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Chargeable Voice and SMS

Talktime and SMS Add-ons for Mobile+ and new 4G mobile plans


1
What are the available Talktime and SMS add-ons?

You can choose from these talktime add-ons:

  • 500 mins for $5
  • 1,000 mins for $10


You can choose from these SMS add-ons:

  • 500 SMS for $5
  • 1,000 SMS for $10


List of eligible plans:

  • 4G $25 SIM Only plan
  • 4G $50 SIM Only plan
  • 4G $55 2-year plan
  • 4G $80 2-year plan
  • 4G $110 2-year plan
  • Mobile+ $65 2-year plan
  • Mobile+ $95 2-year plan
  • Mobile+ $155 2-year plan

2
What are the charges that I will incur with the Talktime and SMS add-ons?

Good news! We are doing away with all one-time administrative and service activation charges for Mobile+ and the new 4G mobile plans.


3
Can I add 500 mins and 1,000 mins or 500 SMS and 1,000 mins together at the same time?

We have designed the talktime and SMS add-ons based on our customers' usage pattern. Choose the add-on that best suits your needs and you can change it anytime to accommodate your usage behaviour. There is no need to add 2 different talktime/SMS at the same time.


4
Is there any lock in period for the Talktime and SMS add-ons?

The Talktime and SMS add-ons are offered without any lock-in contract period. You can unsubscribe anytime without any termination fees.


5
Are the older Talktime and SMS add-ons available with my Mobile+ or new 4G mobile plans?

As part of our ongoing efforts to simplify and streamline our service offerings, older Talktime or SMS add-ons are not applicable to the Mobile+ or new 4G mobile plans.


6
Are the 500 mins, 1,000 mins, 500 SMS and 1,000 SMS applicable to the older mobile plans?

These Talktime and SMS add-ons are customised for the Mobile+ and new 4G mobile plans, hence they are not applicable to the older plans.


You may check My StarHub App to find out what are the eligible data add-ons for your mobile plan.


7
Will I be notified when my request to add talk time/SMS is confirmed?

Yes. Once your request for additional talk time/SMS has been successfully processed, a confirmation SMS will be sent to you. You may also check the details on My StarHub App.


Talktime and SMS Add-ons for ceased plans


1
Who is eligible for the Talktime and SMS Add-ons?

Any new, recontracting or existing StarHub Mobile postpaid customer on selected mobile plans will be able to sign up for the Talktime and SMS Add-ons.


2
Which plans are eligible for the Talktime and SMS Add-ons?

You can add on more Talktime if you are on the following mobile plans:

  1. $50/$75/$105/$238 2-year Plans
  2. $55/$80/$110/$243 2-year Plans
  3. $25/$50/$80 SIM Only Plans
  4. XS and S Plans (2-year/SIM Only)


You can add on more SMS if you are on the following mobile plans:

  1. $50/$75/$105/$238 2-year Plans
  2. $55/$80/$110/$243 2-year Plans
  3. $25/$50/$80 SIM Only Plans
  4. XS,S,M,XL Plans (2-year/SIM Only)

3
What are the available Talktime and SMS Add-ons?

You can choose from these Talktime add-ons: 

  • 300 mins @ $6/month
  • 800 mins @ $10/month
  • Unlimited @ $18/month

You can choose from these SMS add-ons:

  • 500 SMS @ $3/month
  • 1200 SMS @ $6/month
  • 2400 SMS @ $10/month

4
What are the charges that I will incur when do the Talktime and SMS add-ons?

Good news! We are doing away with all one-time administrative and service activation charges for $25/$50/$80 SIM Only plans or $50/$75/$105 2-year plans or $55/$80/$110/$243 2-year plans.


5
How do I add more talktime and SMS to my mobile plan?

You can customise your plan with Talktime or SMS add-on via My Account or My StarHub App using your Hub iD.


6
Can I add 300 mins and 800 mins or 500 SMS and 1200 SMS together at the same time?

We have designed the range of talktime and SMS add-ons based on our customers' usage pattern. Choose from the range of add-ons suitable for your needs, you won’t need to add 2 different talktme/SMS at the same time.


7
Can I add on more talktime and SMS to my Shareplus child line?

Sure! It’s your plan, customise it the way you like it. Add on more Data, Talktime or SMS anytime you need it via My Account or My StarHub App.


8
Can my SharePlus child line use my Talktime and SMS add-ons?

No, the SMS and Voice Add-ons are for the SharePlus parent line to use and cannot be shared with the SharePlus child line. If the SharePlus child line wishes to subscribe to the SMS and Voice Add-ons, they can sign up via My Account or My StarHub App.


9
Is there any lock in period for the Talktime and SMS add-ons?

The Talktime and SMS Add-ons are offered without any lock-in contract period or commitment.


10
Can I deactivate my Talktime and SMS add-ons?

The Talktime and SMS add-ons are offered without any lock-in contract period or commitment. Hence you can choose to unsubscribe anytime without having to pay any penalty.