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MultiSIM


MultiSIM is not available with our new Mobile+ and 4G mobile plans. Check My StarHub app to view your eligibility.


Why is MultiSIM not available with the Mobile+ and new 4G mobile plans?

As part of our ongoing efforts to simplify and streamline our services, MultiSIM is not available with our Mobile+ or new 4G mobile plans.

If you require mobile service for other devices, we encourage you to check out our new 4G SIM Only plans which offer big data and outgoing minutes at affordable prices. Sign up anytime via our Online Store or any StarHub Shop.


1
How does the MultiSIM service work?

MultiSIM lets you enjoy the convenience of having up to 5 SIM cards (4 maximum additional SIMs + 1 main SIM) with the same number to use on different mobile devices. With additional SIM cards, you can take calls on one mobile phone while sending an email or SMS with your other mobile device, all at the same time.


2
What will happen to the priority order if I assigned 3rd priority handset to become primary handset?

When you assign 3rd priority handset to become primary handset, it will push other priority handset accordingly.

Example:

Before


After


SIM A

Primary (1st Priority)

SIM A

2nd Priority

SIM B

2nd Priority

SIM B

3rd Priority

SIM C

3rd Priority

SIM C

Primary (1st Priority)

SIM D

4th Priority

SIM D

4th Priority

SIM E

5th Priority

SIM E

5th Priority


3
I have 5 SIM cards, but the Call Hunting feature did not divert the call to my 5th SIM card. Why is that so?

Call Hunting duration is predetermined by caller’s operator. The operator determines how long the call should ring before disconnecting it. If the duration is short, the call may end before reaching the 5th SIM card.


4
Where can I have my MultiSIM service deactivated?

For further assistance, please contact us on Facebook or WhatsApp.