How can we help you today?
Voice over WiFi
A VoWIFI indicator (StarHub Wi-Fi) will be shown on the notifications/Status bar.
You can make a call to any mobile number or fixed land line regardless of whether the other party is on VoWIFI. You are also able to receive calls on the VoWIFI.
You will see that the VoWIFI indicator/Icon has switched to a VoLTE icon. Note that iphones may not display a VoLTE indicator.
To enable, go to Settings - Cellular - select “Wi-Fi Calling”.
In the menu, slide the “Wi-Fi calling on this iPhone” to enable the switch (shown in green).
Once completed, under Settings, you can see “StarHub Wi-Fi” in the Carrier category and “Starhub Wi-Fi” on the top left.
To enable, go to Settings – Connections – look for Wi-Fi Calling
Under Wi-Fi Calling, slide the switch to the right to enable (shown in blue)
Tap again, and you can see the Wi-Fi Calling is turned on
You can see the Wi-Fi calling icon on the top right
To enable, go to Settings – Cellular – select Cellular Data Options.
Go to Cellular Data Options – Select “Enable 4G” option.
Go to “Enable 4G”, select “Voice & Data” to enable VoLTE. Once done, restart your phone.
Your call will be continued through on StarHub’s 4G network through the VoLTE technology.
Yes, it is possible to continue your call through VoWIFI.
Yes, all these services remain as per the usual voice call service now. Note that Missed call alerts will only be received if mobile coverage resumes.
Yes, you can call these numbers in case of emergency just like how you do on normal voice calls as long as you have mobile network coverage.
No. Calls made over VoWIFI will be deducted from your current mobile subscription. Any excess usage above bundled minutes will be charged prevailing local rates.
Yes. The calls will be charged at prevailing IDD rates and talktime will be deducted from the current mobile subscription.
No, calls made while roaming will be made through VoLTE or 3G.
No. You can only make calls; you will not be able to send SMS on VoWIFI.
No. StarHub will not be providing iCloud connected devices with VoWIFI.
StarHub’s VoWiFi service allows you to make calls from your WiFi network and continue the call seamlessly through StarHub’s Mobile network. Although other calling apps allow you to make voice calls over WiFi, they are unable to maintain the same continuity when you move between WiFi and Mobile networks.
No. Similar to VoLTE (HD-Voice+), MultiSIM users will not have VoLTE and VoWiFi service.