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Amazon Prime Membership – Mobile FAQ
Price Adjustment on Amazon Prime
Why is StarHub adjusting the monthly subscription for Amazon Prime?
Amazon announced on 28 August 2024 that the monthly subscription fee for Amazon Prime membership had increased from $2.99/month to $4.99/month. For more information, please refer to https://www.amazon.sg/prime.
In line with this price adjustment, StarHub will also adjust the subscription fee for Amazon Prime membership to $4.99, effective 1 December 2024 onwards. StarHub subscribers will continue to enjoy Amazon Prime membership at $2.99/month until 1 December 2024.
Type of customers | Current Price | New Price (starting from 1 December 2024) |
Amazon Prime | $2.99 | $4.99 |
I subscribed to Amazon Prime before 1 December 2024. How will I be notified on the price adjustment?
Affected customers will receive an SMS notification from StarHub regarding this price adjustment.
I activated my Amazon Prime subscription before 1 December 2024, will the price adjustment take place for me immediately in my next billing cycle?
The new monthly subscription of $4.99/month will be effective and reflected in your billing cycle dated 1 December 2024 onwards. No action is required from your end.
What happens if I activate my Amazon Prime subscription after 1 December 2024?
If you activate your Amazon Prime subscription after 1 December 2024, the new monthly subscription of $4.99/month will be effective and reflected in your next billing cycle from 1 December 2024 onwards.
Amazon Prime Membership – Mobile FAQ
Who is eligible for the 3-month Amazon Prime membership?
All customers on our Device Plan (2-year) mobile plans can enjoy 3 months of Amazon Prime membership (U.P $4.99/month) on us! Simply renew or sign up now to enjoy this offer. No need to sign up to multi-service bundles to be eligible. Terms and conditions apply. All customers must accept Amazon Prime Terms of Use.
How long is the promotion period for the 3-month Amazon Prime membership?
Any customer who renews or signs up to a new Device Plan (2-year) mobile plans will enjoy the 3 months of Amazon Prime membership on us! Promotion is valid till further notice.
How do I activate my Amazon Prime membership?
After you receive an SMS to activate your Prime membership via StarHub App, you may then proceed to complete the activation process in just 3 simple steps:
1. Open StarHub App. Tap on "Entertainment", then select "Amazon Prime".
2. Tap on “Manage subscription” then “Subscribe now”.
3. Sign in with an existing account or select “Create account” if you don’t have one yet. Complete the registration and wait for the on-screen confirmation of successful activation.
I have received the 3-month Amazon Prime membership for my mobile number. Is there an expiry date? Do I need to activate it immediately?
We urge you to activate your Amazon Prime membership as soon as possible because the offer will be valid for 30 days from the sign-up or renewal date of your Device Plan (2-year) mobile plans. You can activate your membership easily via StarHub App. Click here for a step-by-step guide.
What happens to my Amazon Prime membership after the 3-month period?
We hope you enjoyed your Amazon Prime membership on us! Your membership will continue at $4.99/month from the 4th month. The amount will be charged to your StarHub mobile bill, giving you greater convenience of one bill.
Your paid subscription will go on until you decide to cancel. Should you wish to stop your membership, you can do so anytime via StarHub App, with no termination fees!
Will there be any early termination fee if I decide to cancel my Amazon Prime membership?
There are no termination fees for cancelling your Amazon Prime membership. You may enjoy your subscription for as long as you like or cancel it anytime via the StarHub App.
I have an existing Amazon Prime membership with Amazon. Can I transfer StarHub's offer to my existing account?
If you are already an Amazon Prime member, you can activate the offer through StarHub, once your membership has ended with Amazon. To know more about your existing membership details, please visit the "Manage Prime membership page’ within the Amazon shopping app.
What will happen to my Amazon Prime membership if I change my mobile number?
Unfortunately, your Amazon Prime membership will be terminated once your mobile number is changed.
What will happen to my Amazon Prime membership if my mobile number is suspended?
You will still be able to enjoy your Amazon Prime membership benefits until the next renewal cycle.
Example: Your mobile number is suspended on 5 February and the next renewal is on 5 March, you will be able to access your Amazon Prime membership till 4 March. Thereafter, if your mobile number is still suspended, your Amazon Prime membership will be terminated.
What will happen to my Amazon Prime membership if I terminate my mobile number?
Unfortunately, your Amazon Prime membership with StarHub will be terminated as well.
Do I sign up for the Amazon Prime membership with my mobile number or email address?
It’s up to you! You can sign up using either your mobile number or email address. However, we recommend signing up with your email address as you may not be able to log into your Amazon account with your mobile number should you choose to terminate your mobile line in the future.
How do I unsubscribe to my Amazon Prime membership via StarHub?
You can manage your subscription to Amazon Prime via StarHub App.
1. From the homepage, tap on the “Entertainment Tab” and select “Amazon Prime”.
2. Tap on "Manage & Info".
3. Tap on "Manage subscription".
3. Select “Unsubscribe” and submit your request.
The termination request for your Amazon Prime subscription will be completed within 1 hour.
Note: If you terminate within your billing cycle, pro-ration of charges will apply, and any unused portion will be credited back to you and reflected on your next billing statement.
I have not renewed or signed up for a new Device Plan (2-year) mobile plan. Am I still eligible for the Amazon Prime membership?
Yes, of course! You are eligible for the FREE 30-day Amazon Prime membership trial! Simply activate your FREE trial via StarHub App. Click here for a step-by-step guide.
Your membership will continue automatically at $4.99/month from the 2nd month. The amount will be charged to your StarHub mobile bill, giving you greater convenience of one bill.
I just ported my mobile number to StarHub. Am I eligible for 3-month Amazon Prime membership offer?
All customers who renew or sign up to a new Device Plan (2-year) mobile plan can enjoy 3 months of Amazon Prime membership (U.P $4.99/month) on us! You can activate your Prime membership via StarHub App once your mobile number has been successfully ported over to StarHub. Click here for a step-by-step guide.
What are the benefits of the Amazon Prime membership?
Delivery
- Free & Fast Delivery: Items shipped by Amazon SG arrive as fast as tomorrow. Free delivery with no minimum purchase on Amazon’s expanding domestic Prime eligible selection.
- Free International Delivery: Free delivery on millions of eligible items sold by Amazon US and Amazon Japan, for international orders when you shop on amazon.sg [amazon.sg].
- Amazon Fresh: Free 2-hour scheduled delivery on your groceries with min. spend of S$100. T&Cs apply.
Prime Video
- Watch exclusive Amazon Originals, popular movies and TV shows.
Prime Gaming
- Enjoy free games, a free monthly Twitch channel subscription, and more gaming benefits.
Prime Exclusives
- Get early access to deals and savings with Prime Exclusives.
- Up to 10% off over one million qualifying items sold by Amazon US and Amazon Japan.
What is the cost of the Amazon Prime membership?
You can subscribe to Amazon Prime for just $4.99/month.
How will I know that my Amazon Prime membership status is active?
You will receive a confirmation email from Amazon that you are an Amazon Prime member, and see a successful activation status for your membership through StarHub. Do note that any mobile data used while downloading the apps or using Amazon.sg, Prime Now, Prime Video and Twitch Prime will be deducted from your data allowance bundle.
Which mobile apps should I download to enjoy my Amazon Prime membership benefits on the go?
Amazon Shopping, Prime Now, Prime Video and Twitch Prime.
When can I start enjoying my Amazon Prime membership benefits?
Once you have successfully activated your account, you can start enjoying the full range of Amazon Prime membership benefits!
Can I use my Amazon Prime membership outside of Singapore?
Yes, of course! You will be able to stream or download content on Prime Video and Twitch Prime wherever you are. For shopping/delivery, do note that it's only applicable for local addresses.
Why does it say that some content is unavailable in Singapore?
Amazon Prime offers a wide selection of content. However, some of them have regional restrictions (e.g., copyright, banned content). You will encounter a “This Video Is Currently Unavailable to Watch in Your Location” error when you come across content that are restricted.
You may skip the restricted content or send your feedback to Amazon here.
How can I send feedback or report an issue to Amazon?
You may send your feedback to Amazon here.
I have forgotten my Amazon account login details. How can I access my account again?
You can reset your account in 3 simple steps:
Step 1:
Go to Amazon.sg and click "Sign In".
Step 2:
Expand "Need help?" and click "Forgot your password?".
Step 3:
Key in your email address or mobile number, and you will receive a security code to reset your password.