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Voice over WiFi
What is Voice over WiFi (VoWIFI)?
Voice over WiFi (VoWIFI) lets you make crystal-clear, HD-quality calls directly over your Wi-Fi network with no extra app downloads or subscription fees. Best of all, your calls will automatically switch between Wi-Fi and mobile networks without dropping. We got you.
How do I know if the calls I make will be on VoWIFI, is there any indicator of this capability?
A VoWIFI indicator (StarHub Wi-Fi) will be shown on the notifications/status bar.
What happens when you make a call on VoWIFI?
You can make a call to any mobile number or fixed land line regardless of whether the other party is on VoWIFI. You are also able to receive calls on the VoWIFI.
How do I know if the calls I make will be on VoLTE? is there any indicator of this capability?
You will see that the VoWIFI indicator/icon has switched to a VoLTE icon. Note that iphones may not display a VoLTE indicator.
How does a VoWIFI connection look like on my phone?
For iPhone
For Samsung
How do I enable VoWIFI on my iPhone?
1 To enable, go toSettings – Mobile Service– tap on Wi-Fi Calling.
2. In the menu, slide the Wi-FiCalling to enable the switch(shown in green). Select"Enable" in the prompt.
3. Once enabled, underSettings – Mobile Service , youcan see the Wi-Fi Calling is"ON".
How do I enable VoWIFI on my Samsung phone?
What happens when I walk/move out of WIFI coverage?
Don't worry about losing your connection. Your call seamlessly transitions to StarHub’s robust 4G/5G mobile network using VoLTE technology so you can keep talking without a single drop. We got you.
Will call details such as Caller ID, Call Forwarding/waiting and Barring be available?
Yes, all these services remain as per the usual voice call service now. Note that Missed call alerts will only be received if mobile coverage resumes.
Will I be able to call the Police/Civil Defence or any other Emergency numbers?
Yes, you can call these numbers in case of emergency just like how you do on normal voice calls as long as you have mobile network coverage.
Will there be extra charges for using VoWIFI?
No. Calls made over VoWIFI will be deducted from your current mobile subscription. Any excess usage above bundled minutes will be charged prevailing local rates.
Will I be able to call overseas numbers using VoWIFI?
Yes. The calls will be charged at prevailing IDD rates and talktime will be deducted from the current mobile subscription.
When I be able to make calls on VoWIFI when I am Roaming Overseas?
No, calls made while roaming will be made through VoLTE or 3G.
Can I send SMS on StarHub’s VoWIFI?
No. You can only make calls; you will not be able to send SMS on VoWIFI.
Will my devices connected to iCloud also enjoy VoWIFI?
No. StarHub will not be providing iCloud connected devices with VoWIFI.
Why are my minutes still deducted when I am making the call over my own WiFi network?
Unlike standalone calling apps that drop when you step away from your router, StarHub’s VoWiFi links directly to our network infrastructure. This means your call effortlessly transfers to our mobile network when you leave the house without cutting off. Because you are utilizing StarHub's continuous network coverage and features, airtime minutes apply as normal. We got you with seamless connection co