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eSIM FAQ


This service is no longer available for new sign-ups for Samsung Gear S3 from 2 December 2019 onwards.

Existing customers with eSIM can continue to use the service. However, should you delete eSIM now, you will not be able to re-download the service from 1 Jan 2020.

Upgrade your Samsung Gear S3 to a compatible cellular watch and sign up for NumberShare.


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1
Why is StarHub no longer offering eSIM?

2
I need a replacement eSIM and tried to scan the eSIM card provided to me but there is an error message. What should I do?

3
After 1 January 2020, can I continue to use my eSIM on my Samsung Galaxy Watch Gear 3 Frontier?

4
How do I change from my current eSIM on my Samsung Galaxy Gear S3 Frontier to physical multi-sim card?

5
How do I change from my current eSIM on my Samsung Galaxy Gear S3 Frontier to Numbershare?

6
How do I terminate my current eSIM on my Samsung Galaxy Gear S3 Frontier?




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