How can we help you today?
What is the new Membership Programme about?
The new Membership Programme consists of 3 different membership tiers for our customers. We have made it easier for you to enjoy more benefits when you stay with us.
- Green: Monthly Spending below $200
- Gold: Monthly Spending between $200 - $349
- Platinum: Monthly Spending above $350: Platinum Club.
How do I qualify for the next Membership tier?
At launch, all existing Customers will be evaluated based on the eligible spend in the last 6 months with StarHub. If your account spend reaches the next level, your membership will be upgraded automatically, and you will enjoy the next tier of membership benefits for a year.
Here is a summary of the eligibility spend for each membership tier:
Eligible Spend monthly per membership year
Up to $199
$200 - $349
How do I know my membership tier?
For new customers, you will start with a Green Membership tier. On the 6th month of your service, if you reach the eligible spend for the next membership tier, you will be upgraded automatically. You will then be able to enjoy the next tier of membership benefits for a year.
To check your current membership tier, log in to StarHub App and tap on "Rewards"
What are the benefits for the respective Membership tiers?
Complimentary VIP Hub Trooper Service1
1 time per year
Dedicated Platinum Hotline2
15% discount for mobile accessories3
Complimentary 14-day phone exchange4
1For the complimentary VIP Hub Trooper service, it will be one-time for Gold membership and unlimited times for Platinum members.
2Enjoy quick and personalised access to our Platinum consultants via our dedicated hotlines 1800 822 6868 or 6822 6868 (Overseas). Kindly call from a StarHub mobile or home number that is registered under your NRIC or FIN number.
315% discount is not applicable for : (a) accessories on promotional offer; (b) LTE watches sold with Mobile plans (eg Apple Watches, Samsung Watches etc) unless purchased at recommended retail price and (c) All Apple original accessories.
4Exchange is not applicable for Apple devices.
How long is the membership?
Each membership is valid for a year. For Green Members, we will review your eligible monthly spend every 6 months. If you meet the Membership eligibility, we will automatically upgrade your membership status.
Will I lose my membership of Platinum or Gold if my monthly spending drops?
Your membership tier may drop to a lower tier if you do not meet the eligible monthly spend. In the case of a Platinum Member, if your monthly spending falls below $350, your Platinum Membership tier will drop to Gold Membership tier after a membership of 1 year. The same applies to the Gold Membership, which will fall to Green Membership after 1 year if your monthly spending falls below $200.
Can I transfer my membership to my family or friends?
Your StarHub Rewards Membership is not transferable.
Will the "Saved Rewards" stored in My Rewards be affected by a change in membership tier?
We are happy to inform you that your rewards will not be affected by the change in membership. We encourage you to log in to StarHub App and refer to My Rewards regularly to redeem your rewards before they expire.
If I make any changes to my StarHub services, will it affect my membership tier?
Please rest assured that any changes to your StarHub services and the monthly spending will be updated automatically in the Membership Programme. You can enjoy your respective membership privilege in the Rewards Programme.
How does the monthly eligibility spend calculated?
The monthly spending is calculated based on monthly recurring subscription and VAS fee and usage charges (e.g., DataTravel, IDD phone call and overseas call).
Note: Charges such as Early Termination Charge (ETC), other credit charges (OCC), one- time charge (OTC), GST and late payment fee will not be considered in the calculation of your spend.
Can I terminate my Membership with StarHub Rewards?
You do not need to send in any termination request to us if you do not wish to participate in the new StarHub Rewards. The termination of Membership will happen automatically when you terminate your StarHub services with us.