How can we help you today?

It’s easy! You can simply sign up for or recontract to any eligible 2Gbps Broadband plan and include a Smart 
WiFi Pro router to get the free Oppo Reno7 Z 5G, whilst stocks last! Please refer to eligible plans below or here.

Limited to 1 Oppo Reno7 Z 5G per customer per service address. 

The recommended retail price for the Oppo Reno7 Z 5G is $554. You can check the specifications of the mobile handset here.

• 1x Oppo Reno7 Z 5G (available only in Cosmic Black colour)
• 1x Charging cable
• 1x Charger
• 1x SIM ejector tool
• 1x Protective case
• 1x Safety guide
• 1x Quick start guide
• 1x Warranty card

It’s totally hassle-free! The free Oppo Reno7 Z 5G will be delivered to you at no cost by our appointed courier company. You’ll receive an SMS from StarHub within 7 working days of your order completion/successful service installation date to arrange for the delivery of the mobile phone. The link in the SMS (starhub.com/partner-delivery) will direct you to https://starhub.ptcd2h.com/StarhubDelivery, where you can select your preferred delivery date and time

Yes, the link in the SMS (starhub.com/partner-delivery) will lead you to StarHub’s trusted delivery partner’s weblink: https://starhub.ptcd2h.com/StarhubDelivery, where you can book your free mobile handset delivery.

Delivery is on weekdays only, from 9 a.m. to 12 p.m. and 2 p.m. to 5 p.m.

You can change your delivery appointment at starhub.com/partner-delivery.

Please submit a ticket via the same link should you require any assistance. The courier company will respond to you via email within 3 working days. 

Rescheduling your delivery appointment is free. Please make the changes at starhub.com/partner-delivery at least 1 working day in advance (not including Saturday and Sunday) and before 4:30 p.m. from your original scheduled delivery. Otherwise, you will be charged $12.96 (with GST) per trip for any unsuccessful delivery.

For rescheduling of delivery, please make the changes at starhub.com/partner-delivery at least 1 working day in advance (not including Saturday and Sunday) and before 4:30 p.m. from your original scheduled delivery. Please submit a ticket via the same link provided should you require assistance, and the
courier company will respond to you via email within 3 working days.

The courier company will contact you again within 3 working days to arrange for re-delivery. You can also reschedule your delivery appointment at starhub.com/partner-delivery. Delivery date and time for re-delivery will be subject to slot availability. Do note that there is a charge of $12.96 (with GST) per trip, payable by cash or PayNow, for unsuccessful deliveries.

Yes, kindly ensure that the person who will be receiving the mobile phone on your behalf is ready with their original copy of NRIC for verification purposes during the delivery appointment.

Yes, the free Oppo Reno7 Z 5G comes with 2 years warranty. You will be required to bring a copy of your service agreement and delivery order to the service centre if your mobile phone needs servicing. Kindly ensure that you check your free mobile phone upon delivery. StarHub will not be liable for any defects of this premium.

Customer Service Centre:

Velocity @ Novena Square OPPO Service Centre

Address: 238 THOMSON ROAD #03-33/34 NOVENA SQUARE SINGAPORE 307683

Hotline: 69089859

Opening Hours: 11:00 a.m. - 07:00 p.m. (Close on Thursdays)

Customer Service Support: https://support.oppo.com/sg

Do remind the courier to give you a copy of the Delivery Order on the day of delivery of your Oppo Reno7 Z 5G. If  you need to reach out to the courier for assistance, please submit a ticket at starhub.com/partner-delivery, and they will respond to you via email within 3 working days.

Please refer to the service agreement to ensure that you signed up for the free Oppo Reno7 5G promotion. If confirmed, you can expect an SMS from StarHub within 7 working days of your order completion/successful service installation date to arrange for the delivery of the mobile phone.