How can we help you today?
Please dial 1303 followed by your password if you are calling from your Digital Voice Home line, or enter your mailbox number (your Digital Voice Home phone number), followed by your password if you are calling from another mobile or fixed-line phone.
A maximum of 5 messages can be stored at any one time. The duration of each message can be up to one minute long.
Personalise your voicemail greeting now.
Call our Customer Care at 1633 and we will reset it to the default password (8888) for you.
The system will play a message that will inform the caller that your mailbox is full and he/she is unable to leave any message at that time. You are encouraged to delete your old messages regularly.
Yes. More than one message can be left in your mailbox at the same time, as long as it is within the allocated number of 5 messages.
Yes, simply press *4 to recover the deleted message before you hang up.
Yes, as long as the phone has a touch-tone dialing facility. Dial 1303, enter your mailbox number (your Digital Voice Home phone number), followed by your password.
Yes, a copy of the message will remain in your mailbox till you delete it or the retention period expires.
Message Waiting Indicator” function is not available at the present moment.
Messages are purged automatically after four days (for new messages) or two days (for saved messages).
Digital Voice Softphone FAQ
You can sign up for Digital Voice Global and Digital Voice Softphone services at any StarHub shop, or authorized dealer and purchase an IAD.
No, you can only use either the IAD or the Softphone at any one time. If you try to connect both IAD and Softphone at the same time, you are likely to encounter dial tone, connection or voice quality issues.
Concurrent access to the various versions of the Digital Voice Softphone application (PC, iPhone, iPad and/or Android version) is not allowed.
You can only connect one device at any one time to the Digital Voice Global service. This device can either be an IAD, Digital Voice Softphone on PC, or Digital Voice Softphone on iPhone/iPad/Android.
The same Login ID and Password applies to PC and iPhone/iPad/Android versions of the Digital Voice Softphone.
Please refer to the list of supported devices.
No, the Android version of the Digital Voice Softphone will only work with the list of supported models and OS versions stated on our website. We cannot guarantee that the Digital Voice Softphone will work seamlessly with other Android devices which are not listed on our website.
Interference or background noise could be due to high input gain level on the microphone. To minimise the background noise, you can adjust the microphone settings after login.
Press on the hardware “Menu” button. A “Settings” option menu will be displayed at the bottom of the screen (see picture below). You should be able to adjust the microphone gain settings.
You can re-install the Softphone on another computer.
Currently, there are several value-added services, such as 3-Party Call, Call Waiting and Call Transfer which are not supported on the Softphone.
The Digital Voice Softphone installed on your PC requires a broadband connection to work. As long as the broadband connection is good, you should be able to use the Digital Voice Softphone. If your MaxMobile gets disconnected, you will not be able to use your Digital Voice Softphone, unless your PC is connected via other broadband connections e.g. via Ethernet connection or Wifi.
If your PC is connected to the Internet using MaxMobile and the connection becomes intermittent or congested, this will affect the Digital Voice Softphone connectivity and voice quality.
This is most likely because your PC is not connected to the Internet via your MaxMobile. You may wish to re-establish your MaxMobile connection. Alternatively, please try other broadband network connections using ethernet/wireless access e.g. MaxOnline.
Generally, if your camera can be used with other applications or programs on your PC and you are able to use Digital Voice Softphone for voice calls, you should be able to make video calls on the Digital Voice Softphone. However, there is a possibility that certain camera hardware may not be compatible with Digital Voice Softphone.
These are some of the camera models which StarHub has been able to use successfully with Digital Voice Softphone. Please note that this list is not exhaustive.
Please perform the basic troubleshooting steps as set out in the troubleshooting section. At times, you may need to restart the video calls. Scenarios such as network congestion, or slow broadband access can prevent establishing successful video calls.
Generally, when your PC is connected to high speed broadband, video calls should not affect voice quality as the voice packets will have higher priority than video packets being routed. However, when there is network congestion, the video images may not be as clear. In cases where there is greater network congestion, making video calls may further degrade the quality of voice calls.
When making single-party video calls , the minimum bandwidth required for each Digital Voice line per broadband connection is 300Kbps for both up-stream and down-stream. For voice calls, the bandwidth required is 128Kbps. Please ensure that your broadband provides higher bandwidth for better quality service.
- The above recommendation does not take into account simultaneous heavy Internet data usage activity, such as the downloading or uploading of huge files, which will affect the voice and/or video quality.
Phone Directory Search FAQs
Online Directory Search
Starting 1 January 2014, you may access the online StarHub Number Directory by going to the "Voice" section of the StarHub website and clicking "StarHub Number Directory".
Alternatively, you may use Online Directory Search
We will not display an address if there is no registered service address.
There is a maximum display of 250 records. We recommend users to carry out more specific searches in order to narrow down the search records.
We believe three characters is the optimum number to begin your search. We recommend users to carry out more specific searches in order to narrow down the search records retrieved.
We are offering an online directory as part of a value added service through which internet users may search for StarHub's business listings.
To search for a StarHub number, you may dial '100' to access the directory enquiry service. StarHub fixed-line customers will enjoy three free directory enquiries per billing month. The fixed-line customers can also utilise the free directory enquiry for residential telephone numbers.
The three free directory enquiries charges will be listed under the item of "Directory Enquiry" in your bill for the following month.
Please contact your StarHub Account Manager for details.
We are no longer offering residential online directory search starting from 1 Apr 2014. However, if you are StarHub fixed line customer, you are still able to use the directory enquiry service (by dialing “100”) to obtain the telephone number of the listed residential customer. Fixed-line customers can enjoy three free directory enquires per billing month.
All fixed-line customers have the choice of whether or not to display their numbers in the directory.
Only customers that have chosen to list their numbers can be located in the directory search.
Please contact our Customer Service for registration.