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Unresolved Issues

Reporting an Unresolved Issue

At StarHub, we take your feedback seriously. Please contact our Customer Service team for assistance on any concerns that you are experiencing with our products or services.

If you’ve already contacted us and we are still unable to address your concerns, please write to

Once we receive your feedback, we will strive to acknowledge receipt within 2 business days.

Some matters may be more complex and may take a little longer to resolve, in which case we will keep you updated on our progress and respond within 14 business days.