How can we help you today?
Amazon Prime - Postpaid
Who is eligible for the 3-month Amazon Prime membership?
How long is the promotion period for the 3-month Amazon Prime membership?
Any customer who renews or signs up to a new Mobile+ or 4G mobile plan will enjoy the 3 months of Amazon Prime membership on us! Promotion is valid till further notice.
How do I activate my Amazon Prime membership?
After you receive an SMS to activate your Prime membership via StarHub App, you may then proceed to complete the activation process in just 3 simple steps:
1. Open StarHub App and click on the "Entertainment" tab, then select "Amazon Prime"
2. Select “Subscribe Now”.
3. Sign in with existing account or select create account for new subscribers. Complete the registration and wait for the on-screen confirmation of successful activation.
I have received the 3-month Amazon Prime membership for my mobile number. Is there an expiry date? Do I need to activate it immediately?
We urge you to activate your Amazon Prime membership as soon as possible because the offer will be valid for 30 days from the sign-up or renewal date of your Mobile+ or 4G mobile plan. You can activate your membership easily via StarHub App. Click here for a step-by-step guide.
What happens to my Amazon Prime membership after the 3-month period?
We hope you enjoyed your Amazon Prime membership on us! Your membership will continue at S$2.99/month from the 4th month. The amount will be charged to your StarHub mobile bill, giving you greater convenience of one bill.
Your paid subscription will go on until you decide to cancel. Should you wish to stop your membership, you can do so anytime via StarHub App, with no termination fees!
Will there be any early termination fee if I decide to cancel my Amazon Prime membership?
We’re reaffirming our #hellochange promise to remove hidden fees, so there are no termination fees. You have full control to choose how long you want to enjoy your Amazon Prime membership or cancel it anytime via StarHub App.
I have an existing Amazon Prime membership with Amazon. Can I transfer StarHub's offer to my existing account?
If you are already an Amazon Prime member, you can activate the offer through StarHub, once your membership has ended with Amazon. To know more about your existing membership details, please visit the "Manage Prime membership page’ within the Amazon shopping app.
What will happen to my Amazon Prime membership if my mobile number is suspended?
You will still be able to enjoy your Amazon Prime membership benefits until the next renewal cycle.
Example: Your mobile number is suspended on 5 February and the next renewal is on 5 March, you will be able to access your Amazon Prime membership till 4 March. Thereafter, if your mobile number is still suspended, your Amazon Prime membership will be terminated.
What will happen to my Amazon Prime membership if I terminate my mobile number?
Unfortunately, your Amazon Prime membership with StarHub will be terminated as well.
Do I sign up for the Amazon Prime membership with my mobile number or email address?
It’s up to you! You can sign up using either your mobile number or email address. However, we recommend signing up with your email address as you may not be able to log into your Amazon account with your mobile number should you choose to terminate your mobile line in the future.
How do I unsubscribe to my Amazon Prime membership via StarHub?
You can manage your subscription to Amazon Prime via StarHub App.
1. From the homepage, tap on the “Entertainment Tab” select “Amazon Prime”.
2. Select “Unsubscribe”.
3. Review the changes and click “Submit”.
The termination request for your Amazon Prime subscription will be completed within 1 hour.
Note: If you terminate within your billing cycle, pro-ration of charges will apply, and any unused portion will be credited back to you and reflected on your next billing statement.
I have not renewed or signed up for a new #hellochange mobile plan. Am I still eligible for the Amazon Prime membership?
Yes, of course! You are eligible for the FREE 30-day Amazon Prime membership trial! Simply activate your FREE trial via StarHub App. Click here for a step-by-step guide.
Your membership will continue automatically at S$2.99/month from the 2nd month. The amount will be charged to your StarHub mobile bill, giving you greater convenience of one bill.
I just ported my mobile number to StarHub. Am I eligible for 3-month Amazon Prime membership offer?
All customers who renew or sign up to a new Mobile+ or 4G mobile plan can enjoy 3 months of Amazon Prime membership (U.P S$2.99/month) on us! You can activate your Prime membership via StarHub App once your mobile number has been successfully ported over to StarHub. Click here for a step-by-step guide.
What are the benefits of the Amazon Prime membership?
- FREE One-Day Delivery: With no minimum purchase on Amazon’s expanding domestic Prime eligible section.
- FREE International Delivery on millions of eligible items: Enjoy free international delivery on millions of eligible orders over S$60 from Amazon US when you shop on amazon.sg.
- FREE 2-Hour Delivery on thousands of eligible items: Skip the trip and enjoy ultra-fast delivery on thousands of items including groceries and household items on Prime Now.
- Watch popular movies and TV shows on your TV, tablet, mobile device, or on the web. Stream online or download select content for offline watching with Prime Video.
- Enjoy a selection of free games every month, access to free in-game loot, and a subscription with Prime Gaming.
Exclusive Early Access to Select Deals
- Enjoy 30 minutes early access to Amazon Lightning Deals and exclusive access to special shopping deals and events before other customers. Be the first to get the best deals!
What is the cost of the Amazon Prime membership?
How will I know that my Amazon Prime membership status is active?
You will receive a confirmation email from Amazon that you are an Amazon Prime member, and see a successful activation status for your membership through StarHub. Do note that any mobile data used while downloading the apps or using Amazon.sg, Prime Now, Prime Video and Twitch Prime will be deducted from your data allowance bundle.
Which mobile apps should I download to enjoy my Amazon Prime membership benefits on the go?
Amazon Shopping, Prime Now, Prime Video and Twitch Prime.
When can I start enjoying my Amazon Prime membership benefits?
Once you have successfully activated your account, you can start enjoying the full range of Amazon Prime membership benefits!
Can I use my Amazon Prime membership outside of Singapore?
Yes, of course! You will be able to stream or download content on Prime Video and Twitch Prime wherever you are. For shopping/delivery, do note that it's only applicable for local addresses.
Why does it say that some content is unavailable in Singapore?
Amazon Prime offers a wide selection of content. However, some of them have regional restrictions (e.g., copyright, banned content). You will encounter a “This Video Is Currently Unavailable to Watch in Your Location” error when you come across content that are restricted.
You may skip the restricted content or send your feedback to Amazon here.
I have forgotten my Amazon account login details. How can I access my account again?
Reset your account in 3 simple steps:
- Go to Amazon.sg and click "Sign In".
- Expand "Need help?" and click "Forgot your password?".
- Key in your email address or mobile number, and you will receive a security code to reset your password.