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Step A: Before you start, please ensure you’ve received an email confirmation of FamilyConnect service. Then, turn on Bluetooth on your Apple Watch and iPhone, and proceed to pair the Apple Watch to your iPhone. Open the Watch app on your iPhone and select “Set Up for a Family Member”. You can refer to the instructions here.
Step B: Once you’re done pairing, open the Apple Watch App on your iPhone. Select “Mobile Data”
Step C: Select “Set Up Mobile Data”.
Step D: Enter your NRIC/FIN to verify you are the subscriber of this mobile line.
Step E: Select the mobile line you wish to activate on your Apple Watch.
Step F: All done! You have successfully activated FamilyConnect for your Apple Watch.
Step G: To connect to the StarHub network, turn off Bluetooth and Wi-Fi on your Apple Watch. You can check the signal strength from the Control Center of the Explorer watch face on your Apple Watch.
If the cellular button turns green, it means your Apple Watch is connected to the StarHub network.
For more information, please visit Apple support page.
First, make sure your plan and devices are compatible with FamilyConnect.
- Mobile+/4G mobile plan
- iPhone 6s or above (iOS 14.3 above)
- Apple Watch Series 4 or later with cellular, or Apple Watch SE with cellular (watch OS 7.2 above)
You can check the software version of your iPhone in "Settings". For Apple Watch, you can confirm by going to "Watch" then "General".
Afterwards, switch off your watch then switch it on. Try to activate FamilyConnect again.
FamilyConnect Frequently Asked Questions
StarHub’s FamilyConnect lets you use your iPhone to set up and manage your family member’s Apple Watch, connecting it to StarHub’s mobile network. Each Apple Watch will have its own mobile number, to make or receive calls and messages, use Siri, use Maps, and more. With FamilyConnect and Apple Watch Family Setup, your family member’s Apple Watch can be used with its own phone number and account.
FamilyConnect allows you to connect a family member’s Apple Watch to StarHub’s mobile network. Each Apple Watch can then make or receive calls and messages, use Siri, use Maps, and more - with their own number and account. Ideal for family members such as a child who doesn’t have their own iPhone. NumberShare allows you to share your iPhone’s mobile plan and phone number with your Apple Watch.
- You will need the following devices to support FamilyConnect:
- You will also need to download the latest carrier settings (version 45.1 on your iPhone and version 15.1 on your Apple Watch) by following these steps:
- On your iPhone, go to Settings > General > About and if prompted follow the steps to update to the latest carrier settings
After pairing your Apple Watch, on your watch, go to Settings > General > About and if prompted follow the steps to update to the latest carrier settingsA StarHub Mobile+/4G mobile plan
- Mobile+ $65 / $95 / $155 2-year plan
- 4G $55 2-year plan
- 4G $25 SIM Only plan / $50 SIM Only plan no contract and 1-year plans
- $8 SIM only no contract plan
The number of mobile lines you can sign up for varies as it is subjected to each customer’s eligibility.
Yes you can have both NumberShare and FamilyConnect services on the same Apple Watch. However,only one service can be active at any time.
Unfortunately, International Roaming will not be supported together with FamilyConnect.
Unfortunately, SmartSupport will not be applicable for Apple Watches.