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MultiSIM


Cessation of MultiSIM Service


1
What is MultiSIM service?

MultiSIM lets you enjoy the convenience of having up to 5 SIM cards (4 maximum additional SIMs + 1 main SIM) with the same number to use on different mobile devices. With additional SIM cards, you can take calls on one mobile phone while sending an email or SMS with your other mobile device, all at the same time.


2
Why is StarHub closing the MultiSIM service?

This is in line with StarHub’s continual effort to streamline our products and services, and focus on those that can be supported by newer technology. MultiSIM will be discontinued since it’s based on 3G technology.

With this move, MultiSIM users will also get to enjoy the latest 5G plans and services. Currently, they’re not eligible for 5G plans such as Mobile+ and Biz+, as 5G supports only the latest 5G voice or 4G VoLTE service.


3
When will this service end? What will happen to the additional SIM cards once MultiSIM is no longer available?

The service will no longer be available by 31 March 2023. After this date, the additional SIM cards will be terminated. The main line will continue to work as usual.


4
How do I check which SIM card is set as my main line on my phone?

Please refer to the email advisory we sent you for your main SIM card’s serial number. Check it against your SIM card’s serial number.

    • On iPhone: Check the SIM serial number through your phone settings. Go to Settings > General > About, then check the ICCID field.
    • On Android: Remove the SIM card from your device and visually check the serial number printed on the SIM card.

5
How do I set my main SIM card to receive calls and SMS?

To direct calls and SMS to your main SIM card, put the SIM card in your phone, then dial *118# and press the call button.


6
Is there any alternative to this service?

You can consider getting StarHub SIM Only plans for your other devices. We encourage you to do so before 31 March 2023 to keep all your mobile devices connected even after MultiSIM ends.

To know more about our SIM Only plans, click here.


7
Do I need to change my SIM card if I terminate my MultiSIM service before discontinuation date?

You can continue using your main SIM card. If you terminate your MultiSIM, the additional SIM card/s will lose service, but your main SIM card will not be affected.

Please ensure that you’ve set your main SIM card to receive calls and SMS, and that your main SIM card is in a device that can receive calls and SMS.


8
Where can I have my MultiSIM service deactivated prior to 31 March 2023?

If you wish to deactivate your MultiSIM service before 31 March 2023, you can contact us on Facebook or WhatsApp for assistance.

Since MultiSIM will no longer be available by 31 March 2023, and all additional SIM cards will be terminated after this date, you may wish to continue using the service until then. No further action will be required from your end.


9
I received advisories that MultiSIM will end by 31 January 2023. Has the date changed?

To give our MultiSIM users more time to switch SMS/calls to their main SIM card and sign up for a SIM Only plan for their additional devices, we postponed the discontinuation date from 31 January 2023 to 31 March 2023. You can continue to use the service until then.


10
With MultiSIM being extended for a few more months, will I continue to get charged for it?

Yes, charging will continue until 31 March 2023.


11
What will happen to my MultiSIM charges after 31 March 2023?

As MultiSIM will automatically be terminated by 31 March 2023, charges for MultiSIM will be pro-rated, and depending on your billing cycle, you may see an adjustment on your succeeding bill.


MultiSIM is not available with our new Mobile+ and 4G mobile plans. Check My StarHub App to view your eligibility.


Why is MultiSIM not available with the Mobile+ and new 4G mobile plans?

As part of our ongoing efforts to simplify and streamline our services, MultiSIM is not available with our Mobile+ or new 4G mobile plans.

If you require mobile service for other devices, we encourage you to check out our new 4G SIM Only plans which offer big data and outgoing minutes at affordable prices. Sign up anytime via our Online Store or any StarHub Shop.


1
How does the MultiSIM service work?

MultiSIM lets you enjoy the convenience of having up to 5 SIM cards (4 maximum additional SIMs + 1 main SIM) with the same number to use on different mobile devices. With additional SIM cards, you can take calls on one mobile phone while sending an email or SMS with your other mobile device, all at the same time.


2
What will happen to the priority order if I assigned 3rd priority handset to become primary handset?

When you assign 3rd priority handset to become primary handset, it will push other priority handset accordingly.

Example:

Before


After


SIM A

Primary (1st Priority)

SIM A

2nd Priority

SIM B

2nd Priority

SIM B

3rd Priority

SIM C

3rd Priority

SIM C

Primary (1st Priority)

SIM D

4th Priority

SIM D

4th Priority

SIM E

5th Priority

SIM E

5th Priority


3
I have 5 SIM cards, but the Call Hunting feature did not divert the call to my 5th SIM card. Why is that so?

Call Hunting duration is predetermined by caller’s operator. The operator determines how long the call should ring before disconnecting it. If the duration is short, the call may end before reaching the 5th SIM card.


4
Where can I have my MultiSIM service deactivated?

For further assistance, please contact us on Facebook or WhatsApp.