Switch to e-bills — save paper and time! 

You can download the StarHub app via App Store or Google Play. 

For iOS Users (via App Store)
Link to Download : App Store

 

For Android Users (via Play Store)
Link to Download : Google Play

You can sign up or manage your Hub ID at www.starhub.com/hubid. 

You can easily create your Hub ID via the StarHub app.

•    Download the StarHub app.
•    Open the app and tap "Sign up here
•    Fill in the details and tap "Sign up" upon completion.
•    You’ll receive a one-time PIN (OTP), sent to the email address you registered with your Hub ID. Enter the code and tap "Verify".
•    You’ll see a confirmation message on the next page when your Hub ID is successfully created.

Alternatively, you can create your Hub ID on the web.

•    Go to www.starhub.com/hubid.
•    On the homepage, click on "Sign up".
•    Fill in the details on the "Create Hub ID" page and click "Next" upon completion.
•    You’ll receive an OTP via the email address you registered with your Hub ID. Enter the code and click "Submit".
•    You’ll see a confirmation message on the next page when your Hub ID is successfully created.

Tip: For a seamless experience, please ensure that your email address is not connected to any existing Hub ID.

You can easily retrieve your Hub ID via the StarHub app. Just follow these steps:

•    Open the StarHub app and choose “I already have an account”.
•    Click “Forgot login ID?”
•    Enter the required details and submit.
•    You’ll see a page showing only a part of your Hub ID to keep your information private and secure. You can request for a reminder email to be sent to you if you want to view your full Hub ID. 

You can easily reset your Hub ID password via the StarHub app. Just follow these steps:

•    Open the StarHub app and choose “I already have an account”.
•    Tap “Forgot password?”
•    Enter your Hub ID.
•    You’ll see a prompt informing you that your Hub ID password has been sent to your email address. Follow the instructions to reset your password.   

StarHub e-bill is our paperless billing service. You can retrieve and view your bills by logging into the StarHub app with your Hub ID. Use of StarHub’s e-bill service is subject to StarHub e-bill Terms & Conditions.

Every month, when your bill is ready for viewing, you will receive an email or SMS notification (based on your preferences). You can then log in to the StarHub app to make payment for your bill.

Log in with your Hub ID on the StarHub app and tap "Pay" > "Pay bill". Select a billing account, tap on the three dots, and choose "View previous bills".

If you would like to retrieve your bill(s) from more than 6 months ago, please call us at 1633. Do note a fee of $5.45 will be charged per copy.

Via StarHub app

Step 1: Log in with your Hub ID on the StarHub app and tap on "Pay" > "Pay bill" > Select a billing account, tap the three dots, and choose "Update contact details.
Step 2: Select change "Hub ID / Password / Mobile Contact number".
Step 3: Update & submit.

You can change your bill delivery method via the StarHub app.

Step 1: Login in with your Hub ID on the StarHub app and tap on "Pay" > "Pay bill".
Step 2: Select a billing account, tap the three dots, and choose “Manage bill notifications”.
Step 3: Remove the check mark from the box next to “Paper bill” and submit your request.