and Transaction" page, tap the desired service

4. Tap on the current payment method

5. Select another existing credit card (1), or tap on "Other payment method" (2) to add a new card, or a paypal account.

1. Tap "Pay" at the bottom of the home page

2. Select the desired service

3. Under "Payment and Transaction" page, tap "View all" to see all saved payment methods

4. Swipe left on the payment method to be removed

5. Swipe left on the payment method to be removed

6. If your card is used for an existing service for the purpose of renewals, you will be prompted to select another card to replace this card. Select another existing credit card (1), or tap on "Other payment method" (2) to add a new card, or a paypal account.

If you continue to face issues with payment, please take screenshots of the error message you see, and reach out to our HubCare team or HubBot via the StarHub app for further assistance.

There may be a temporary charge of $1.00 for card status verification during your online application. The temporary charge will be automatically removed by your card issuer after the verification is completed, and will not be billed to your card account statement.