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DeviceDollars are monthly device credits given to eligible customers on selected 5G Unlimited+ / 5G Platinum Plans. Receive DeviceDollars with each monthly renewal on an eligible plan.

Use your DeviceDollars to offset the upfront or monthly instalment purchase of a new phone, tablet, or wearable.

Every DeviceDollar is equivalent to SGD 1.

If you have purchased a device with your 5G Unlimited+ / 5G Platinum Plan on a 12 or 24-month instalment plan, your monthly DeviceDollars will be applied automatically each month to offset your instalment payments."

DeviceDollars are credited to customers who subscribe to eligible 5G Unlimited+ / 5G Platinum Plans upon plan activation and with each monthly renewal. 

The amount of DeviceDollars you receive each month will depend on your 5G Unlimited+ / 5G Platinum Plan. Visit here for a detailed breakdown of entitlements.

DeviceDollars can be used for phones, tablets, and wearables. Accessories are not eligible.

The total value of all DeviceDollars received across your eligible plans will be used to offset the first device in your account on a monthly instalment plan.

If you have multiple eligible devices, the accumulated amount will offset the first qualified device until fully paid.

If you switch to another 5G Unlimited+ / 5G Platinum Plan, the amount of DeviceDollars you receive each month will be adjusted based on your new plan. You will retain your existing DeviceDollars balance until your credits expire.

If you switch to the 5G Lite Plan that does not have DeviceDollars, the balance in your DeviceDollars wallet will remain valid until expiry, but no new credits will be issued.

If you terminate your plan but have other active eligible plans (5G Unlimited+, 5G Platinum, 5G Senior, or Star Plan) under the same account, your DeviceDollars will remain valid until expiry. If there are no active plans, any unused DeviceDollars will be forfeited upon termination.

If you port out before completing your 0% interest pay later instalment plan, you must pay the remaining balance of your device instalment upon termination.

No, DeviceDollars are only applicable for new device purchases under eligible 5G Unlimited+ / 5G Platinum Plans. Existing instalment plans are not eligible.

Pay today:
The amount of DeviceDollars redeemed will be shown in your purchase e-receipt.

Pay later:
Your DeviceDollars redeemed (if any) will be shown in your purchase e-receipt. 
Subsequently, DeviceDollars applied to your monthly instalment payments will appear on your instalment payment receipt under payment information. Your DeviceDollars will be automatically applied each month."

As long as you are eligible, you may purchase another device via Pay later instalments. Any existing or new DeviceDollars received will be applied to the first device with an active instalment plan on your account. Once that first instalment plan has been paid in full, DeviceDollars will be applied to the next device with an active instalment plan.

No, DeviceDollars are not legal tender and cannot be withdrawn or exchanged for cash.

No, DeviceDollars can only be used for device purchases (upfront or monthly instalment payments), not for monthly plan renewal payments.

During temporary service suspension, DeviceDollars are also suspended and will only be available when your plan is reactivated.

No, DeviceDollars are non-transferable and are tied to your Hub ID account.

DeviceDollars are valid for 36 months from the date they were credited to your DeviceDollars wallet. Any unused credits will expire after the validity period.

Do note that your DeviceDollars wallet will be forfeited if you no longer have an active 5G Unlimited+ or Star Plan mobile line.

You'll receive your first month's DeviceDollars upon activation of an eligible 5G mobile plan, with subsequent months DeviceDollars credited upon successful renewal.

If you purchase a device during your sign-up for an eligible plan, your first month's DeviceDollars will be automatically applied at checkout.

Use your DeviceDollars to offset the upfront or monthly instalment purchase of a new phone, tablet, or wearable. If you choose Pay later with 0% interest monthly instalments, your DeviceDollars will be automatically applied to your monthly device payments.

DeviceDollars can only be used to offset monthly Pay later instalments, or the purchase of devices at checkout. DeviceDollars are ineligible to offset any termination payments, regardless of the termination reasons.

No, DeviceDollars can only be used for device purchases (upfront or monthly instalment payments) tied to an eligible 5G Unlimited+ or 5G Platinum Plan. They cannot be used for other services.

Your DeviceDollar balance can only be utilitsed by the first Pay later plan purchased during, or after the purchase of your 5G Unlimited+ / 5G Platinum Plan.

Once that first instalment plan has been paid in full, DeviceDollars will be applied to the next device with an active instalment plan.

At the moment, opting out is not available. DeviceDollars will be automatically applied to your eligible monthly instalment payments. 

No, DeviceDollars have a fixed validity period of 36 months from when they were credited. This cannot be extended.

There is no cap to the amount of DeviceDollars you can receive. Do keep in mind that your DeviceDollars will expire 36 months from the date they were credited.

You can check your DeviceDollars balance via the Perks section of the StarHub app. We will notifiy you via the StarHub app whenever you receive or redeem DeviceDollars. Your purchase or instalment payment e-receipts will also reflect any DeviceDollars applied.

Please note that you will only start seeing any DeviceDollars details after you activate a valid 5G Unlimited + / 5G Platinum Plan that awards DeviceDollars.

Every DeviceDollar is equivalent to SGD 1. 

At the moment, DeviceDollars can only be earned when you purchase or successfully renew your 5G Unlimited+ / 5G Platinum Plan each month.

Birthday month treats are not linked to DeviceDollars.

HubClub Go benefits are not applicable to 5G Unlimited+, 5G Platinum, Senior and Data Only plans.
Click here for more info in HubClub Go.

StarHub Dollars are credits in your StarHub app wallet that you can use for payment during plan renewal or for add-on purchases.

They can only be used for purchases for Star Plan, 5G Unlimited+, 5G Platinum, Senior and Data Only plans.

You can use StarHub Dollars to pay for your Star Plan, 5G Unlimited+, 5G Platinum, Senior and Data Only plan renewal or add-on purchases.

You can top-up your StarHub Dollars with your debit/credit card. Proceed to the top-up link, select 'Top up', and follow the on-screen flow.

Successful top-ups to your StarHub wallet are non-refundable. You can use the remaining StarHub Dollars for your future plan renewals or add-on purchases.

StarHub Dollars do not expire as long as your mobile service remains active.

There will be no refund for StarHub Dollars if your Star Plan, 5G Unlimited+, 5G Platinum, Senior and Data-only plan is terminated.

StarHub Dollars can only be used to pay for your Star Plan, 5G Unlimited+, 5G Platinum, Senior and Data-only plan renewal or add-on purchases.

If you have an existing credit balance (Bonus Dollars or StarHub Dollars) available, your payments will be deducted in the following order:

1) Bonus Dollars
2) StarHub Dollars
3) Debit/Credit card

Yes, you can transfer your StarHub Dollars to another active Star Plan, 5G Unlimited+ / 5G Platinum Plan mobile number.

There are no e-receipts for StarHub Dollar transfers, but you can view all transaction records under 'Activity' in the StarHub app.

Please chat with our HubBot via the StarHub app for assistance with this issue.

Bonus Dollars are promotional credits that can be used for plan renewals or add-on purchases, similar to StarHub Dollars.

Yes, Bonus Dollars are valid for 30 days from the date of issue.

Bonus Dollars cannot be withdrawn or exchanged for cash. You can use them for your monthly renewal payments or add-on purchases.