How can we help you today?

eSIM FAQ


This service is no longer available for new sign-ups for Samsung Gear S3 from 2 December 2019 onwards.

Existing customers with eSIM can continue to use the service. However, should you delete eSIM now, you will not be able to re-download the service from 1 Jan 2020.

Upgrade your Samsung Gear S3 to a compatible cellular watch and sign up for NumberShare.


+ Expand all - Collapse all

1
Why is StarHub no longer offering eSIM?

2
I need a replacement eSIM and tried to scan the eSIM card provided to me but there is an error message. What should I do?

3
After 1 January 2020, can I continue to use my eSIM on my Samsung Galaxy Watch Gear 3 Frontier?

4
How do I change from my current eSIM on my Samsung Galaxy Gear S3 Frontier to physical multi-sim card?

5
How do I change from my current eSIM on my Samsung Galaxy Gear S3 Frontier to Numbershare?

6
How do I terminate my current eSIM on my Samsung Galaxy Gear S3 Frontier?




Top 5 Questions
  1. What is Hub iD?
  2. Pay bills Online
  3. StarHub TV+ (Previously known as StarHub Go) FAQ
  4. Pay bills via Recurring Credit Card/GIRO (AutoPay)
  5. Data add-ons for your mobile plans